Lone Mountain Memory Care is an assisted living center in Scottsdale, Arizona, at 7171 East Lone Mountain Road. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living center
Scottsdale
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
4.0/ 5
28 ratings · Google Maps
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Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
W e · 1 / 5 ·
RED FLAG - I want to share my experience with Lone Mountain Memory Care so other families can make an informed decision. Our mother had fallen and fractured her pelvis. After a hospital and physical therapy stay, we knew she needed around-the-clock care. This was also the assessment of the Lone Mountain when they met with our mom and the physical therapy team prior to her move in.
After visiting multiple facilities in the Scottsdale and Phoenix area, we chose Lone Mountain Memory Care based on their reputation and promises of quality care. Sadly, our mother was there for only eight days before we had to take her back to the hospital. She fell multiple times while in the care of Lone Mountain Memory Care. During these eight days, we had to make multiple trips and phone calls to the team to follow-up and make check-in calls which were promised.
With these additional falls and not getting the early medical help she required led to her passing. They did not have the staff to follow proper procedures and contact the appropriate medical professionals in a timely manner. Lone Mountain Memory Care could not fulfill their care commitment and proper follow-through with medical escalation procedures.
We met with the Director, and we outlined the situation and requested our deposit back of $5,000 for her eight-day stay. We would complete the month’s rent and were given good assurances our deposit would be returned. After many phone calls to the facility, some 30 days later, we were informed we would not receive a return of the deposit.
In short, we strongly urge families to thoroughly research and carefully consider all options before placing a loved one in this facility. They will over promise and underdeliver.
I want to share my experience with Lone Mountain Memory Care so other families can make an informed decision.
Our mother fell and fractured her pelvis in four places. We knew she needed around-the-clock care, so after visiting multiple facilities, we chose Lone Mountain Memory Care based on their reputation and promises of quality care.
Sadly, our mother was there for only eight days before we had to take her back to the hospital. She fell twice while at the facility during her 8 days stay. While I do not blame Lone Mountain for her falls, I do hold them responsible for the lack of proper follow-through and medical escalation. She left their care with more than twice the number of fractures she had upon arrival, and it was the blunt force trauma to her torso — sustained while in their care — that ultimately led to her death.
Had Lone Mountain followed proper procedures and contacted appropriate medical professionals sooner, she could have been spared days of unnecessary pain, and there is a real possibility she might still be with us. We trusted them to care for our mother because we are not medical professionals. In the end, I was the one who intervened and took her to the hospital — and she never came back.
To make matters worse, Lone Mountain charged over $11,000 for her eight-day stay and is refusing to return our $5,000 deposit.
I strongly urge families to thoroughly research and carefully consider all options before placing a loved one in this facility.
Moving my Mom to Lone Mountain was the best decision we could have made. She is very happy with her private apt., and the freedom to move throughout the building. The community is designed with access to two outdoor areas, for activities or rest, in addition to several private comfortable areas to talk with visitors. The building is kept very clean. My Mom has made many friends and loves to participate in the creative activities that are offered inside and outside of the community. She loves the staff, and receives excellent care on a daily basis. They are very caring to each resident, and very responsive when individual needs occur. I am so pleased that she is happy and living her best life. She's so busy, it's tough to get ahold of her to catch up - but I wouldn't want it any other way.
Lone Mountain Memory Care is, without a doubt, my top choice for memory care. Every aspect of this community reflects thoughtfulness and dedication. The staff is truly exceptional—compassionate, knowledgeable, and deeply committed to the well-being of the residents. They have a profound understanding of dementia and Alzheimer’s care, which is evident in everything they do.
The building itself was designed with such care, offering a layout that is not only functional but also inviting and supportive for residents. Their superior activities and outings create an environment where residents are not just existing but thriving. It’s inspiring to see residents who are happy, engaged, and truly living life to the fullest.
I have complete trust in Lone Mountain to care for the families I work with, and I always look forward to collaborating with their incredible team. They set the standard for memory care, and I cannot recommend them highly enough.
Jamie Bond, Owner of NorthStar Senior Solutions
For three years we have brought our miniature therapy horses to Lone Mountain Memory Care for therapy activities. The staff are always kind and courteous to residents at our visits. I truly appreciate how they sit with residents during our visit, making sure each resident is comfortable with the equine visit. The facility is bright and cheerful. We know the decision to bring a family member to a care facility is one of the hardest decisions one must make in life. I would highly recommend Lone Mountain Memory Care for my family.
The agency cited 1 deficiency. Read the official report for the inspector’s evidence and scope.
Findings and correction information
A.R.S. § 36-420.04.D
Cited requirement:A.R.S. § 36-420.04.D. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document D. An assisted living center or assisted living home shall maintain a copy of the document provided to the emergency responder and documentation of the actions required by subsection B of this section for a period of two years after the date of the emergency.
The agency cited 1 deficiency concerning Environmental Standards. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Environmental StandardsR9-10-820.A.1.a
Cited requirement:R9-10-820.A.1.a. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: a. Cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection; and
The agency cited 7 deficiencies concerning Tuberculosis clearance, Staff qualifications and training, Resident service plans, Medication services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
R9-10-806.A.5.a-c
Cited requirement:A. A manager shall ensure that: 5. An assisted living facility has a manager, caregivers, and assistant caregivers with the qualifications, experience, skills, and knowledge necessary to: a. Provide the assisted living services, behavioral health services, behavioral care, and ancillary services in the assisted living facility's scope of services; b. Meet the needs of a resident; and c. Ensure the health and safety of a resident;
Correction information is not available in the records reviewed.
Tuberculosis clearanceR9-10-806.A.8.a-b
Cited requirement:A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date the individual begins providing services at or on behalf of the assisted living facility, and b. As specified in R9-10-113;
Correction information is not available in the records reviewed.
Staff qualifications and trainingR9-10-806.A.10
Cited requirement:A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
Correction information is not available in the records reviewed.
Resident service plansR9-10-808.A.3.a
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: a. A description of the resident's medical or health problems, including physical, behavioral, cognitive, or functional conditions or impairments;
Correction information is not available in the records reviewed.
Resident service plansR9-10-808.A.5.a-d
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative; b. The manager; c. If a review is required in subsection (A)(3)(d), the nurse or medical practitioner who reviewed the service plan; and d. If a review is required in subsection (A)(3)(e)(ii), the medical practitioner or behavioral health professional who reviewed the service plan.
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.B.3.b
Cited requirement:B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
Correction information is not available in the records reviewed.
R9-10-818.D.2.a-f
Cited requirement:D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident, emergency, or injury; c. The names of individuals who observed the accident, emergency, or injury; d. The actions taken by the caregiver or assistant caregiver; e. The individuals notified by the caregiver or assistant caregiver; and f. Any action taken to prevent the accident, emergency, or injury from occurring in the future.
Correction information is not available in the records reviewed.
The agency cited 2 deficiencies concerning Resident service plans. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Resident service plansR9-10-808.A.5.a
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative;
Correction information is not available in the records reviewed.
R9-10-818.D.2.a-f
Cited requirement:D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident, emergency, or injury; c. The names of individuals who observed the accident, emergency, or injury; d. The actions taken by the caregiver or assistant caregiver; e. The individuals notified by the caregiver or assistant caregiver; and f. Any action taken to prevent the accident, emergency, or injury from occurring in the future.
Correction information is not available in the records reviewed.
The agency cited 6 deficiencies concerning Fall-prevention training, Resident service plans, Medication services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
ARS§ 36-406.1(c)
Cited requirement:A.R.S. § 36-406. Powers and duties of the department In addition to its other powers and duties: 1(c) Have access to books, records, accounts and any other information of any health care institution reasonably necessary for the purposes of this chapter.
Correction information is not available in the records reviewed.
Fall-prevention trainingA.R.S. § 36-420.01.A
Cited requirement:36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and continued competency training in fall prevention and fall recovery. A health care institution may use information and training materials from the department's Arizona falls prevention coalition in developing the training program.
Correction information is not available in the records reviewed.
R9-10-803.E.1
Cited requirement:E. A manager shall ensure that, unless otherwise stated: 1. Documentation required by this Article is provided to the Department within two hours after a Department request; and
Correction information is not available in the records reviewed.
Resident service plansR9-10-808.A.5.a-d
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative; b. The manager; c. If a review is required in subsection (A)(3)(d), the nurse or medical practitioner who reviewed the service plan; and d. If a review is required in subsection (A)(3)(e)(ii), the medical practitioner or behavioral health professional who reviewed the service plan.
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.F.1
Cited requirement:F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
Correction information is not available in the records reviewed.
R9-10-818.D.1
Cited requirement:D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident's emergency contact and primary care provider; and
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does Lone Mountain Memory Care offer?
Lone Mountain Memory Care offers memory care, assisted living. Confirm which services can meet your needs directly with the community.
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