ACOYA Troon’s operator website describes independent living and assisted living at its East Pinnacle Peak Parkway location. Listed facilities include dining venues, a heated pool and a golf simulator. A featured apartment plan includes a kitchen and an easy-access shower; other layouts may differ.
Ask to see the exact apartment under consideration and confirm doorway, shower and walking-route suitability. Compare included accommodation services with separately assessed assistance and transport charges. Operator descriptions of amenities and apartments do not confirm current availability, an inspection outcome or suitability for a particular person.
Assisted living center
Scottsdale
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
4.6/ 5
53 ratings · Google Maps
Checked
Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Kristina Gunther · 5 / 5 ·
As a placement agent, I tour many senior living communities, and this one truly stands out.
My client and I toured on Friday for nearly two hours, and Karen was incredibly patient and supportive as we reviewed multiple floor plans and explored options for my client’s mother. She took the time to answer every question and never made us feel rushed.
After touring several other communities on Saturday, we felt compelled to come back for another look. We stopped by without an appointment just to see the common areas, but Debbie, the Activities Director, graciously spent time with us and gave us a mini tour. It was wonderful to see so many happy, engaged residents. Debbie knew everyone by name and made a point to stop and say hello to each resident.
What impressed me most was that Karen and Debbie rearranged her afternoon to spend additional time with us and help support an urgent move for my client’s mother. That level of care and dedication is exceptional.
This community offers a beautiful environment, but it’s the people who make it special. The atmosphere is warm and welcoming, and the staff genuinely care about residents and their families. I highly recommend this community.
My husband and I have been residents at Acoya for almost two years and we have enjoyed every minute. The beautiful facility in a beautiful setting is exceptional. There are so many activities and outings that one could be out of their apartment all day. Exercise classes, seminars, games, and musical events to just name a few. The meals meet all our expectations and the staff are so friendly and caring. We are very happy we chose Acoya.
The care that the staff shows toward it!s residents is quite amazing!
After spending a lot of time at this facility , I can only have hoped that my own parents would have had experienced the positive lifestyle offered at Acoya Troon!
The location is set deep in the wonders of amazing scenery and lots to enjoy in a peaceful night sky on the upper observation deck!
This is a place to call home for all our loving parents!
So grateful my mom and her partner are here. The staff is just incredible - friendly, compassionate, caring, attentive and so respectful. If my mom needs anything, someone is always there to help and assist.
I'm a fairly new resident of Acoya Troon. I visited many beautiful retirement communities prior to choosing this lovely place. knew the minute I toured that they offer everything one might want in retirement:
A resort-like atmosphere with magnificent views. Interesting and friendly neighbors and a great staff. A creative chef and lovely dining room or a casual deli offer many food choices. Happy Hour with live entertainment. Movies, Games, Physical therapy, Lectures, Trivia games, Art room, Pool table, Ping-pong, Swimming, In-house beauty shop, mani-pedi....more and more. Transport available.
The agency cited 2 deficiencies concerning Staff qualifications and training. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Staff qualifications and trainingR9-10-806.A.4.a-b
Cited requirement:A. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
Correction information is not available in the records reviewed.
Staff qualifications and trainingR9-10-806.A.9
Cited requirement:A. A manager shall ensure that: 9. Before providing assisted living services to a resident, a caregiver or an assistant caregiver receives orientation that is specific to the duties to be performed by the caregiver or assistant caregiver; and
Correction information is not available in the records reviewed.
The agency cited 4 deficiencies concerning Resident records, Resident service plans, R9-10-120. Opioid Prescribing and Treatment. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Resident recordsR9-10-809.A.1-3
Cited requirement:A. Except as provided in subsection (B), a manager shall ensure that: 1. A caregiver or employee coordinates the transport and the services provided to the resident; 2. According to policies and procedures: a. An evaluation of the resident is conducted before and after the transport, and b. Information from the resident's medical record is provided to a receiving health care institution; and 3. Documentation includes: a. If applicable, any communication with an individual at a receiving health care institution; b. The date and time of the transport; and c. If applicable, the name of the caregiver accompanying the resident during a transport.
Correction information is not available in the records reviewed.
R9-10-810.B.2.k
Cited requirement:B. A manager shall ensure that: 2. A resident is not subjected to: k. Misappropriation of personal and private property by the assisted living facility's manager, caregivers, assistant caregivers, employees, or volunteers; and
Correction information is not available in the records reviewed.
Resident service plansR9-10-814.B.2.a-c
Cited requirement:B. A manager of an assisted living facility authorized to provide personal care services may accept or retain a resident who is confined to a bed or chair because of an inability to ambulate even with assistance if: 2. The following requirements are met at the onset of the condition or when the resident is accepted by the assisted living facility: a. The resident or resident's representative requests that the resident be accepted by or remain in the assisted living facility; b. The resident's primary care provider or other medical practitioner: i. Examines the resident at the onset of the condition, or within 30 calendar days before acceptance, and at least once every six months throughout the duration of the resident's condition; ii. Reviews the assisted living facility's scope of services; and iii. Signs and dates a determination stating that the resident's needs can be met by the assisted living facility within the assisted living facility's scope of services and, for retention of a resident, are being met by the assisted living facility; and c. The resident's service plan includes the resident's increased need for personal care services.
Correction information is not available in the records reviewed.
R9-10-120. Opioid Prescribing and TreatmentR9-10-120.F.4.a-c
Cited requirement:R9-10-120. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid may be prescribed or ordered as part of treatment, a medical director, a manager as defined in R9-10-801, or a provider, as applicable to the health care institution, shall: 4. Except as provided in subsection (H), ensure that an individual authorized by policies and procedures to administer an opioid in treating a patient or to provide assistance in the self-administration of medication for a prescribed opioid: a. Before administering an opioid or providing assistance in the self-administration of medication for a prescribed opioid in compliance with an order as part of the treatment for a patient, identifies the patient's need for the opioid; b. Monitors the patient's response to the opioid; and c. Documents in the patient's medical record: i. An identification of the patient ' s need for the opioid before the opioid was administered or assistance in the self-administration of medication for …
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does ACOYA Troon by Cogir offer?
ACOYA Troon by Cogir offers independent living, assisted living. Confirm which services can meet your needs directly with the community.
Can I book a tour here?
A local advisor can help with tour questions and next steps. Tour preferences are requests; appointments need community confirmation. Call the community directly at (480) 699-1444 for appointments. The community must confirm any booking.
What does the review count include?
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