GLENOAK LIVING
Terms of Service
Effective September 15, 2026
About GlenOak Living
GlenOak Living is a directory and referral service provided by GlenOak Advisors. These Terms govern access to glenoakliving.com, its public information, inquiry and application forms, and authorized workspaces. Our mailing address is 4938 Hampden Ln., #552, Bethesda, MD 20814; contact lucas@glenoakadvisors.com. By using the service, and by accepting these Terms where a form requests acceptance, you agree to the provisions applicable to your use. If you do not agree, do not submit forms or use an account. Your non-waivable legal rights remain unaffected.
Eligibility and authority
You must be at least 18 and able to enter an agreement to submit a request or use an account. Provide accurate information and submit another person’s information only with appropriate authority. A business representative must be authorized to act for that business. Online submissions are available in the United States; public information may be accessible elsewhere. We may decline or restrict requests outside our service area or where verification is not possible.
Our role and the limits of the service
We help families explore senior living and connect with appropriate contacts. We do not own or operate listed communities, provide medical treatment, make admission or care decisions, or guarantee a placement. Unless expressly documented otherwise, a listing does not mean the community has approved every item or entered an agreement with GlenOak. Information is educational and for comparison, not individualized medical, legal, tax, insurance, or financial advice. Consult qualified professionals for those decisions. For an emergency, contact emergency services; website forms are not monitored as an emergency channel.
Listings, care categories, and completeness
Directory content may come from public licensing records, operator material, CRM records, approved updates, and third-party services. Records can be incomplete, outdated, duplicated across licensed units, or missing a location. Categories describe available information rather than a guarantee that a particular resident qualifies for a service. A licensed capacity is not current availability. A continuum of care is not by itself a promise of a life-care contract or a fixed future price. Confirm current licensing, care, staffing, contracts, availability, and suitability directly with a community before making a decision.
Pricing and tour requests
Prices are representative and may be different. A range may reflect starting rates across floor plans rather than the minimum and maximum total monthly bill. Care assessments, medication services, second-person charges, deposits, entrance fees, community fees, and other charges may be additional. Actual offers and admission terms come from the community. Submitting a tour date requests a preference; it does not reserve a unit or confirm an appointment. Do not rely on a request confirmation as a booking, payment, care approval, or availability guarantee.
Reviews, summaries, and ordering
Ratings and counts may come from third-party platforms and can include ratings without written comments. Available samples may not represent every review. Summaries may be supplied by a platform or produced with AI assistance and can omit context or contain errors. They are not verified clinical assessments. The current Most reviewed order uses available review counts, with average rating as a tie-breaker; review coverage is incomplete. Listings without available review totals may follow other ordering rules. A large review count, a high score, or prominent placement does not guarantee quality or suitability. Third-party content retains any required attribution and remains subject to its applicable terms.
Fees, referrals, and compensation
Families are not charged by GlenOak for browsing or submitting an inquiry. GlenOak may receive compensation from a selected community or placement partner after a referred move-in. Your community agreement governs its charges; a separate signed partner or referral agreement governs commissions, referral attribution, payment obligations, and disputes between businesses. Applying for a partnership or claiming a listing does not itself establish a commission rate, exclusive relationship, promise of leads, or right to payment. We will identify sponsored placements if we introduce them.
Inquiries and permission to contact
Submitting an inquiry authorizes GlenOak to use the details for the stated request and, where you consent to an introduction, to share relevant information with the assigned placement contact or community. You may be contacted to clarify needs, timing, or preferences. You can ask us to stop further contact or referrals. Do not include medical records, government identifiers, financial account details, or other unnecessary sensitive information. The Privacy Policy explains collection, sharing, retention, and choices. A business receiving a referral is responsible for its own communications, consent practices, and service obligations.
Partner applications and accounts
Each placement company begins with one designated contact. GlenOak reviews the company, identity, work email, authority, service area, and required agreement before activation. Approval is discretionary and may be withheld, suspended, or withdrawn for inaccurate information, misuse, agreement violations, unresolved complaints, or security concerns. Partners can access only inquiries currently assigned to their company. Use them solely to provide the requested assistance and fulfill the referral relationship. Do not resell leads, export them for unrelated marketing, share credentials, add unauthorized users, or contact families after an applicable withdrawal. Maintain accurate status and follow-up records and comply with your agreement and applicable law.
Claiming a listing
A claim request does not transfer ownership of a page or grant access. GlenOak may verify the business and representative using independent public records and independently obtained contact details, request supporting evidence, and resolve competing claims. A matching domain, business card, or submitted phone number alone is not sufficient. We may reject unverified, misleading, conflicting, or abusive requests. After approval, we create or safely link a business contact to the appropriate facility in Zoho CRM. If an existing contact conflicts with another account, manual review is required rather than automatic reassignment.
Updates after a claim is approved
In this version, approved representatives request updates from their verified email address by contacting lucas@glenoakadvisors.com. GlenOak reviews proposed pricing, amenities, availability, descriptions, and photos before publishing accepted changes through its facility database. Claim approval does not provide direct website editing, the right to suppress legitimate reviews, an ability to alter third-party scores, or automatic access to current or historical family leads. Inquiry routing and any paid referral arrangement require separate authorization and terms. We may remove verified-contact status when authority changes or verification is no longer reliable.
Your submissions and image rights
You remain responsible for the accuracy and lawfulness of information and material you submit. You must have permission to supply and publish photos, descriptions, logos, and other content and any necessary permissions from identifiable people shown. By providing material for a public listing, you grant GlenOak a non-exclusive, worldwide, royalty-free license to host, reproduce, resize, format, and display that material to operate and promote the relevant listing, subject to applicable law and any written agreement. This license does not authorize unrelated use of private family inquiry details. Tell us promptly if rights expire, information becomes inaccurate, or your authority ends.
Acceptable use and automated access
Do not impersonate others, submit false claims, manipulate reviews, send spam, upload malicious code, bypass access controls or country restrictions, probe accounts without permission, or disrupt the service. Do not attempt to access private records or use public data interfaces to infer private family information. Search engines and compatible AI tools may retrieve permitted public content subject to our robots directives, technical limits, and third-party content rights. Do not circumvent rate limits or republish third-party content in violation of its license. Public interfaces do not grant account access or authority to perform transactions.
Security, third-party services, and availability
Protect your email account and sign-in links and report unauthorized access immediately. We can invalidate sessions or suspend accounts to protect users. Hosting, email, maps, analytics, communities, and external websites are provided by third parties and may be unavailable or change. We do not control their independent services or policies. We may correct, modify, temporarily interrupt, or discontinue features. We use reasonable safeguards, but cannot guarantee uninterrupted operation, perfect accuracy, or absolute security.
Intellectual property and corrections
GlenOak branding, software, and original website materials are protected by applicable intellectual-property laws. Third-party marks and content belong to their owners. You may use public information for ordinary personal comparison and other uses permitted by law, but no ownership rights in branding or software are transferred. To report incorrect listing information, unauthorized photos, impersonation, or other content concerns, email lucas@glenoakadvisors.com with the page URL, a description, and supporting information. We may investigate, request clarification, correct content, restrict access, or remove disputed material as appropriate.
Disclaimers and responsibility
To the extent permitted by law, the website and its information are provided as available without a guarantee of completeness, suitability, availability, or a particular result. GlenOak is not responsible for a community’s independent care, admission, billing, or contract decisions, or a placement company’s independent conduct. To the extent permitted by law, neither party is liable under these website Terms for indirect or consequential losses that were not reasonably foreseeable. Nothing excludes liability that cannot lawfully be excluded, including any applicable liability for fraud, intentional misconduct, or other non-waivable obligations. Separate written agreements may contain additional provisions for business relationships.
Disputes, changes, and general provisions
Please first contact lucas@glenoakadvisors.com so we can try to resolve a concern. These website Terms are governed by Maryland law, except where mandatory laws applicable to you require otherwise. Any forum or dispute procedure in a separate signed agreement governs that agreement; these Terms do not impose mandatory arbitration or waive applicable consumer rights. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision is not a waiver. We may update these Terms with a new effective date and provide additional notice where required. A material change will not retroactively remove rights that already accrued. Separate signed agreements control if they conflict on their specific subject matter.