The Terraces of Phoenix is a continuing care retirement community in Phoenix, Arizona, at 7550 N 16th St. Its living options include independent living, assisted living, memory care. Compare the entry requirements, entrance fees, monthly charges, and arrangements for additional care when planning a visit. Ask about current room availability, the daily routine, and support for your individual care needs.
CCRC
Phoenix
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Community reviews
3.8/ 5
78 ratings · Google Maps
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Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Samantha Smith · 5 / 5 ·
My experience working with a private client at The Terraces of Phoenix (Assisted living area), is superior, the entire team that assisted in the care of the resident, from front desk clerk delivering her package to apartment, Med techs, house keeping, most of all the amazing kitchen/ dinning area, the healthy and delicious meals from the chefs, at times goes above and beyond their duties ensuring the resident are happy and well fed at meal times, fine dinning styles with traditional and international menu idea.
Beautiful landscape, walking trail with wonderful sight seeing for resident. Not to mention activities daily.
If you are looking for a place to called home, peace of mind. Denfinely recommend this place.
Five Star +!!
The staff are very kind and understanding and the physical therapy has helped my Nana immensely. Before coming here, my Nana had fallen several times and severely damaged her spine and after only a few months she might be able to come home soon. We've tried other facilities but no other place has the same level of care or even the same amount, between physical therapy, occupational therapy, wound care, etc. (plus the food is delicious).
My husband was there for 2 months. He would not have walked out without the care and prayers from everyone. The physical therapists, nurses, aides, management, dining personnel, too many to mention. The food was great with so many options! The rooms were cleaned and well maintained. The grounds are amazing and very well kept. Beautiful flowers everywhere with our beautiful native desert plants throughout. We would highly recommend for anyone needing special care or even a new retirement community.
I would like to share my positive experience at that facility.
My 90 y.o mother Zoua, was there overnight, but decided to go back home.
Staff was excellent and very friendly. There was an RN Jennifer, who took a great care of my mom. Very kind and caring.
Jacqueline Elam RN was extremely helpful in answering all of our questions in a great detail.
She spent almost 30 min with us and was very courteous and professional. Both assisted my mom when she decided to go home.
Both were very supportive and understanding.
Great place. Great staff.
Very friendly and caring atmosphere.
Thank you.
I’ve been pleased with the quality of the facilities and the support of staff and fellow residents. The location is perfect, well situated to enjoy much of what Phoenix has to offer.
The agency cited 6 deficiencies concerning Directed Care Services, Medication Services, Emergency and Safety Standards, Hazardous-material storage, Fall-prevention training. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Directed Care ServicesR9-10-815.B.1
Cited requirement:R9-10-815.B.1. Directed Care Services B. A manager of an assisted living facility authorized to provide directed care services shall not accept or retain a resident who, except as provided in R9-10-814(B)(2): 1. Is confined to a bed or chair because of an inability to ambulate even with assistance; or
Provider-listed correction date: Jun 6, 2025. A provider’s plan does not establish agency-confirmed correction.
Directed Care ServicesR9-10-815.F.2.a-c
Cited requirement:R9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the following: a. Provides access to an outside area that: i. Allows the resident to be at least 30 feet away from the facility, and ii. Controls or alerts employees of the egress of a resident from the facility; b. Provides access to an outside area: i. From which a resident may exit to a location at least 30 feet away from the facility, and ii. Controls or alerts employees of the egress of a resident from the facility; or c. Uses a mechanism that meets the Special Egress-Control Devices provisions in the International Building Code incorporated by reference in R9-10-104.01; and
Provider-listed correction date: Aug 19, 2025. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-816.H.1-2
Cited requirement:R9-10-816.H.1-2. Medication Services H. If medication is stored by a resident in the resident's bedroom or residential unit, a manager shall ensure that: 1. The medication is stored according to the resident's service plan; or 2. If the medication is not being stored according to the resident's service plan, the resident's service plan is updated to include how the medication is being stored by the resident.
Provider-listed correction date: Nov 11, 2025. A provider’s plan does not establish agency-confirmed correction.
Emergency and Safety StandardsR9-10-818.A.6.c.i-ii
Cited requirement:R9-10-818.A.6.c.i-ii. Emergency and Safety Standards A. A manager shall ensure that: 6. Documentation of each evacuation drill is created, is maintained for at least 12 months after the date of the evacuation drill, and includes: c. If applicable: i. An identification of residents needing assistance for evacuation, and ii. An identification of residents who were not evacuated;
Provider-listed correction date: May 23, 2025. A provider’s plan does not establish agency-confirmed correction.
Hazardous-material storageR9-10-819.A.11
Cited requirement:R9-10-819.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
Provider-listed correction date: Nov 11, 2025. A provider’s plan does not establish agency-confirmed correction.
Fall-prevention trainingA.R.S. § 36-420.01.A
Cited requirement:A.R.S. § 36-420.01.A. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and continued competency training in fall prevention and fall recovery. A health care institution may use information and training materials from the department's Arizona falls prevention coalition in developing the training program.
The agency cited 5 deficiencies concerning Staff qualifications and training, Medication services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Staff qualifications and trainingA.R.S. § 36-420.B.2
Cited requirement:36-420. Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition B. Each health care institution: 2. Shall provide appropriate first aid in accordance with its certification training for first aid before the arrival of emergency medical services to a resident who is in distress and to a noninjured resident who has fallen, appears to be uninjured and is unable to reasonably recover independently. The first aid shall be in accordance with the resident's advance directives, if known. Staff who are certified in first aid shall be available at all times.
Correction information is not available in the records reviewed.
Staff qualifications and trainingR9-10-806.A.4.a-b
Cited requirement:A. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
Correction information is not available in the records reviewed.
Staff qualifications and trainingR9-10-806.A.10
Cited requirement:A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.A.1.e
Cited requirement:A. A manager shall ensure that: 1. Policies and procedures for medication services include: e. Procedures for assisting a resident in procuring medication; and
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.B.3.b
Cited requirement:B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does The Terraces of Phoenix offer?
The Terraces of Phoenix offers independent living, assisted living, memory care. Confirm which services can meet your needs directly with the community.
Can I book a tour here?
A local advisor can help with tour questions and next steps. Tour preferences are requests; appointments need community confirmation. Call the community directly at (602) 371-4139 for appointments. The community must confirm any booking.
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