Brookdale North Glendale is an assisted living center in Glendale, Arizona, at 6735 West Hillcrest Boulevard. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living center
Glendale
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
4.6/ 5
29 ratings · Google Maps
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Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Andrea Grech · 5 / 5 ·
I had the pleasure of visiting this community on Saturday during their Mother's Day celebration. Staff was very welcoming and attentive to the residents and families. The food was delicious and the entertainment was excellent. I was surprised at the fact that in the center of the community was a walking path with live plants and a tree growing up from the ground under a skylight that filled the room with natural light. The outdoor space looked like a backyard and had a nice patio area. I also learned they allow pets and had a resident with a cat and another with a dog. The residents I engaged with were happy and the family I sat with spoke highly of the staff. The Executive Director, Patty introduced herself and we had a nice conversation. Such a beautiful and welcoming community.
This isn’t senior living. it’s suffering.
My grandmother’s 2nd-degree burns prove it
That wasn’t a typo. And yes, you read it right.
My grandmother was handed “soup” so hot it left her with second-degree burns through her jeans.
Common serving temperature for soup is around 160 degrees, hot enough to cause instant injury. And yet, in a building full of seniors who often need assistance, Brookdale thought it was fine to serve it unmonitored and unchecked.
The cruelty didn’t stop at the spill. They left her sitting in those burning jeans, never acknowledging her agony, never calling us, never even filing an incident report.
For more than 16 hours, her blisters and swelling worsened while staff passed the blame instead of wrapping her wounds or getting her help.
And when the ambulance finally showed up? That was only because we arrived and demanded it. The paramedics took one look and said it themselves: these burns were so severe she needed the burn unit. Now, for almost two weeks, she’s been forced to endure painful scrubbing and cleaning of her wounds, all because of Brookdale’s negligence and inaction.
Sadly, this isn’t an isolated incident. So before you consider sending your beloved family member here, ask yourself: Am I willing to ignore these red flags?
Food served at scalding, unsafe temperatures
No immediate care or family notification after serious injuries
Basic dignity and personal care neglected
Leadership instability and no accountability
Families deserve more than glossy brochures and staged photos. My grandmother’s burns, and the suffering that followed, are the truth of Brookdale Senior Living. If corporate won’t act, then families like mine will keep telling the truth until someone listens.
I was so impressed when I walked in to the community today and was greeted so kindly by the team! It was clean, smelled clean (this is key) and the residents were engaged and happy! Knowing that there are caregivers and activities managers that have been there for 17 & 20 years speaks volumes! Take care of your staff and they take care of your residents. Never fails! Way to go Brookdale N Glendale- I appreciate the attention to small & large details ♥️ Keep up the good work!
Such a great community where the residents are well taken care of and the staff is friendly and knowledgeable. Mary keeps the residents busy and engaged with daily activities and Stacii is always so welcoming and friendly when you come to visit.
We are so happy that we found Brookdale North Glendale. The facility is very clean and beautifully decorated. The management went above and beyond to help us through our stressful transition. The caregivers are amazing they treat your loved ones like they are their own family. There is a lot of interaction and activities to keep the residents active and happy. Brookdale North Glendale was the perfect choise for us.
The agency cited 3 deficiencies concerning Personnel, Tuberculosis clearance, Service Plans. Read the official report for the inspector’s evidence and scope.
Findings and correction information
PersonnelR9-10-806.A.4.a-b
Cited requirement:R9-10-806.A.4.a-b. Personnel A. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
Provider-listed correction date: Apr 1, 2025. A provider’s plan does not establish agency-confirmed correction.
Tuberculosis clearanceR9-10-806.A.8.a-b
Cited requirement:R9-10-806.A.8.a-b. Personnel A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date the individual begins providing services at or on behalf of the assisted living facility, and b. As specified in R9-10-113;
Provider-listed correction date: Apr 7, 2025. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.A.5.a-d
Cited requirement:R9-10-808.A.5.a-d. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative; b. The manager; c. If a review is required in subsection (A)(3)(d), the nurse or medical practitioner who reviewed the service plan; and d. If a review is required in subsection (A)(3)(e)(ii), the medical practitioner or behavioral health professional who reviewed the service plan.
The agency cited 6 deficiencies concerning Resident records. Read the official report for the inspector’s evidence and scope.
Findings and correction information
R9-10-806.C.1.c.ix
Cited requirement:C. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: ix. Documentation of compliance with the requirements in A.R.S. § 36-411(A) and (C);
Correction information is not available in the records reviewed.
Resident recordsR9-10-808.C.1.g
Cited requirement:C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
Correction information is not available in the records reviewed.
R9-10-815.F.2.a.i-ii
Cited requirement:F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the following: a. Provides access to an outside area that: i. Allows the resident to be at least 30 feet away from the facility, and ii. Controls or alerts employees of the egress of a resident from the facility;
Correction information is not available in the records reviewed.
R9-10-818.D.1
Cited requirement:D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident's emergency contact and primary care provider; and
Correction information is not available in the records reviewed.
R9-10-818.D.2.f
Cited requirement:D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: f. Any action taken to prevent the accident, emergency, or injury from occurring in the future.
Correction information is not available in the records reviewed.
R9-10-820.D.6.c.vi
Cited requirement:D. A manager shall ensure that: 6. If a resident's sleeping area is in a residential unit, the residential unit has: c. A bathroom that provides privacy when in use and contains: vi. A window that opens or another means of ventilation;
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does Brookdale North Glendale offer?
Brookdale North Glendale offers memory care, assisted living. Confirm which services can meet your needs directly with the community.
Can I book a tour here?
A local advisor can help with tour questions and next steps. Tour preferences are requests; appointments need community confirmation. Call the community directly at (623) 572-7400 for appointments. The community must confirm any booking.
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