Brookdale Arrowhead Ranch is an assisted living center in Glendale, Arizona, at 5861 West Beverly Lane. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living center
Glendale
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
4.3/ 5
52 ratings · Google Maps
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Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Antonio Negrete · 5 / 5 ·
My mother entered Brookdale Arrowhead May of 2024. Right away I was impressed with the appearance. They keep it very clean and sanitary and the rooms are a nice and roomy. All the staff is very attentive with the residents and they’re seen to their needs right away. For another level of safety, each resident even gets their own alert necklace. My mom had a complicated billing issue and the staff guided me thru the whole process. The food is pretty good and the Med Techs are attentive to the medication needs. I definitely recommend this place.
This isn’t senior living. it’s suffering.
My grandmother’s 2nd-degree burns prove it
That wasn’t a typo. And yes, you read it right.
My grandmother was handed “soup” so hot it left her with second-degree burns through her jeans.
Common serving temperature for soup is around 160 degrees, hot enough to cause instant injury. And yet, in a building full of seniors who often need assistance, Brookdale thought it was fine to serve it unmonitored and unchecked.
The cruelty didn’t stop at the spill. They left her sitting in those burning jeans, never acknowledging her agony, never calling us, never even filing an incident report.
For more than 16 hours, her blisters and swelling worsened while staff passed the blame instead of wrapping her wounds or getting her help.
And when the ambulance finally showed up? That was only because we arrived and demanded it. The paramedics took one look and said it themselves: these burns were so severe she needed the burn unit. Now, for almost two weeks, she’s been forced to endure painful scrubbing and cleaning of her wounds, all because of Brookdale’s negligence and inaction.
Sadly, this isn’t an isolated incident. So before you consider sending your beloved family member here, ask yourself: Am I willing to ignore these red flags?
Food served at scalding, unsafe temperatures
No immediate care or family notification after serious injuries
Basic dignity and personal care neglected
Leadership instability and no accountability
Families deserve more than glossy brochures and staged photos. My grandmother’s burns, and the suffering that followed, are the truth of Brookdale Senior Living. If corporate won’t act, then families like mine will keep telling the truth until someone listens.
Our mother has been a resident of Brookdale Arrowhead Ranch for the last six and a half years. Our family is extremely happy with the level of care and assistance she has received from her caregivers during this time. The entire staff is very caring, polite and respectful to our mother and our family.
The health and wellness care she receives has always been outstanding as they keep us informed about our mother’s health and are quick to respond to any of our medical concerns. Her newest health coordinators, Akemi and Lawrence, continue to provide the quality of attention we are accustomed to. Her med-techs Bahra and Resty always go out of their way to keep us informed about any personal needs or changes in mom’s wellness.
Kim, Bookdale’s program coordinator, always personally encourages mom to participate in the various activities Brookdale provides. Her caregivers always greet her with warm smile, are attentive to her personal needs and provide a clean and safe environment for her.
It is reassuring to our family that the administration and staff at Brookdale are providing for the needs and welfare of our mother on a daily basis!
Referred to Brookdale by a family member and did an impromptu walk-in visit hoping for a tour of this community. INSTANTLY smacked in the face by the smell of urine. I was looking around while waiting for reception to finish on the phone, (at least she was professional- hence the one star) and the floors were horrendous, stained and filthy. I decided to start exploring on my own and overheard comments from staff about being “short staffed again.” As I was leaving the receptionist was off the phone and this time I asked for the executive director to introduce myself but Dora wasn’t available (for a walk in/tour? Not a great impression). The concierge tried to get me to speak with a sales associate, but I declined. The sales person doesn’t run the building, I wanted to speak to the head honcho. I grabbed her business card and called later in the day as well as the following day but can’t seem to EVER get through to Dora.
Dirty, understaffed, and leadership clearly isn’t around. No chance I’m moving a family member here. I didn’t realize Brookdale had taken such a nose dive. Truly disappointing.
As a hospice partner caring for patients at Brookdale Arrowhead Ranch, we have had the distinct pleasure of collaborating with an exceptional team dedicated to providing compassionate, comprehensive senior care. Our experience has been consistently outstanding across both their Assisted Living and Memory Care units.
We want to specifically recognize the remarkable leadership and dedication of three individuals who exemplify the heart of this community:
Dora, the Executive Director, sets the tone for excellence with her vision and commitment to resident well-being. Her leadership creates an environment where quality care isn't just promised—it's delivered daily.
Akemi, the Director of Health and Wellness, brings expertise, compassion, and meticulous attention to our patients' complex medical needs. Her proactive communication and collaborative approach make coordinating care seamless and ensures our patients receive integrated, person-centered support.
Lawrence, the Resident Care Coordinator, is the backbone of day-to-day care operations. His genuine commitment to each resident's comfort and dignity is evident in every interaction, and his responsiveness to our partnership needs has been invaluable.
As a healthcare partner, we've witnessed firsthand how Brookdale Arrowhead Ranch prioritizes not just the physical care of residents, but their emotional and spiritual well-being too. The facility is immaculately maintained, the staff is professional and compassionate, and the activities and dining options create a vibrant community atmosphere.
If you're seeking a senior living community where your loved one will receive exceptional care with genuine compassion we wholeheartedly recommend Brookdale Arrowhead Ranch.
The agency cited 1 deficiency concerning Administration. Read the official report for the inspector’s evidence and scope.
Findings and correction information
AdministrationR9-10-803.J.1-6
Cited requirement:R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46- 454, to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility’s manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident’s physical, …
The agency cited 3 deficiencies concerning Medication services, Service Plans, Emergency and Safety Standards. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Medication servicesA.R.S. § 36-420.04.A.1-9
Cited requirement:A.R.S. § 36-420.04.A.1-9. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document that includes all of the following: 1. The reason or reasons the emergency responder was requested on behalf of the resident. 2. Whether the resident receives medication services and, if the resident has provided this information to the assisted living center or assisted living home, a list of all the resident's prescription and over-the-counter medications, their dosages and how frequently they are administered. 3. The name, address and telephone number of the resident's current pharmacy. 4. A list of any known allergies to any medications, additives, preservatives or materials like latex or adhesive. 5. The name and contact information for the resident's primary care physician and power of attorney or authorized representative. 6. Basic information about the resident's physical and mental conditions and basic medical history, such as having diabetes or a pacemaker or expe…
Correction information is not available in the records reviewed.
Service PlansR9-10-808.A.3.c
Cited requirement:R9-10-808.A.3.c. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: c The amount, type, and frequency of assisted living services and ancillary services being provided to the resident, including medication administration or assistance in the self-administration of medication;
Correction information is not available in the records reviewed.
Emergency and Safety StandardsR9-10-819.D.2.a-f
Cited requirement:R9-10-819.D.2.a-f. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident, emergency, or injury; c. The names of individuals who observed the accident, emergency, or injury; d. The actions taken by the caregiver or assistant caregiver; e. The individuals notified by the caregiver or assistant caregiver; and f. Any action taken to prevent the accident, emergency, or injury from occurring in the future.
Correction information is not available in the records reviewed.
The agency cited 2 deficiencies concerning Administration, Service Plans. Read the official report for the inspector’s evidence and scope.
Findings and correction information
AdministrationR9-10-803.K.3
Cited requirement:R9-10-803.K.3. Administration K. A manager shall provide written notification to the Department of a resident’s: Elopement, within 24 hours of the elopement being discovered.
Correction information is not available in the records reviewed.
Service PlansR9-10-808.C.1.g
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; and
Correction information is not available in the records reviewed.
The agency cited 1 deficiency concerning Administration. Read the official report for the inspector’s evidence and scope.
Findings and correction information
AdministrationR9-10-803.J.1-6
Cited requirement:R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46- 454, to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility’s manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident’s physical, …
The agency cited 8 deficiencies concerning Administration, Personnel, Tuberculosis clearance, Service Plans, Medication Services, Environmental Standards. Read the official report for the inspector’s evidence and scope.
Findings and correction information
A.R.S. § 36-420.04.D
Cited requirement:A.R.S. § 36-420.04.D. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document D. An assisted living center or assisted living home shall maintain a copy of the document provided to the emergency responder and documentation of the actions required by subsection B of this section for a period of two years after the date of the emergency.
Correction information is not available in the records reviewed.
AdministrationR9-10-803.A.9
Cited requirement:R9-10-803.A.9. Administration A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411 and
Correction information is not available in the records reviewed.
AdministrationR9-10-803.J.1-6
Cited requirement:R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46- 454, to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility’s manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident’s physical, …
Correction information is not available in the records reviewed.
PersonnelR9-10-806.A.4.a-b
Cited requirement:R9-10-806.A.4.a-b. Personnel A. A manager shall ensure that: A caregiver’s or assistant caregiver’s skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
Correction information is not available in the records reviewed.
Tuberculosis clearanceR9-10-806.A.8.a-b
Cited requirement:R9-10-806.A.8.a-b. Personnel A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date the individual begins providing services at or on behalf of the assisted living facility, and b. As specified in R9-10-113;
Correction information is not available in the records reviewed.
Service PlansR9-10-808.C.1.g
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; and
Correction information is not available in the records reviewed.
Medication ServicesR9-10-817.B.3.b
Cited requirement:R9-10-817.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
Correction information is not available in the records reviewed.
Environmental StandardsR9-10-820.A.3.a-b
Cited requirement:R9-10-820.A.3.a-b. Environmental Standards A. A manager shall ensure that: 3. Garbage and refuse are: a. Stored in covered containers lined with plastic bags, and b. Removed from the premises at least once a week;
Correction information is not available in the records reviewed.
The agency cited 1 deficiency concerning Personnel. Read the official report for the inspector’s evidence and scope.
Findings and correction information
PersonnelR9-10-806.A.10
Cited requirement:R9-10-806.A.10. Personnel A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
The agency cited 2 deficiencies concerning Emergency and Safety Standards. Read the official report for the inspector’s evidence and scope.
Findings and correction information
A.R.S. § 36-420.04.C
Cited requirement:A.R.S. § 36-420.04.C. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document C. Each assisted living center and assisted living home must maintain a standardized form for each resident that includes the information prescribed in subsection A of this section, except for the information prescribed in subsection A, paragraph 1 of this section, which shall be provided at the time the emergency responder is contacted. Each assisted living center and assisted living home shall periodically update this form for each resident as necessary.
Provider-listed correction date: Oct 22, 2025. A provider’s plan does not establish agency-confirmed correction.
Emergency and Safety StandardsR9-10-818.D.2.a-f
Cited requirement:R9-10-818.D.2.a-f. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident, emergency, or injury; c. The names of individuals who observed the accident, emergency, or injury; d. The actions taken by the caregiver or assistant caregiver; e. The individuals notified by the caregiver or assistant caregiver; and f. Any action taken to prevent the accident, emergency, or injury from occurring in the future.
The agency cited 1 deficiency concerning Resident records. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Resident recordsR9-10-808.C.1.g
Cited requirement:C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
Correction information is not available in the records reviewed.
The agency cited 3 deficiencies concerning Resident records. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Resident recordsR9-10-808.C.1.g
Cited requirement:C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
Correction information is not available in the records reviewed.
R9-10-810.B.1
Cited requirement:B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
Correction information is not available in the records reviewed.
R9-10-819.A.2
Cited requirement:A. A manager shall ensure that: 2. A pest control program that complies with A.A.C. R3-8-20l(C)(4) is implemented and documented;
Correction information is not available in the records reviewed.
The agency cited 6 deficiencies concerning Tuberculosis clearance, Medication services, R9-10-120. Opioid Prescribing and Treatment. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Tuberculosis clearanceR9-10-807.A.1-2
Cited requirement:A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident's date of occupancy, and 2. As specified in R9-10-113.
Correction information is not available in the records reviewed.
Medication servicesR9-10-808.A.3.c
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: c. The amount, type, and frequency of assisted living services being provided to the resident, including medication administration or assistance in the self-administration of medication;
Correction information is not available in the records reviewed.
R9-10-815.B.1
Cited requirement:B. A manager of an assisted living facility authorized to provide directed care services shall not accept or retain a resident who, except as provided in R9-10-814(B)(2): 1. Is confined to a bed or chair because of an inability to ambulate even with assistance; or
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.F.1
Cited requirement:F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
Correction information is not available in the records reviewed.
R9-10-819.A.1.b
Cited requirement:A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
Correction information is not available in the records reviewed.
R9-10-120. Opioid Prescribing and TreatmentR9-10-120.F.4.c.i-ii
Cited requirement:R9-10-120. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid may be prescribed or ordered as part of treatment, a medical director, a manager as defined in R9-10-801, or a provider, as applicable to the health care institution, shall: 4. Except as provided in subsection (H), ensure that an individual authorized by policies and procedures to administer an opioid in treating a patient or to provide assistance in the self-administration of medication for a prescribed opioid: c. Documents in the patient's medical record: i. An identification of the patient's need for the opioid before the opioid was administered or assistance in the self-administration of medication for a prescribed opioid was provided, and ii. The effect of the opioid administered or for which assistance in the self-administration of medication for a prescribed opioid was provided.
Correction information is not available in the records reviewed.
The agency cited 6 deficiencies concerning Tuberculosis clearance, Medication services, R9-10-120. Opioid Prescribing and Treatment. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Tuberculosis clearanceR9-10-807.A.1-2
Cited requirement:A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident's date of occupancy, and 2. As specified in R9-10-113.
Correction information is not available in the records reviewed.
Medication servicesR9-10-808.A.3.c
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: c. The amount, type, and frequency of assisted living services being provided to the resident, including medication administration or assistance in the self-administration of medication;
Correction information is not available in the records reviewed.
R9-10-815.B.1
Cited requirement:B. A manager of an assisted living facility authorized to provide directed care services shall not accept or retain a resident who, except as provided in R9-10-814(B)(2): 1. Is confined to a bed or chair because of an inability to ambulate even with assistance; or
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.F.1
Cited requirement:F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
Correction information is not available in the records reviewed.
R9-10-819.A.1.b
Cited requirement:A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
Correction information is not available in the records reviewed.
R9-10-120. Opioid Prescribing and TreatmentR9-10-120.F.4.c.i-ii
Cited requirement:R9-10-120. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid may be prescribed or ordered as part of treatment, a medical director, a manager as defined in R9-10-801, or a provider, as applicable to the health care institution, shall: 4. Except as provided in subsection (H), ensure that an individual authorized by policies and procedures to administer an opioid in treating a patient or to provide assistance in the self-administration of medication for a prescribed opioid: c. Documents in the patient's medical record: i. An identification of the patient's need for the opioid before the opioid was administered or assistance in the self-administration of medication for a prescribed opioid was provided, and ii. The effect of the opioid administered or for which assistance in the self-administration of medication for a prescribed opioid was provided.
Correction information is not available in the records reviewed.
The agency cited 1 deficiency concerning Resident records. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Resident recordsR9-10-808.C.1.g
Cited requirement:C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
Correction information is not available in the records reviewed.
The agency cited 3 deficiencies concerning Resident records. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Resident recordsR9-10-808.C.1.g
Cited requirement:C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
Correction information is not available in the records reviewed.
R9-10-810.B.1
Cited requirement:B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
Correction information is not available in the records reviewed.
R9-10-819.A.2
Cited requirement:A. A manager shall ensure that: 2. A pest control program that complies with A.A.C. R3-8-20l(C)(4) is implemented and documented;
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does Brookdale Arrowhead Ranch offer?
Brookdale Arrowhead Ranch offers assisted living, memory care. Confirm which services can meet your needs directly with the community.
Can I book a tour here?
A local advisor can help with tour questions and next steps. Tour preferences are requests; appointments need community confirmation. Call the community directly at (602) 938-7166 for appointments. The community must confirm any booking.
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The total includes ratings with and without written comments. A written summary appears when available. Reviews reflect personal experiences and should be considered alongside a visit and a conversation with the community.
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