Trustwell Living at Kingswood Place is an assisted living center in Surprise, Arizona, at 15155 West Mondell Road. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living center
Surprise
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
4.5/ 5
66 ratings · Google Maps
Checked
Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Shermaine Napier · 5 / 5 ·
“Truly Feels Like Family”
Trustwell Living at Kingswood Place was such a blessing to tour. From the start, we could feel the warmth, kindness, and genuine care from everyone on the team. The staff goes above and beyond to make residents feel safe, loved, and valued—just like family. Thank you Stephanie, you were amazing!
The community was welcoming, clean, and full of positive energy. You can tell that every resident is treated with dignity and compassion. It's so nice to see everyone surrounded by people who truly care.
Cheers to the wonderful team at Kingswood Place for creating a home filled with heart. ❤️
We met Wendy Alfrey, while looking for respite care, for my wife's mother, who could not be left alone while we travelled, even for a few days. We arranged for a two week stay, followed by another two week stay a month later. Christa loved the facility. She immediately made friends with residents and spoke highly of the staff. As things progressed we began talking with Wendy and Christa about the possibility of Christa becoming a resident. Initially, it was a hard conversation to have with a loved one. Wendy gave us a perspective that rang true for both Christa and us. Christa decided to move into Kingswood Place on a permanent basis. She lived there for almost a year and received outstanding care and attention. All of the staff interacted with her often. She enjoyed their attention and she felt they were not caregivers, but friends. Paula was always a smiling face when we visited. The nursing staff led by Deiatra were always pleasant and caring. Sadly she passed recently. The outpouring of real emotion from the staff was overwhelming. When we talked to them, their emotional connection with her was obvious. It brought tears to our eyes. Her quality of life went from interacting with two people a day to interacting with an entire community. We do not hesitate in recommending Kingswood Place and the great people who dedicate their lives to caring for our loved ones.
I cannot say enough wonderful things about Stephanie Schmidt, the Marketing Director at Kingswood Place Assisted Living. From the very first interaction, she has been warm, professional, and genuinely caring. Stephanie goes above and beyond to make families feel supported and informed during what can be such an overwhelming process.
Her knowledge of senior living and her dedication to helping families find the right fit truly sets her apart. She listens, answers every question with patience, and makes you feel like you are her top priority. It’s clear that she isn’t just doing a job—she truly cares about the residents and families she works with.
Kingswood Place is lucky to have Stephanie, and anyone who has the pleasure of working with her will quickly see how amazing she is.
I am a professional in the industry for 25 years and I have attended two events at Kingswood Place, held by Stephanie Schmidt. The events were wonderful, she went above and beyond there was a large turnout and we all got to network with each other. Kingswood place is a unique community And Stephanie is the right person to help you and your loved ones navigate the senior living industry! She’s very knowledgeable, very kind and passionate and empathetic! Give her a call today you won’t regret it!
I would just like to say that this place has been amazing to grandmother always taking care of her needs. Also I would like to shoutout Brittany Rodrigues for the incredible work and care she does while taking care of grandmother! My grandmother always has the first things to say about her and tells me she is her favorite. I definitely recommend Brittany for anyone’s loved ones!
A visit is the best way to get a feel for Trustwell Living at Kingswood Place. Share your visit preferences with GlenOak. We'll follow up about next steps.
Arizona time. These are preferences, not available appointments. The community must confirm.
The agency cited 3 deficiencies concerning Tuberculosis clearance, Service Plans, Directed Care Services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Tuberculosis clearanceR9-10-807.I.1-2
Cited requirement:R9-10-807.I.1-2. Residency and Residency Agreements I. A manager shall provide the following to a resident when the manager provides the written notice of termination of residency in subsection (G): 1. A copy of the resident’s current service plan, and 2. Documentation of the resident’s freedom from infectious tuberculosis.
Provider-listed correction date: Aug 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.A.1-5
Cited requirement:R9-10-808.A.1-5. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 1. Is completed no later than 14 calendar days after the resident’s date of acceptance; 2. Is developed with assistance and review from: a. The resident or resident’s representative, b. The manager, and c. Any individual requested by the resident or the resident’s representative; 3. Includes the following: a. A description of the resident’s medical or health problems, including physical, behavioral, cognitive, or functional conditions or impairments; b. The level of service the resident is expected to receive; c. The amount, type, and frequency of assisted living services and ancillary services being provided to the resident, including medication administration or assistance in the self-administration of medication;d. For a resident who requires intermittent nursing services or medication administration, review by a nurse or medical practitioner; e. For a resident who requires behavioral care: i. Any of the following that is necessary to provide assistance with the resident’s psychosocial interactio…
Provider-listed correction date: Aug 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Directed Care ServicesR9-10-815.F.1
Cited requirement:R9-10-815.F.1. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 1. Policies and procedures are established, documented, and implemented that ensure the safety of a resident who may wander;
The agency cited 2 deficiencies concerning Administration, Directed Care Services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
AdministrationR9-10-803.C.1.m
Cited requirement:R9-10-803.C.1.m. Administration C. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: m. Cover methods by which the assisted living facility is aware of the general or specific hereabouts of a resident, based on the level of assisted living services provided to the resident and the assisted living services the assisted living facility is authorized to provide;
Provider-listed correction date: Oct 3, 2025. A provider’s plan does not establish agency-confirmed correction.
Directed Care ServicesR9-10-815.F.1
Cited requirement:R9-10-815.F.1. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 1. Policies and procedures are established, documented, and implemented that ensure the safety of a resident who may wander;
The agency cited 5 deficiencies concerning Opioid Prescribing and Treatment, Administration, Personnel, Tuberculosis clearance, Transport; Transfer. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Opioid Prescribing and TreatmentR9-10-120.F.1.a-e
Cited requirement:R9-10-120.F.1.a-e. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid may be prescribed or ordered as part of treatment, a medical director, a manager as defined in R9-10-801, or a provider, as applicable to the health care institution, shall: 1. Establish, document, and implement policies and procedures for administering an opioid as part of treatment or providing assistance in the self-administration of medication for a prescribed opioid, to protect the health and safety of a patient, that: a. Cover which personnel members may administer an opioid in treating a patient and the required knowledge and qualifications of these personnel members; b. Cover which personnel members may provide assistance in the self administration of medication for a prescribed opioid and the required knowledge and qualifications of these personnel members; c. Include how, when, and by whom a patient's need for opioid administration is assessed; d. Include how, when, and by who…
Provider-listed correction date: Sep 5, 2025. A provider’s plan does not establish agency-confirmed correction.
AdministrationR9-10-803.A.10
Cited requirement:R9-10-803.A.10. Administration A. A governing authority shall: 10. Ensure the health, safety, or welfare of a resident is not placed at risk of harm.
Provider-listed correction date: Sep 5, 2025. A provider’s plan does not establish agency-confirmed correction.
PersonnelR9-10-806.A.4.a-b
Cited requirement:R9-10-806.A.4.a-b. Personnel A. A manager shall ensure that: A caregiver’s or assistant caregiver’s skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
Provider-listed correction date: Sep 5, 2025. A provider’s plan does not establish agency-confirmed correction.
Tuberculosis clearanceR9-10-807.A.1-2
Cited requirement:R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident’s date of occupancy, and 2. As specified in R9-10-113
Provider-listed correction date: Sep 5, 2025. A provider’s plan does not establish agency-confirmed correction.
Transport; TransferR9-10-809.A.1-3
Cited requirement:R9-10-809.A.1-3. Transport; Transfer A. Except as provided in subsection (B), a manager shall ensure that: 1. A caregiver or employee coordinates the transport and the services provided to the resident; 2. According to policies and procedures: a. An evaluation of the resident is conducted before and after the transport, and b. Information from the resident’s medical record is provided to a receiving health care institution; and 3. Documentation includes: a. If applicable, any communication with an individual at a receiving health care institution; b. The date and time of the transport; and c. If applicable, the name of the caregiver accompanying the resident during a transport.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does Trustwell Living at Kingswood Place offer?
Trustwell Living at Kingswood Place offers assisted living. Confirm which services can meet your needs directly with the community.
Can I book a tour here?
A local advisor can help with tour questions and next steps. Tour preferences are requests; appointments need community confirmation. Call the community directly at (623) 214-6109 for appointments. The community must confirm any booking.
What does the review count include?
The total includes ratings with and without written comments. A written summary appears when available. Reviews reflect personal experiences and should be considered alongside a visit and a conversation with the community.
Represent this community?
Claim this profile to propose updates for staff review.
About this listing
Community information is provided for research. Confirm current prices, services and openings with the community. GlenOak connects families with local advisor partners. Claiming a listing does not verify every fact.
GlenOak may receive a fee or a share of a placement fee from a local advisor partner after a completed move-in. There is no charge from GlenOak to browse or submit a request.