About Rock Creek at The Park Memory Care Community
Rock Creek at The Park Memory Care Community is an assisted living center in Surprise, Arizona, at 14552 West Parkwood Drive. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living center
Surprise
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
4.3/ 5
32 ratings · Google Maps
Checked
Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Reyer and Associates · 4 / 5 ·
Stephanie runs a wonderful facility and is also hands on in all aspects of residents needs. She is cheerful and knowledgeable in knowing about dementia and Alzheimer’s disease . Rock Creek is very clean, cheerful and very beautiful. It offers so many activities and amenities to their residents. The food is also worth mentioning because it can be hard to meet everyone’s dietary needs and what we have seen so far looks appetizing. We are so happy we found Rock Creek. Robert and Victoria Rosania
Our loved one has been a resident at Rock Creek Memory Care Community for 2 years. We have been pleased with his care during this time & have found the entire staff dedicated to providing the best possible care, safe environment, activities, & response to not only our loved one’s needs but also to our family. The picture shows what an awesome job everyone on the staff did yesterday to celebrate Father’s Day with a special luncheon for residents & their families.
When a loved one is injured while in a caregiver's care, the organization might try to obscure the facts and provide an inaccurate account. Although most caregivers are committed to providing quality care, some individuals, like Shane, Stephanie and Rosa will prioritize protecting colleagues over truthful disclosure. This could lead to a distorted narrative about the incident. Family members need to be aware that their understanding may be based on incomplete information. I’ve seen a lot of stuff covered up over my years at this place.
Rock Creek definitely " Rocks" . I am leaving this reviews what I observed during my short visit there ,which was for employment ' s purpose. All I can say are positive things about this place. From the cleanliness of this community which is top notch, the front desk staff is welcoming and, corteous. Residents appeared to be happy and, well taken care from what I could see. Cindy was great , pleasant and knowledgeable.
Providing care for those with memory issues is difficult. Rock Creek in Surprise makes that difficulty easier. My father had a traumatic brain injury while at work and fully dependent on others for his care. He lived at 3 facilities prior to coming to Rock Creek and Rock Creek is by far the best facility of them all. All of the employees show love and support and it is truly amazing.
The facilities previous to Rock Creek left my father in the room all the time. Rock Creek brings him out for meals and other social events to associate with the other residents, which I believe has helped him to become happier and less lonely. I have also seem improvements in his condition, not previous seen before at the other care facilities.
All of the staff is great, however, I must commend Genesis for her incredible customer service. She is always such a joy to speak with and is always upbeat and happy. Thanks for being awesome and always heping, Genesis!
A visit is the best way to get a feel for Rock Creek at The Park Memory Care Community. Share your visit preferences with GlenOak. We'll follow up about next steps.
Arizona time. These are preferences, not available appointments. The community must confirm.
The agency cited 1 deficiency concerning Emergency and Safety Standards. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Emergency and Safety StandardsR9-10-819.D.2.a-f
Cited requirement:R9-10-819.D.2.a-f. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident, emergency, or injury; c. The names of individuals who observed the accident, emergency, or injury; d. The actions taken by the caregiver or assistant caregiver; e. The individuals notified by the caregiver or assistant caregiver; and f. Any action taken to prevent the accident, emergency, or injury from occurring in the future.
The agency cited 2 deficiencies concerning Abuse, neglect and exploitation safeguards, Medication services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Abuse, neglect and exploitation safeguardsR9-10-803.J.2
Cited requirement:J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454;
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.B.3.b
Cited requirement:B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
Correction information is not available in the records reviewed.
The agency cited 1 deficiency concerning Policies and procedures. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Policies and proceduresR9-10-815.F.1
Cited requirement:F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 1. Policies and procedures are established, documented, and implemented that ensure the safety of a resident who may wander;
Correction information is not available in the records reviewed.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does Rock Creek at The Park Memory Care Community offer?
Rock Creek at The Park Memory Care Community offers assisted living. Confirm which services can meet your needs directly with the community.
Can I book a tour here?
A local advisor can help with tour questions and next steps. Tour preferences are requests; appointments need community confirmation. Call the community directly at (623) 214-0100 for appointments. The community must confirm any booking.
What does the review count include?
The total includes ratings with and without written comments. A written summary appears when available. Reviews reflect personal experiences and should be considered alongside a visit and a conversation with the community.
Represent this community?
Claim this profile to propose updates for staff review.
About this listing
Community information is provided for research. Confirm current prices, services and openings with the community. GlenOak connects families with local advisor partners. Claiming a listing does not verify every fact.
GlenOak may receive a fee or a share of a placement fee from a local advisor partner after a completed move-in. There is no charge from GlenOak to browse or submit a request.