Avista Sun City West is an assisted living center in Sun City West, Arizona, at 12820 West Beardsley Road. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living center
Sun City West
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
4.8/ 5
82 ratings · Google Maps
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Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Steve Wall · 5 / 5 ·
It is such a difficult decision to place a parent with dementia in a care facility. When we could no longer provide our mother with the care she needed and deserved, the heart-breaking search began. We quickly discovered all options were not equal when it came to taking care of Mom. Finding great leadership and a loving care team is such a relief! So is working with a competent caring business manager you can trust. It was a huge load off our shoulders when we found Avista Sun City West. We are very happy to be part of the Avista family and continue to be impressed with the level of care, opportunities for Mom, loving staff, and strong leadership dedicated to insuring all residents have a great life. A heart-felt big thanks to the entire Avista team!
Avista Senior Living Sun City West Memory Care has been an incredible place for our loved one, and we are so grateful for the care they provide. The staff truly goes above and beyond every single day—they are patient, compassionate, and treat each resident with dignity and respect. You can tell they genuinely care, not just about the residents’ needs, but about who they are as people.
The activities offered are thoughtful and engaging, giving residents meaningful ways to stay active and connected. From music and games to social events, there is always something happening that brings joy and purpose to their days.
Communication with families has also been excellent, which brings so much peace of mind. Knowing our loved one is safe, supported, and surrounded by such a dedicated team means everything to us. We highly recommend Avista to anyone looking for a caring and supportive memory care community.
I am extremely disappointed with my experience with Avista Sun City West Memory Care. The way my family and I were treated was very unprofessional and upsetting, especially during such an emotional and difficult time.
Before moving my dad in, we were told certain things that gave us confidence in choosing this facility, but after he was there, many of those promises were not followed through with. Changes were made without proper communication or notice, and it felt like our concerns as a family were not being respected or heard.
One of the biggest concerns was the pressure we felt to switch my dad to a hospice company that the facility preferred, even though we already had a hospice provider we trusted and wanted to continue with. During that process, we feel they took advantage of our family’s emotional state and the difficult situation we were facing to push for a decision that aligned with what they wanted rather than what our family believed was best for my dad.
Another concern was our interactions with Melissa and Jackie. We found their behavior to be hostile, aggressive, and lacking the compassion and professionalism that families deserve during such a difficult time. Rather than feeling supported, we often felt intimidated and dismissed when trying to advocate for my dad’s care and express our concerns.
We were also uncomfortable with the approach of keeping my dad heavily medicated. We expected compassion, honesty, communication, and respect for our family’s wishes, but unfortunately that was not our experience.
Families place tremendous trust in memory care facilities when caring for their loved ones. We expected the care, transparency, and respect that was promised when we chose this facility. Instead, our experience left us feeling frustrated, unheard, and disappointed. I hope management takes this feedback seriously and works to improve communication, professionalism, and respect for residents and their families.
I recently toured the cottages at this community. The staff were friendly and the residents were well cared for. One was actually able to move their friendly dog in
as well. It warmed my heart to know that they could bring their dear friend along with them!
I’m incredibly grateful for the compassionate, caring, and knowledgeable team at Avista Sun City West Memory Care. Their dedication to treating residents with dignity, patience, and genuine kindness brings true peace of mind to families. The staff goes above and beyond to create a warm, supportive environment where loved ones feel safe, valued, and well cared for. Special kudos to Kendra and Melissa who exemplify Avista’s core values. Thank you for the meaningful difference you make every day.
The agency cited 2 deficiencies concerning Tuberculosis clearance, Medical Records. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Tuberculosis clearanceR9-10-806.A.8.a-b
Cited requirement:R9-10-806.A.8.a-b. Personnel A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date the individual begins providing services at or on behalf of the assisted living facility, and b. As specified in R9-10-113;
Provider-listed correction date: Aug 27, 2025. A provider’s plan does not establish agency-confirmed correction.
Medical RecordsR9-10-811.B.1-2
Cited requirement:R9-10-811.B.1-2. Medical Records B. If an assisted living facility maintains residents’ medical records electronically, a manager shall ensure that: 1. Safeguards exist to prevent unauthorized access, and 2. The date and time of an entry in a resident’s medical record is recorded by the computer’s internal clock.
The agency cited 1 deficiency. Read the official report for the inspector’s evidence and scope.
Findings and correction information
R9-10-818.E.3
Cited requirement:E. A manager of an assisted living center shall ensure that: 3. A fire inspection is conducted by a local fire department or the State Fire Marshal before licensing and according to the time-frame established by the local fire department or the State Fire Marshal;
Correction information is not available in the records reviewed.
The agency cited 4 deficiencies concerning Staff qualifications and training. Read the official report for the inspector’s evidence and scope.
Findings and correction information
R9-10-803.A.9
Cited requirement:A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
Correction information is not available in the records reviewed.
Staff qualifications and trainingR9-10-806.A.10
Cited requirement:A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
Correction information is not available in the records reviewed.
R9-10-818.D.1
Cited requirement:D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident's emergency contact and primary care provider; and
Correction information is not available in the records reviewed.
R9-10-818.D.2.f
Cited requirement:D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: f. Any action taken to prevent the accident, emergency, or injury from occurring in the future.
Correction information is not available in the records reviewed.
The agency cited 2 deficiencies concerning Staff qualifications and training. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Staff qualifications and trainingR9-10-806.A.10
Cited requirement:A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
Correction information is not available in the records reviewed.
R9-10-818.D.2.f
Cited requirement:D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: f. Any action taken to prevent the accident, emergency, or injury from occurring in the future.
Correction information is not available in the records reviewed.
The agency cited 4 deficiencies concerning Medication services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Medication servicesR9-10-816.B.3.b
Cited requirement:B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.B.3.c
Cited requirement:B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: c. Is documented in the resident's medical record.
Correction information is not available in the records reviewed.
R9-10-818.D.1
Cited requirement:D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident's emergency contact and primary care provider; and
Correction information is not available in the records reviewed.
R9-10-818.D.2.f
Cited requirement:D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: f. Any action taken to prevent the accident, emergency, or injury from occurring in the future.
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does Avista Sun City West offer?
Avista Sun City West offers memory care, assisted living. Confirm which services can meet your needs directly with the community.
Can I book a tour here?
A local advisor can help with tour questions and next steps. Tour preferences are requests; appointments need community confirmation. Call the community directly at (623) 552-2200 for appointments. The community must confirm any booking.
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