The Retreat at Alameda Senior Living is an assisted living center in Phoenix, Arizona, at 1920 West Alameda Road. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living center
Phoenix
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
4.6/ 5
40 ratings · Google Maps
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Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Amy McCauley · 5 / 5 ·
This community is absolutely beautiful and has a modern flair! I placed a client here several months ago and both she and her family could not be happier with her apartment and the care. I highly recommend The Retreat at Alameda and appreciate working with Chloe Nelson/Sales Director who is extremely attentive to my clients needs and does a wonderful job showcasing the community.
I toured The Retreat at Alameda this past Saturday with a family searching for senior living options for their parents. The Executive Director graciously took time out of her weekend to personally host our tour — something I truly appreciate.
Although my clients ultimately chose a different community, I was very impressed by the professionalism and warmth of the entire team. Every staff member we encountered, from various departments, took a moment to greet us with genuine smiles and kindness.
Thank you for such a positive experience! I look forward to referring more families your way and visiting again soon.
— Jonathan Grosvenor, Gentle Hearts Living Solutions
I’ve had the opportunity to work closely with the team at this assisted living community in my role as a hospice liaison, and I can confidently say they provide compassionate, attentive, and resident-centered care. The staff consistently demonstrate professionalism, strong communication, and a genuine commitment to supporting both residents and their families during some of the most important and sensitive times in their lives.
What stands out most is their willingness to collaborate with outside providers to ensure continuity of care. They are responsive, respectful, and truly prioritize the comfort, dignity, and well-being of every individual they serve.
It’s reassuring to partner with a community that shares the same values and dedication to quality care. I appreciate the teamwork and would highly recommend this community to anyone seeking a supportive and caring environment for their loved ones.
I cannot say enough good things about this community. From the moment we toured with Chloe, it felt like home, and that feeling has only continued now that my grandma is officially moved in. The care staff is absolutely wonderful—you can tell they truly care about the residents. It has been such a relief knowing she is in such a warm and supportive environment. Highly recommend!
I am writing to highly recommend The Retreat at Alameda in North Phoenix. It is a beautiful, intimate setting where the staff provide wonderful, compassionate care.
I have personally worked with Chloe in the past; she is exceptionally kind and dedicated to her work. They do a fantastic job, and I encourage you to check out this community.
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THE DETAILS OF EVERYDAY LIFE
Amenities & services
Rooms & living spaces
KitchenettesFor Assisted living
Dining & household services
MealsFor Assisted living
Multiple dining venuesFor Assisted living
HousekeepingFor Assisted living
Laundry serviceFor Assisted living
Community features
GardensFor Assisted living
LibraryFor Assisted living
On-site salonFor Assisted living
TheaterFor Assisted living
Activities & transportation
Organized activitiesFor Assisted living
OutingsFor Assisted living
Scheduled transportationFor Assisted living
Transportation to medical appointmentsFor Assisted living
The agency cited 10 deficiencies concerning Personnel, Residency and Residency Agreements, Service Plans, Medical Records, Directed Care Services, Environmental Standards. Read the official report for the inspector’s evidence and scope.
Findings and correction information
PersonnelR9-10-806.A.10
Cited requirement:R9-10-806.A.10. Personnel A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
Correction information is not available in the records reviewed.
Residency and Residency AgreementsR9-10-807.B.1.a-b
Cited requirement:R9-10-807.B.1.a-b. Residency and Residency Agreements B. A manager shall ensure that before or at the time of acceptance of an individual, the individual submits documentation that is dated within 90 calendar days before the individual is accepted by an assisted living facility and: 1. If an individual is requesting or is expected to receive supervisory care services, personal care services, or directed care services: a. Includes whether the individual requires: i. Continuous medical services, ii. Continuous or intermittent nursing services, or iii. Restraints; and b. Is dated and signed by a: i. Physician, ii. Registered nurse practitioner, iii. Registered nurse, or iv. Physician assistant; and
Correction information is not available in the records reviewed.
Service PlansR9-10-808.A.3.b
Cited requirement:R9-10-808.A.3.b. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: b. The level of service the resident is expected to receive;
Correction information is not available in the records reviewed.
Service PlansR9-10-808.A.5.a
Cited requirement:R9-10-808.A.5.a. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident’s representative;
Correction information is not available in the records reviewed.
Service PlansR9-10-808.A.5.b
Cited requirement:R9-10-808.A.5.b. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 5. When initially developed and when updated, is signed and dated by: b. The manager;
Correction information is not available in the records reviewed.
Service PlansR9-10-808.C.1.a-g
Cited requirement:R9-10-808.C.1.a-g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: a. Provides a resident with the assisted living services in the resident’s service plan; b. Is only assigned to provide the assisted living services the caregiver or assistant caregiver has the documented skills and knowledge to perform; c. Provides assistance with activities of daily living according to the resident’s service plan; d. If applicable, suggests techniques a resident may use to maintain or improve the resident’s independence in performing activities of daily living; e. Provides assistance with, supervises, or directs a resident’s personal hygiene according to the resident’s service plan; f. Encourages a resident to participate in activities planned according to subsection (E); and g. Documents the services provided in the resident’s medical record; and
Correction information is not available in the records reviewed.
Medical RecordsR9-10-811.B.1-2
Cited requirement:R9-10-811.B.1-2. Medical Records B. If an assisted living facility maintains residents’ medical records electronically, a manager shall ensure that: 1. Safeguards exist to prevent unauthorized access, and 2. The date and time of an entry in a resident’s medical record is recorded by the computer’s internal clock.
Correction information is not available in the records reviewed.
Medical RecordsR9-10-811.C.18
Cited requirement:R9-10-811.C.18. Medical Records C. A manager shall ensure that a resident’s medical record contains: Documentation of the resident’s orientation to exits from the assisted living facility required in R9-10-819(B);
Correction information is not available in the records reviewed.
Directed Care ServicesR9-10-815.C.6.a-b
Cited requirement:R9-10-815.C.6.a-b. Directed Care Services C. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes: 6. Documentation: a. Of the resident’s weight, or b. From a medical practitioner stating that weighing the resident is contraindicated;
Correction information is not available in the records reviewed.
Environmental StandardsR9-10-820.A.14.a-c
Cited requirement:R9-10-820.A.14.a-c. Environmental Standards A. A manager shall ensure that: 14. If pets or animals are allowed in the assisted living facility, pets or animals are: a. Controlled to prevent endangering the residents and to maintain sanitation; b. Licensed consistent with local ordinances; and c. For a dog or cat, vaccinated against rabies;
Correction information is not available in the records reviewed.
The agency cited 3 deficiencies concerning Tuberculosis clearance, Memory Care Services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Tuberculosis clearanceR9-10-806.A.8.a-b
Cited requirement:R9-10-806.A.8.a-b. Personnel A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date the individual begins providing services at or on behalf of the assisted living facility, and b. As specified in R9-10-113;
Provider-listed correction date: Jun 3, 2026. A provider’s plan does not establish agency-confirmed correction.
Tuberculosis clearanceR9-10-807.A.1-2
Cited requirement:R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident’s date of occupancy, and 2. As specified in R9-10-113
Provider-listed correction date: May 26, 2026. A provider’s plan does not establish agency-confirmed correction.
Memory Care ServicesR9-10-816.B
Cited requirement:R9-10-816.B. Memory Care Services B. A manager shall ensure that staff obtain a certificate of completion, as specified in R9-10-126, including the minimum eight hours of initial memory care services training within the first 30 days of hire or provide a copy of a certificate of completion, as specified in R9-10-126, obtained within the preceding 12 months from the date of hire. If a staff member or contractor has not worked at an assisted living facility that is licensed to provide directed care services for a period of 12 months, the staff member or contractor must complete the minimum eight hours of initial memory care services training within 30 days after the date of hire, rehire, or returning to work.
The agency cited 5 deficiencies concerning Medication services, Administration, Residency and Residency Agreements. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Medication servicesA.R.S. § 36-420.04.A.1-9
Cited requirement:A.R.S. § 36-420.04.A.1-9. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document that includes all of the following: 1. The reason or reasons the emergency responder was requested on behalf of the resident. 2. Whether the resident receives medication services and, if the resident has provided this information to the assisted living center or assisted living home, a list of all the resident's prescription and over-the-counter medications, their dosages and how frequently they are administered. 3. The name, address and telephone number of the resident's current pharmacy. 4. A list of any known allergies to any medications, additives, preservatives or materials like latex or adhesive. 5. The name and contact information for the resident's primary care physician and power of attorney or authorized representative. 6. Basic information about the resident's physical and mental conditions and basic medical history, such as having diabetes or a pacemaker or expe…
Provider-listed correction date: Oct 10, 2025. A provider’s plan does not establish agency-confirmed correction.
A.R.S. § 36-420.04.D
Cited requirement:A.R.S. § 36-420.04.D. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document D. An assisted living center or assisted living home shall maintain a copy of the document provided to the emergency responder and documentation of the actions required by subsection B of this section for a period of two years after the date of the emergency.
Provider-listed correction date: Oct 10, 2025. A provider’s plan does not establish agency-confirmed correction.
AdministrationR9-10-803.K.1
Cited requirement:R9-10-803.K.1. Administration K. A manager shall provide written notification to the Department of a resident’s: 1. Death, if the resident’s death is required to be reported according to A.R.S. § 11-593, within one working day after the resident’s death;
Provider-listed correction date: Oct 10, 2025. A provider’s plan does not establish agency-confirmed correction.
Residency and Residency AgreementsR9-10-807.D.1-10
Cited requirement:R9-10-807.D.1-10. Residency and Residency Agreements D. Before or at the time of an individual’s acceptance by an assisted living facility, a manager shall ensure that there is a documented residency agreement with the assisted living facility that includes: 1. The individual’s name; 2. Terms of occupancy, including: a. Date of occupancy or expected date of occupancy, b. Resident responsibilities, and c. Responsibilities of the assisted living facility; 3. A list of the services to be provided by the assisted living facility to the resident; 4. A list of the services available from the assisted living facility at an additional fee or charge; 5. For an assisted living home, whether the manager or a caregiver is awake during nighttime hours; 6. The policy for refunding fees, charges, or deposits; 7. The policy and procedure for a resident to terminate residency, including terminating residency because services were not provided to the resident according to the resident’s service plan; 8. The policy and procedure for an assisted living facility to terminate residency; 9. The complaint process; and 10. The manager’s signature and date signed.
Provider-listed correction date: Oct 1, 2025. A provider’s plan does not establish agency-confirmed correction.
Residency and Residency AgreementsR9-10-807.F.1.a-c
Cited requirement:R9-10-807.F.1.a-c. Residency and Residency Agreements F. A manager shall: 1. Before or at the time of an individual’s acceptance by an assisted living facility, provide to the resident or resident’s representative a copy of: a. The residency agreement in subsection (D), b. Resident’s rights, and c. The policy and procedure on health care directives; and
The agency cited 1 deficiency concerning Medical Records. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Medical RecordsR9-10-811.B.1-2
Cited requirement:R9-10-811.B.1-2. Medical Records B. If an assisted living facility maintains residents' medical records electronically, a manager shall ensure that: 1. Safeguards exist to prevent unauthorized access, and 2. The date and time of an entry in a resident's medical record is recorded by the computer's internal clock.
The agency cited 2 deficiencies concerning Staff qualifications and training, Medication services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Staff qualifications and trainingA.R.S. § 36-420.B.2
Cited requirement:36-420. Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition B. Each health care institution: 2. Shall provide appropriate first aid in accordance with its certification training for first aid before the arrival of emergency medical services to a resident who is in distress and to a noninjured resident who has fallen, appears to be uninjured and is unable to reasonably recover independently. The first aid shall be in accordance with the resident's advance directives, if known. Staff who are certified in first aid shall be available at all times.
Correction information is not available in the records reviewed.
Medication servicesA.R.S. § 36-420.04.A.1-9
Cited requirement:36-420.04. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document that includes all of the following: 1. The reason or reasons the emergency responder was requested on behalf of the resident. 2. Whether the resident receives medication services and, if the resident has provided this information to the assisted living center or assisted living home, a list of all the resident's prescription and over-the-counter medications, their dosages and how frequently they are administered. 3. The name, address and telephone number of the resident's current pharmacy. 4. A list of any known allergies to any medications, additives, preservatives or materials like latex or adhesive. 5. The name and contact information for the resident's primary care physician and power of attorney or authorized representative. 6. Basic information about the resident's physical and mental conditions and basic medical history, such as having diabetes or a pacemaker or experiencing freque…
Correction information is not available in the records reviewed.
The agency cited 2 deficiencies concerning Staff qualifications and training, Medication services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Staff qualifications and trainingA.R.S. § 36-420.B.2
Cited requirement:36-420. Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition B. Each health care institution: 2. Shall provide appropriate first aid in accordance with its certification training for first aid before the arrival of emergency medical services to a resident who is in distress and to a noninjured resident who has fallen, appears to be uninjured and is unable to reasonably recover independently. The first aid shall be in accordance with the resident's advance directives, if known. Staff who are certified in first aid shall be available at all times.
Correction information is not available in the records reviewed.
Medication servicesA.R.S. § 36-420.04.A.1-9
Cited requirement:36-420.04. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document that includes all of the following: 1. The reason or reasons the emergency responder was requested on behalf of the resident. 2. Whether the resident receives medication services and, if the resident has provided this information to the assisted living center or assisted living home, a list of all the resident's prescription and over-the-counter medications, their dosages and how frequently they are administered. 3. The name, address and telephone number of the resident's current pharmacy. 4. A list of any known allergies to any medications, additives, preservatives or materials like latex or adhesive. 5. The name and contact information for the resident's primary care physician and power of attorney or authorized representative. 6. Basic information about the resident's physical and mental conditions and basic medical history, such as having diabetes or a pacemaker or experiencing freque…
Correction information is not available in the records reviewed.
The agency cited 3 deficiencies concerning Medication services, Staff qualifications and training. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Medication servicesA.R.S. § 36-420.04.A.1-9
Cited requirement:36-420.04. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document that includes all of the following: 1. The reason or reasons the emergency responder was requested on behalf of the resident. 2. Whether the resident receives medication services and, if the resident has provided this information to the assisted living center or assisted living home, a list of all the resident's prescription and over-the-counter medications, their dosages and how frequently they are administered. 3. The name, address and telephone number of the resident's current pharmacy. 4. A list of any known allergies to any medications, additives, preservatives or materials like latex or adhesive. 5. The name and contact information for the resident's primary care physician and power of attorney or authorized representative. 6. Basic information about the resident's physical and mental conditions and basic medical history, such as having diabetes or a pacemaker or experiencing freque…
Correction information is not available in the records reviewed.
Staff qualifications and trainingR9-10-806.A.4.a-b
Cited requirement:A. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
Correction information is not available in the records reviewed.
R9-10-819.A.1.b
Cited requirement:A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
Correction information is not available in the records reviewed.
The agency cited 2 deficiencies. Read the official report for the inspector’s evidence and scope.
Findings and correction information
R9-10-818.A.2
Cited requirement:A. A manager shall ensure that: 2. The disaster plan required in subsection (A)(1) is reviewed at least once every 12 months;
Correction information is not available in the records reviewed.
R9-10-818.E.3
Cited requirement:E. A manager of an assisted living center shall ensure that: 3. A fire inspection is conducted by a local fire department or the State Fire Marshal before licensing and according to the time-frame established by the local fire department or the State Fire Marshal;
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does The Retreat at Alameda Senior Living offer?
The Retreat at Alameda Senior Living offers assisted living, memory care. Confirm which services can meet your needs directly with the community.
Can I book a tour here?
A local advisor can help with tour questions and next steps. Tour preferences are requests; appointments need community confirmation. Call the community directly at (714) 728-6040 for appointments. The community must confirm any booking.
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