Encanto Palms Assisted Living is an assisted living center in Phoenix, Arizona, at 3901 West Encanto Boulevard. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living center
Phoenix
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
3.7/ 5
14 ratings · Google Maps
Checked
Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Dr. Charles Villafranca, PhD, DHA, DNM · 5 / 5 ·
Excellent place that believes in caring from the heart. Our residents are are family and we are humbled to have the opportunity to care for them. Staff are friendly, compassionate, and extremely knowledgeable. Encanto Palms offers behavioral health services, private counseling, group therapy and much more. Stop by and visit and see the warm of love that leads each of us daily. Our recent Arizona Department of Health survey was deficiency free and our Medicaid inspection was 100% compliant. Our passion shines through with each resident and their quality of care. Excellent team of dedicated professionals.
This place takes good care of my mother, shes a Huntington patient there and can be extremely difficult to care for, the director Charles has personally helped my father out wuth every aspect of the aftercare. My mother has said that shes happy there and the food is good she has no complaints and i couldnt ask for anything more. Thanks to all the caregivers there who help take care of her.
Horrible place. My great grandmother was treated horribly while she was a resident. Even the EMT's made an official complaint against this place for the conditions they found my grandmother in when they went to provide her care and take her to the ER. Then the docs at the ER made complaints against this facility as well!
Brenda Williams live there for many years .....she passed 12/2/2024 ...when I go on Facebook you're page comes though mine I see her picture with a cake I think it's from 11 years ago does anyone update page ...makes me sad:(
Ask GlenOak about care options, total costs and current openings at Encanto Palms Assisted Living.
Community at a glance
Care options
Assisted living and Memory care
Location
3901 West Encanto Boulevard, Phoenix
County
Maricopa
OFFICIAL ARIZONA RECORDS
Safety, licensing & inspections
Arizona Department of Health Services records help explain licensing, inspection findings and enforcement history.
License details
License number
AL12479C
Recorded license status
Active
Licensed category
Assisted Living Center
Licensed maximum
97 residents
Licensee
ENCANTO PALMS HEALTHCARE, LLC
Current term began
Apr 13, 2026
Recorded expiration
Apr 12, 2027
Originally licensed
Apr 12, 2023
Licensed services: Behavioral health services other than behavioral care; Directed care services (licensed maximum 97); Personal care services; Supervisory care services.
Capacity is the licensed maximum, not available rooms. Status and dates reflect the records checked on Sep 27, 2026.
The agency cited 1 deficiency concerning Administration. Read the official report for the inspector’s evidence and scope.
Findings and correction information
AdministrationR9-10-803.K.3
Cited requirement:R9-10-803.K.3. Administration K. A manager shall provide written notification to the Department of a resident’s: Elopement, within 24 hours of the elopement being discovered.
Correction information is not available in the records reviewed.
The agency cited 5 deficiencies concerning Service Plans, Medical Records, Personal Care Services, Hazardous-material storage. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Service PlansR9-10-808.A.3.c
Cited requirement:R9-10-808.A.3.c. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: c The amount, type, and frequency of assisted living services and ancillary services being provided to the resident, including medication administration or assistance in the self-administration of medication;
Provider-listed correction date: Oct 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.C.1.g
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; and
Provider-listed correction date: Oct 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Medical RecordsR9-10-811.A.2.a-c
Cited requirement:R9-10-811.A.2.a-c. Medical Records A. A manager shall ensure that: 2. An entry in a resident’s medical record is: a. Only recorded by an individual authorized by policies and procedures to make the entry; b. Dated, legible, and authenticated; and c. Not changed to make the initial entry illegible;
Provider-listed correction date: Aug 13, 2026. A provider’s plan does not establish agency-confirmed correction.
Personal Care ServicesR9-10-814.C
Cited requirement:R9-10-814.C. Personal Care Services C. A manager of an assisted living facility authorized to provide personal care services may accept or retain a resident who has a stage 3 or stage 4 pressure sore, as determined by a registered nurse or medical practitioner, if the requirements in subsection (B)(2) are met.
Provider-listed correction date: Aug 13, 2026. A provider’s plan does not establish agency-confirmed correction.
Hazardous-material storageR9-10-820.A.11
Cited requirement:R9-10-820.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does Encanto Palms Assisted Living offer?
Encanto Palms Assisted Living offers assisted living, memory care. Confirm which services can meet your needs directly with the community.
Can I book a tour here?
A local advisor can help with tour questions and next steps. Tour preferences are requests; appointments need community confirmation. Call the community directly at (602) 352-0000 for appointments. The community must confirm any booking.
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