BridgeWater Assisted Living - Deer Valley is an assisted living center in Phoenix, Arizona, at 2641 West Union Hills Drive. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living center
Phoenix
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
3.1/ 5
37 ratings · Google Maps
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Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Tara Raquet · 5 / 5 ·
I have never before or since I left my home had a place in such love and prosperity. I fell in love and welcome and Safe. I would do anything to go back to this place. It was the only place I Everything I need in one place in a team that would listen to me or needed. All my needs were met And if ever I had a problem, they listen and help me solve it. I recommend this place to anybody if you’re lucky enough to get in on time it’s so forever when that you should never wanna leave.
From the moment my grandma in law arrived, the experience has been nothing but positive. The Executive Director took the time to be helpful and informative, and the nursing staff showed true compassion and professionalism. The facility is well run, welcoming, and clearly focused on resident care. We are very thankful for everything they’ve done
BridgeWater Assisted Living at Deer Valley has been such a blessing for our family. From the moment my loved one moved in, the entire team made us feel welcome, supported, and at ease. You can tell right away that the staff truly care, not just about doing their jobs, but about the people who live there.
The caregivers are kind, patient, and attentive. They take the time to really get to know each resident and treat them like family. Every time I visit, I’m greeted with smiles and genuine warmth. The community itself is beautiful, clean, and full of life, it doesn’t feel clinical; it feels like home.
Knowing my loved one is safe, cared for, and surrounded by people who treat them with dignity and love means everything. I’m so grateful for the compassion and dedication of everyone at BridgeWater Deer Valley. They’ve made such a difference in our lives.
I would like to say Sergio the maintenance guy harassing elderly people staff there all aware and has not been addressed I know personally from clients I would not recommend this place the reason some clients don't leave it's affordable but people like that should not be working there with vulnerable old people
I absolutely love this Bridgewater! Everyone is so friendly and welcoming! Sandra the activities director is great. Her assistants are very helpful and inviting. The activities room is huge and they encourage the residents to join activities with such love and compassion you can tell that they care a lot. I really enjoyed seeing the way this place treats their residents and the effort they put in everyday for them.
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THE DETAILS OF EVERYDAY LIFE
Amenities & services
Dining & household services
Mealsunspecified frequency; care-category assumption, not an observed fact
Housekeepingunspecified frequency; care-category assumption, not an observed fact
Laundry serviceunspecified frequency; care-category assumption, not an observed fact
Activities & transportation
Organized activitiesunspecified frequency; care-category assumption, not an observed fact
The agency cited 2 deficiencies concerning Service Plans, Medication Services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Service PlansR9-10-808.A.3.c
Cited requirement:R9-10-808.A.3.c. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: c The amount, type, and frequency of assisted living services and ancillary services being provided to the resident, including medication administration or assistance in the self-administration of medication;
Provider-listed correction date: May 15, 2026. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-817.B.3.a-c
Cited requirement:R9-10-817.B.3.a-c. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: a. Is administered by an individual under the direction of a medical practitioner, b. Is administered in compliance with a medication order, and c. Is documented in the resident’s medical record.
The agency cited 1 deficiency concerning Administration. Read the official report for the inspector’s evidence and scope.
Findings and correction information
AdministrationR9-10-803.J.1-6
Cited requirement:R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46- 454, to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility’s manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident’s physical, …
The agency cited 3 deficiencies concerning Tuberculosis clearance, Administration, Personnel. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Tuberculosis clearanceR9-10-113.A.1-2
Cited requirement:R9-10-113.A.1-2. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implements tuberculosis infection control activities that: 1. Are consistent with recommendations in Tuberculosis Screening, Testing, and Treatment of U.S. Health Care Personnel: Recommendations from the National Tuberculosis Controllers Association and CDC, 2019, published by the U.S. Department of Health and Human Services, Atlanta, GA 30333, available at https://www.cdc.gov/mmwr/volumes/68/wr/mm6819a3.htm, incorporated by reference, on file with the Department, and including no future editions or amendments; and 2. Include: a. For each individual who is employed by the health care institution, provides volunteer services for the health care institution, or is admitted to the health care institution and who is subject to the requirements of this Section, screening, on or before the date specified in the applicable Article of this Chapter, that consists of: i. Assessing risks of prior exp…
Provider-listed correction date: Jan 30, 2026. A provider’s plan does not establish agency-confirmed correction.
PersonnelR9-10-806.A.4.a-b
Cited requirement:R9-10-806.A.4.a-b. Personnel A. A manager shall ensure that: A caregiver’s or assistant caregiver’s skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
The agency cited 1 deficiency concerning Medication services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Medication servicesA.R.S. § 36-420.04.A.1-9
Cited requirement:A.R.S. § 36-420.04.A.1-9. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document that includes all of the following: 1. The reason or reasons the emergency responder was requested on behalf of the resident. 2. Whether the resident receives medication services and, if the resident has provided this information to the assisted living center or assisted living home, a list of all the resident's prescription and over-the-counter medications, their dosages and how frequently they are administered. 3. The name, address and telephone number of the resident's current pharmacy. 4. A list of any known allergies to any medications, additives, preservatives or materials like latex or adhesive. 5. The name and contact information for the resident's primary care physician and power of attorney or authorized representative. 6. Basic information about the resident's physical and mental conditions and basic medical history, such as having diabetes or a pacemaker or expe…
Provider-listed correction date: Mar 6, 2026. A provider’s plan does not establish agency-confirmed correction.
Resident RightsR9-10-810.B.2.a-k
Cited requirement:R9-10-810.B.2.a-k. Resident Rights B. A manager shall ensure that: 2. A resident is not subjected to: a. Abuse; b. Neglect; c. Exploitation; d. Coercion; e. Manipulation; f. Sexual abuse; g. Sexual assault; h. Seclusion; i. Restraint; j. Retaliation for submitting a complaint to the Department or another entity; or k. Misappropriation of personal and private property by the assisted living facility’s manager, caregivers, assistant caregivers, employees, or volunteers; and
The agency cited 9 deficiencies concerning Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition, Service Plans, Personal Care Services, Medication Services, Emergency and Safety Standards, Environmental Standards. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definitionA.R.S. § 36-420.B.2
Cited requirement:A.R.S. § 36-420.B.2. Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition B. Each health care institution: 2. Shall provide appropriate first aid in accordance with its certification training for first aid before the arrival of emergency medical services to a resident who is in distress and to a noninjured resident who has fallen, appears to be uninjured and is unable to reasonably recover independently. The first aid shall be in accordance with the resident's advance directives, if known. Staff who are certified in first aid shall be available at all times.
Provider-listed correction date: Jun 30, 2025. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.A.3.a
Cited requirement:R9-10-808.A.3.a. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: a. A description of the resident's medical or health problems, including physical, behavioral, cognitive, or functional conditions or impairments;
Provider-listed correction date: Jun 10, 2025. A provider’s plan does not establish agency-confirmed correction.
Personal Care ServicesR9-10-814.E
Cited requirement:R9-10-814.E. Personal Care Services E. A manager shall ensure that a bell, intercom, or other mechanical means to alert employees to a resident's needs or emergencies is available and accessible in a bedroom or residential unit being used by a resident receiving personal care services.
Provider-listed correction date: Jun 10, 2025. A provider’s plan does not establish agency-confirmed correction.
Personal Care ServicesR9-10-814.F.1
Cited requirement:R9-10-814.F.1. Personal Care Services F. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving personal care services includes: 1. Skin maintenance to prevent and treat bruises, injuries, pressure sores, and infections;
Provider-listed correction date: Jun 10, 2025. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-816.A.1.a-f
Cited requirement:R9-10-816.A.1.a-f. Medication Services A. A manager shall ensure that: 1. Policies and procedures for medication services include: a. Procedures for preventing, responding to, and reporting a medication error; b. Procedures for responding to and reporting an unexpected reaction to a medication; c. Procedures to ensure that a resident's medication regimen and method of administration is reviewed by a medical practitioner to ensure the medication regimen meets the resident's needs; d. Procedures for: i. Documenting, as applicable, medication administration and assistance in the self-administration of medication; and ii. Monitoring a resident who self-administers medication; e. Procedures for assisting a resident in procuring medication; and f. If applicable, procedures for providing medication administration or assistance in the self-administration of medication off the premises; and
Provider-listed correction date: Jun 15, 2025. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-816.B.3.b
Cited requirement:R9-10-816.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
Provider-listed correction date: Jun 10, 2025. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-816.F.1
Cited requirement:R9-10-816.F.1. Medication Services F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
Provider-listed correction date: Jun 15, 2025. A provider’s plan does not establish agency-confirmed correction.
Emergency and Safety StandardsR9-10-818.D.2.a-f
Cited requirement:R9-10-818.D.2.a-f. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident, emergency, or injury; c. The names of individuals who observed the accident, emergency, or injury; d. The actions taken by the caregiver or assistant caregiver; e. The individuals notified by the caregiver or assistant caregiver; and f. Any action taken to prevent the accident, emergency, or injury from occurring in the future.
Provider-listed correction date: Jun 15, 2025. A provider’s plan does not establish agency-confirmed correction.
Environmental StandardsR9-10-819.A.1.a
Cited requirement:R9-10-819.A.1.a. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: a. Cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection; and
The agency cited 7 deficiencies concerning Tuberculosis clearance, Medication services, Hazardous-material storage. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Tuberculosis clearanceR9-10-806.A.8.a-b
Cited requirement:A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date the individual begins providing services at or on behalf of the assisted living facility, and b. As specified in R9-10-113;
Correction information is not available in the records reviewed.
R9-10-807.H.1-5
Cited requirement:H. A manager shall ensure that the written notice of termination of residency in subsection (G) includes: 1. The date of notice; 2. The reason for termination; 3. The policy for refunding fees, charges, or deposits; 4. The deposition of a resident's fees, charges, and deposits; and 5. Contact information for the State Long-Term Care Ombudsman.
Correction information is not available in the records reviewed.
Tuberculosis clearanceR9-10-807.I.1-2
Cited requirement:I. A manager shall provide the following to a resident when the manager provides the written notice of termination of residency in subsection (G): 1. A copy of the resident's current service plan, and 2. Documentation of the resident's freedom from infectious tuberculosis.
Correction information is not available in the records reviewed.
R9-10-815.B.1
Cited requirement:B. A manager of an assisted living facility authorized to provide directed care services shall not accept or retain a resident who, except as provided in R9-10-814(B)(2): 1. Is confined to a bed or chair because of an inability to ambulate even with assistance; or
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.F.1
Cited requirement:F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
Correction information is not available in the records reviewed.
Hazardous-material storageR9-10-819.A.11
Cited requirement:A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
Correction information is not available in the records reviewed.
Tuberculosis clearanceR9-10-113.A.2.c
Cited requirement:R9-10-113. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implements tuberculosis infection control activities that: 2. Include: c. Annually providing training and education related to recognizing the signs and symptoms of tuberculosis to individuals employed by or providing volunteer services for the health care institution;
Correction information is not available in the records reviewed.
The agency cited 12 deficiencies concerning Fall-prevention training, Medication services, R9-10-120. Opioid Prescribing and Treatment. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Fall-prevention trainingA.R.S. § 36-420.01.A
Cited requirement:36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and continued competency training in fall prevention and fall recovery. A health care institution may use information and training materials from the department's Arizona falls prevention coalition in developing the training program.
Correction information is not available in the records reviewed.
R9-10-807.G.2.b
Cited requirement:G. A manager may terminate residency of a resident as follows: 2. With a 14-calendar-day written notice of termination of residency: b. Under any of the conditions in subsection (C); or
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.A.1.e
Cited requirement:A. A manager shall ensure that: 1. Policies and procedures for medication services include: e. Procedures for assisting a resident in procuring medication; and
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.B.1
Cited requirement:B. If an assisted living facility provides medication administration, a manager shall ensure that: 1. Medication is stored by the assisted living facility;
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.B.3.b
Cited requirement:B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
Correction information is not available in the records reviewed.
R9-10-817.C.2
Cited requirement:C. A manager shall ensure that food is obtained, prepared, served, and stored as follows: 2. Food is protected from potential contamination;
Correction information is not available in the records reviewed.
R9-10-818.A.4
Cited requirement:A. A manager shall ensure that: 4. A disaster drill for employees is conducted on each shift at least once every three months and documented;
Correction information is not available in the records reviewed.
R9-10-818.D.2.f
Cited requirement:D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: f. Any action taken to prevent the accident, emergency, or injury from occurring in the future.
Correction information is not available in the records reviewed.
R9-10-819.A.3.a
Cited requirement:A. A manager shall ensure that: 3. Garbage and refuse are: a. Stored in covered containers lined with plastic bags, and
Correction information is not available in the records reviewed.
R9-10-819.A.14.b
Cited requirement:A. A manager shall ensure that: 14. If pets or animals are allowed in the assisted living facility, pets or animals are: b. Licensed consistent with local ordinances; and
Correction information is not available in the records reviewed.
R9-10-819.A.14.c
Cited requirement:A. A manager shall ensure that: 14. If pets or animals are allowed in the assisted living facility, pets or animals are: c. For a dog or cat, vaccinated against rabies;
Correction information is not available in the records reviewed.
R9-10-120. Opioid Prescribing and TreatmentR9-10-120.F.4.c.i-ii
Cited requirement:R9-10-120. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid may be prescribed or ordered as part of treatment, a medical director, a manager as defined in R9-10-801, or a provider, as applicable to the health care institution, shall: 4. Except as provided in subsection (H), ensure that an individual authorized by policies and procedures to administer an opioid in treating a patient or to provide assistance in the self-administration of medication for a prescribed opioid: c. Documents in the patient's medical record: i. An identification of the patient's need for the opioid before the opioid was administered or assistance in the self-administration of medication for a prescribed opioid was provided, and ii. The effect of the opioid administered or for which assistance in the self-administration of medication for a prescribed opioid was provided.
Correction information is not available in the records reviewed.
The agency cited 2 deficiencies concerning Staff qualifications and training. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Staff qualifications and trainingA.R.S. § 36-420.B.2
Cited requirement:36-420. Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition B. Each health care institution: 2. Shall provide appropriate first aid in accordance with its certification training for first aid before the arrival of emergency medical services to a resident who is in distress and to a noninjured resident who has fallen, appears to be uninjured and is unable to reasonably recover independently. The first aid shall be in accordance with the resident's advance directives, if known. Staff who are certified in first aid shall be available at all times.
Correction information is not available in the records reviewed.
R9-10-806.A.5.b
Cited requirement:A. A manager shall ensure that: 5. An assisted living facility has a manager, caregivers, and assistant caregivers with the qualifications, experience, skills, and knowledge necessary to: b. Meet the needs of a resident; and
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does BridgeWater Assisted Living - Deer Valley offer?
BridgeWater Assisted Living - Deer Valley offers assisted living, memory care. Confirm which services can meet your needs directly with the community.
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