Cottages At Peoria is an assisted living center in Peoria, Arizona, at 9045 West Athens Street. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living center
Peoria
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
4.1/ 5
52 ratings · Google Maps
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Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Kayler Russell · 2 / 5 ·
The staff seem nice at this place and it is very clean. I really did not like the director Erin. She was very a rude person, from our first meeting she was heartless and treated me like I had done something wrong. My family is going through a lot and Erins behavior just made it harder. Everyone else was wonderful and kind. Erin made the experience harder than it needed to be. Wasn’t helpful or kind.
Edited after their response:
Right I definitely agree it’s not possible to get along with everyone but as someone with customer service experience Erin did not exercise her ability to show her customer service. There was no reason for her to treat customers the way she did. I don’t need her to like me but I do expect her to have some respect and act accordingly in being respectful. Her rude behavior was not called for and she needs to keep her negativity at the door when dealing with customers. I shouldn’t have to experience her bad mood just because not everyone can get along.
We had a tour of the Cottages 2 days after Christmas. Alexandria, our tour guide, greeted us promptly at our tour time. She was knowledgeable and spent a long time answering all of our questions. The campus looked beautiful with all the fall colors. We toured 2 of the cottages and saw residents engaged in activities at both. All of the staff greeted us as we walked through. One of the residents allowed us to tour her room as the Cottages are currently fully booked. The room we visited was a private, not shared room. Although small, it was a nice room with a view of the courtyard. The campus is fully enclosed with fencing with secure / locked gates. The residents and staff all looked happy.
I’ve been very concerned about the environment at Pacifica Senior Living due to the behavior of the management, particularly the manager working on 1/6/25. I’ve witnessed rudeness and disrespect toward employees, which creates a tense and unwelcoming atmosphere. This is not the kind of environment I want for my grandmother, as it raises concerns about the quality of care and overall morale. I’m now considering moving her to a facility where staff are treated with respect, fostering a more positive and caring community for residents. I hope these issues are addressed promptly to improve the experience for everyone.
We are extremely grateful with how well the staff at the Cottages take care of my mother. They communicate very well with any concerns and the experience has been very helpful for everyone. I highly recommend.
Such a wonderful setting for our loved one to make her new home. Everything looks so homey & clean. Excited to start this new relationship with The Cottages. 😊
The agency cited 2 deficiencies concerning Prohibited acts; required acts, Hazardous-material storage. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Prohibited acts; required actsA.R.S. § 36-407.A
Cited requirement:A.R.S. § 36-407.A. Prohibited acts; required acts A. A person shall not establish, conduct or maintain in this state a health care institution or any class or subclass of health care institution unless that person holds a current and valid license issued by the department specifying the class or subclass of health care institution the person is establishing, conducting or maintaining. The license is valid only for the establishment, operation and maintenance of the class or subclass of health care institution, the type of services and, except for emergency admissions as prescribed by the director by rule, the licensed capacity specified by the license.
Provider-listed correction date: Jan 1, 2026. A provider’s plan does not establish agency-confirmed correction.
Hazardous-material storageR9-10-820.A.11
Cited requirement:R9-10-820.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
The agency cited 1 deficiency concerning Staff qualifications and training. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Staff qualifications and trainingR9-10-806.C.1.c.vii
Cited requirement:C. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: vii. Cardiopulmonary resuscitation training, if required for the individual in this Article or policies and procedures;
Correction information is not available in the records reviewed.
The agency cited 4 deficiencies concerning Hazardous-material storage. Read the official report for the inspector’s evidence and scope.
Findings and correction information
R9-10-806.C.1.c.ix
Cited requirement:C. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: ix. Documentation of compliance with the requirements in A.R.S. § 36-411(A) and (C);
Correction information is not available in the records reviewed.
R9-10-807.C.1.a
Cited requirement:C. A manager shall not accept or retain an individual if: 1. The individual requires continuous: a. Medical services;
Correction information is not available in the records reviewed.
R9-10-807.C.1.b
Cited requirement:C. A manager shall not accept or retain an individual if: 1. The individual requires continuous: b. Nursing services, unless the assisted living facility complies with A.R.S. § 36-401(C); or
Correction information is not available in the records reviewed.
Hazardous-material storageR9-10-819.A.11
Cited requirement:A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
Cottages At Peoria offers assisted living. Confirm which services can meet your needs directly with the community.
Can I book a tour here?
A local advisor can help with tour questions and next steps. Tour preferences are requests; appointments need community confirmation. Call the community directly at (623) 876-8300 for appointments. The community must confirm any booking.
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