Pegasus Landing of Mesa is an assisted living center in Mesa, Arizona, at 7231 East Broadway Road. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living center
Mesa
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
4.0/ 5
47 ratings · Google Maps
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Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
AZ Drone Photos · 1 / 5 ·
Our experience has not been the best! We were charmed when placing our loved one so much so that I missed so many red flags. The management is a joke— poorly run is an understatement. The food is blah- same thing every single day. The cleaners are mediocre at best and do the bare minimum. My mom has asked to have her bedding washed and they avoid washing anything not put in a basket for them. If you come after 5 be prepared to stand in the heat for 15+ mins for someone to let you in!!! They are greatly understaffed! I’d look elsewhere. This is not some place i want my loved one to be cared for!
Where to begin? There are so many things. This place is always understaffed, especially at night. The food is horrible; there's no specific diet for people with diabetes. The director is a tyrant; she never greets anyone, only when she's giving a tour, of course, trying to convince people that the place is well-run, but it's quite the opposite. Whenever an employee tries to talk to her, she will walk away without saying anything. The maintenance man is in a relationship with one of his coworkers, and I wonder if that's professional. He never does anything; he's always behind his desk listening to music on YouTube. The activities are never anything special; they always play the same board games. Oh, and by the way, there's no nurse; someone from the corporate office is filling in. And I could go on and on about this place. If you truly care about your family members, don't bring them here. This place is a joke, and all they care about is making money, regardless of their residents or employees. It is the reason a lot of employees left or are planning on leaving.
Unlike the most recent review, my experience for my mom's care was not as positive.
Over 2-years, it's been a revolving door of interim directors or corporate staff filling in. I visited every 3 months and always met with them to share my thoughts & concerns. I could not get a meeting with the current director.
Initially, mom needed low level of care which included Stand-by for showers. However, never once when I visited or any family visited did anyone come for her shower time. When I asked, I was told my mom would send them away. OK. I get that. But she was never clean when I visited and she had several (at least 4 in 2 years) UTIs that sent her to the ER.
Earlier this year it was decided her care level would need be increased from Level 2 to Level 4. This should include showering assistance (not stand-by) and distribution of her 2 prescriptions and we paid and additional $1900 to what were were already paying. Yet I still NEVER saw anyone come to help with bathing or dressing. Her hygiene was unacceptable.
Now to housekeeping...her apartment was also dirty every time I visited. After getting mom clean, I'd clean her room. Dishes were always piled high in her sink. It smelled. The floor was dirty needing both sweeping and mopping. Her refrigerator was full of rotting leftovers she'd bring back from the dining room. Once, when her mental state was not good (and shortly after was diagnosed with another UTI), I found over 20 cups and glasses from the dining room in her apartment (in her cupboards, sink, drain, side table, and bathroom). When I returned them to the kitchen, they were shocked. I was too. Why wouldn't housekeeping take them back?
Oh, and the roaches. First a dead one. Hmmm. Concerning. Then next visit a couple of live ones. Maintenance came out to spray immediately once I reported it. Upon move out, under the mat in her shower, a bunch of little baby roaches scurried out of the light and I scurried out of the room!
Lastly, when I decided it was time to move her closer to me and gave the 30-day notice at Broadway Mesa Village, it was very hard to get any answers as to how to get her medicine before we left. I also needed assistance getting my mom on a call with a nurse in the state where she was moving for an assessment. Seems like it would be a pretty standard request from one assisted living facility to another, but I was told by the director (through the new person working in the business office, yeah she didn't take the call from me) that no one could take the time to help my mom access a video phone call for 10 minutes. She lived in an assisted living facility with very little, almost no assistance.
Luckily for me, there were 2 people that have worked there the entire length of my mom's residency that definitely made both of our lives better! One helped my mom with that needed video assessment on her own time and the other mailed my mom's meds that weren't available to me on her move out date! Angels!
There are definitely amazing people there and I give them a lot of credit dealing with my mom and helping me from afar and I'm forever grateful to them. But the ownership and management and how this facility is run day-to-day is very concerning. If you plan to move a loved one here, you need to be a strong advocate for them, monitor their care, and visit often!
Thank you for your time if you've gotten to the end of this long post.
Wait, let me add a quick note about the food. It always tasted good and my mom and other residents really liked it. I felt portions were way too big for these tiny people and I witnessed a lot of waste. I did find it odd when items like corn on the cob or a beef rib were served. Those are very difficult items to eat. Even a slice of ham or turkey is hard to cut if you only have use of one hand or are just frail. Seems like the chef and servers would know that food should be served bite sized. Other than that the serving staff was always pleasant and knew the residents by name along with their favorite beverages.
And that's all. It's enough!
Update 2-6-26. Visited mom in memory care unit today. Mom was clean and well kept. Room. Was neat and orderly. All staff friendly and helpful. Zero concerns about care they provide.
Update 8-5-25. Mom has been moved to the memory care unit number of months ago. Visited today. My mom mas well take. Care of. Facilities were very clean. Staff way awesome with mom. No concerns. Director of Nursing is the best!!
I toured multiple independent and skilled nursing homes before I picked Broadway Mesa Village. In the last 8 months only have had one concern. After a couple weeks it was addressed. The time delay was a result in communication issues. Employee I called no longer worked for them. Today I dealt with a corporate leader covering and issues were immediately corrected. My mom loves the staff. Food is excellent. Every staff member is friendly and helpful. Cost is in line with other facilities. I am an Rn and am very critical of my care for my mother. Todd
Pegasus is the place to bring your loved one if you are looking for a facility that feels like a home. We moved mom from CA to be closer to us since my husband is her POA and she needs a high level of care. She is in early onset dementia and she is physically unable to care for her basic needs anymore. Pegasus has been everything we dreamed of for mom, she had her kidney removed this past June and cleanliness is very important to keep her healthy. Pegasus staff has gone above and beyond as we adjust her care plan and get acclimated. Mom moved in 1 month ago, we visit her very regularly she is clean, hair is always brushed beautifully, her apartment is clean, her laundry is being kept up beautifully as she is struggling with incontinence at night and has a high need for laundry to be done very often. The care team have loved on her and made her feel safe and cared for which is the top priority for us. The medical care she is getting by a company that comes into the facility is impressive we have already had xrays, labs, medication adjustments, a mobile dentist that will be coming to keep mom in the best health possible. There are endless activities for the residents to do daily that are fun and keep the residents busy and social. Mom has already had her hair done and a pedicure in the on site Salon. The food is very good, mom has gained 10 lbs of needed weight in the last month and is enjoying her meals. We highly recommend this facility! During one of the hardest things we have had to deal with Pegasus is making this transition a positive one. Thank you Pegasus!
The available records do not establish a complete history for this license.
The source also lists 1 entry without a license identifier. Those entries are not included in this license’s history; use the official facility record to review them.
Complaint
No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
The agency cited 3 deficiencies concerning Tuberculosis clearance, Directed Care Services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Tuberculosis clearanceR9-10-806.A.8.a-b
Cited requirement:R9-10-806.A.8.a-b. Personnel A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date the individual begins providing services at or on behalf of the assisted living facility, and b. As specified in R9-10-113;
Correction information is not available in the records reviewed.
Directed Care ServicesR9-10-815.B.1
Cited requirement:R9-10-815.B.1. Directed Care Services B. A manager of an assisted living facility authorized to provide directed care services shall not accept or retain a resident who, except as provided in R9-10-814(B)(2): 1. Is confined to a bed or chair because of an inability to ambulate even with assistance; or
Correction information is not available in the records reviewed.
Directed Care ServicesR9-10-815.F.2.a-c
Cited requirement:R9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 1. Policies and procedures are established, documented, and implemented that ensure the safety of a resident who may wander; 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the following: a. Provides access to an outside area that: i. Allows the resident to be at least 30 feet away from the facility that is secure, and ii. Monitors or alerts employees of the egress of a resident from the facility; b. Provides access to an outside area: i. From which a resident may exit to a location at least 30 feet away from the facility that is secure, and ii. Monitors or alerts employees of the egress of a resident from the facility; or c. Uses a mechanism that meets the Special Egress-Control Devices provisions in the International Building Code incorporated by reference in R9-10-104.01; and
Correction information is not available in the records reviewed.
The agency cited 2 deficiencies concerning Service Plans, Resident Rights. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Service PlansR9-10-808.C.1.g
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; and
The agency cited 1 deficiency concerning Personal Care Services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Personal Care ServicesR9-10-814.F.1-4
Cited requirement:R9-10-814.F.1-4. Personal Care Services F. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving personal care services includes: 1. Skin maintenance to prevent and treat bruises, injuries, pressure sores, and infections; 2. Offering sufficient fluids to maintain hydration; 3. Incontinence care that ensures that a resident maintains the highest practicable level of independence when toileting; and 4. If applicable, the determination in subsection (B)(2)(b)(iii).
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does Pegasus Landing of Mesa offer?
Pegasus Landing of Mesa offers assisted living. Confirm which services can meet your needs directly with the community.
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