Brookdale Baywood is an assisted living center in Mesa, Arizona, at 310 South 63rd Street. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living center
Mesa
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Community reviews
3.5/ 5
52 ratings · Google Maps
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Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Tracy Lloyd · 5 / 5 ·
The chef, staff and entertainment are wonderful during family events! The only issue that I experienced was that there was not enough room in the dining space to accommodate the residents, family and friends. Tables had to be set up in the hallway preventing access to the entertainment and made it very difficult for people to navigate especially with walkers or wheelchairs. The last event i attended, my family and I had to sit in the hallway and we felt disconnected from the fun. I would hate for this to prevent anyone from feeling welcome to come because it's such a great time for us all to connect. I'd love to see an expansion if possible!
Went to visit my dad when these two rude cook hope and Arianna when I went to ask about their dining hours was giving an attitude like I was interrupting their conversation, who ever is in charge needs to do better at keeping these people in charge, might have to move my dad somewhere else gods knows what they do when I'm not there
Our father has been a member of the Brookdale Baywood community for 4years. He has made many friends, enjoys their many activities, and wonderful food. Brookdale’s professional, competent and caring staff are stellar. We have to rely heavily on them since we live in another state. Brookdale cares for our father as if he were family. We trust Brookdale.
We just had Motheres Day dinner with our mom at Brookdale. The food was delicious and everyone there is so kind to our mom. Chef Bob went out of his way to make us feel welcome. We look forward tto more gatherings like this. Thank you for taking such good care of our mom. And, for making us feel so welcome.
Had the pleasure of meeting and transporting patients with Romeo. Good conversation and he really cares about the people that he accompanies to their appointments. Great guy. He is a keeper!!
The agency cited 5 deficiencies concerning Tuberculosis clearance, Residency and Residency Agreements, Medical Records, Hazardous-material storage, Environmental Standards. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Tuberculosis clearanceR9-10-807.A.1-2
Cited requirement:R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident’s date of occupancy, and 2. As specified in R9-10-113
Provider-listed correction date: Jul 24, 2026. A provider’s plan does not establish agency-confirmed correction.
Residency and Residency AgreementsR9-10-807.B.1.a-b
Cited requirement:R9-10-807.B.1.a-b. Residency and Residency Agreements B. A manager shall ensure that before or at the time of acceptance of an individual, the individual submits documentation that is dated within 90 calendar days before the individual is accepted by an assisted living facility and: 1. If an individual is requesting or is expected to receive supervisory care services, personal care services, or directed care services: a. Includes whether the individual requires: i. Continuous medical services, ii. Continuous or intermittent nursing services, or iii. Restraints; and b. Is dated and signed by a: i. Physician, ii. Registered nurse practitioner, iii. Registered nurse, or iv. Physician assistant; and
Provider-listed correction date: Jul 24, 2026. A provider’s plan does not establish agency-confirmed correction.
Medical RecordsR9-10-811.B.1-2
Cited requirement:R9-10-811.B.1-2. Medical Records B. If an assisted living facility maintains residents’ medical records electronically, a manager shall ensure that: 1. Safeguards exist to prevent unauthorized access, and 2. The date and time of an entry in a resident’s medical record is recorded by the computer’s internal clock.
Provider-listed correction date: Jul 24, 2026. A provider’s plan does not establish agency-confirmed correction.
Hazardous-material storageR9-10-820.A.11
Cited requirement:R9-10-820.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
Provider-listed correction date: Jul 24, 2026. A provider’s plan does not establish agency-confirmed correction.
Environmental StandardsR9-10-820.A.14.a-c
Cited requirement:R9-10-820.A.14.a-c. Environmental Standards A. A manager shall ensure that: 14. If pets or animals are allowed in the assisted living facility, pets or animals are: a. Controlled to prevent endangering the residents and to maintain sanitation; b. Licensed consistent with local ordinances; and c. For a dog or cat, vaccinated against rabies;
The agency cited 1 deficiency concerning Administration. Read the official report for the inspector’s evidence and scope.
Findings and correction information
AdministrationR9-10-803.A.10
Cited requirement:R9-10-803.A.10. Administration A. A governing authority shall: 10. Ensure the health, safety, or welfare of a resident is not placed at risk of harm.
The agency cited 1 deficiency concerning Administration. Read the official report for the inspector’s evidence and scope.
Findings and correction information
AdministrationR9-10-803.J.1-6
Cited requirement:R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46- 454, to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility’s manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident’s physical, …
The agency cited 1 deficiency concerning Medical Records. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Medical RecordsR9-10-811.B.1-2
Cited requirement:R9-10-811.B.1-2. Medical Records B. If an assisted living facility maintains residents’ medical records electronically, a manager shall ensure that: 1. Safeguards exist to prevent unauthorized access, and 2. The date and time of an entry in a resident’s medical record is recorded by the computer’s internal clock.
The agency cited 10 deficiencies concerning Administration, Tuberculosis clearance, Resident Rights, Directed Care Services, Medication Services, Emergency and Safety Standards and other requirements. Read the official report for the inspector’s evidence and scope.
Findings and correction information
AdministrationR9-10-803.J.1-6
Cited requirement:R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident's physical, …
Provider-listed correction date: Apr 18, 2025. A provider’s plan does not establish agency-confirmed correction.
Tuberculosis clearanceR9-10-806.A.8.a-b
Cited requirement:R9-10-806.A.8.a-b. Personnel A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date the individual begins providing services at or on behalf of the assisted living facility, and b. As specified in R9-10-113;
Provider-listed correction date: Apr 18, 2025. A provider’s plan does not establish agency-confirmed correction.
Tuberculosis clearanceR9-10-807.A.1-2
Cited requirement:R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident's date of occupancy, and 2. As specified in R9-10-113.
Provider-listed correction date: Jul 31, 2025. A provider’s plan does not establish agency-confirmed correction.
Directed Care ServicesR9-10-815.F.2.a-c
Cited requirement:R9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the following: a. Provides access to an outside area that: i. Allows the resident to be at least 30 feet away from the facility, and ii. Controls or alerts employees of the egress of a resident from the facility; b. Provides access to an outside area: i. From which a resident may exit to a location at least 30 feet away from the facility, and ii. Controls or alerts employees of the egress of a resident from the facility; or c. Uses a mechanism that meets the Special Egress-Control Devices provisions in the International Building Code incorporated by reference in R9-10-104.01; and
Provider-listed correction date: Jun 30, 2025. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-816.B.3.b
Cited requirement:R9-10-816.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
Provider-listed correction date: Jul 31, 2025. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-816.F.1
Cited requirement:R9-10-816.F.1. Medication Services F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
Provider-listed correction date: Jul 11, 2025. A provider’s plan does not establish agency-confirmed correction.
Emergency and Safety StandardsR9-10-818.A.6.a-e
Cited requirement:R9-10-818.A.6.a-e. Emergency and Safety Standards A. A manager shall ensure that: 6. Documentation of each evacuation drill is created, is maintained for at least 12 months after the date of the evacuation drill, and includes: a. The date and time of the evacuation drill; b. The amount of time taken for employees and residents to evacuate the assisted living facility; c. If applicable: i. An identification of residents needing assistance for evacuation, and ii. An identification of residents who were not evacuated; d. Any problems encountered in conducting the evacuation drill; and e. Recommendations for improvement, if applicable;
Provider-listed correction date: Apr 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Emergency and Safety StandardsR9-10-818.D.2.a-f
Cited requirement:R9-10-818.D.2.a-f. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident, emergency, or injury; c. The names of individuals who observed the accident, emergency, or injury; d. The actions taken by the caregiver or assistant caregiver; e. The individuals notified by the caregiver or assistant caregiver; and f. Any action taken to prevent the accident, emergency, or injury from occurring in the future.
Provider-listed correction date: Jul 31, 2025. A provider’s plan does not establish agency-confirmed correction.
Environmental StandardsR9-10-819.A.1.b
Cited requirement:R9-10-819.A.1.b. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
The agency cited 1 deficiency concerning Medication services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Medication servicesR9-10-816.B.3.b
Cited requirement:B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
Correction information is not available in the records reviewed.
The agency cited 2 deficiencies concerning Resident service plans, Resident records. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Resident service plansR9-10-808.A.3.b
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: b. The level of service the resident is expected to receive;
Correction information is not available in the records reviewed.
Resident recordsR9-10-808.C.1.g
Cited requirement:C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
Correction information is not available in the records reviewed.
The agency cited 8 deficiencies concerning Resident service plans, Resident records. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Resident service plansR9-10-808.A.4.b.ii
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: ii. At least once every six months for a resident receiving personal care services, and
Correction information is not available in the records reviewed.
Resident service plansR9-10-808.A.4.b.iii
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: iii. At least once every three months for a resident receiving directed care services; and
Correction information is not available in the records reviewed.
Resident service plansR9-10-808.A.5.a-d
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative; b. The manager; c. If a review is required in subsection (A)(3)(d), the nurse or medical practitioner who reviewed the service plan; and d. If a review is required in subsection (A)(3)(e)(ii), the medical practitioner or behavioral health professional who reviewed the service plan.
Correction information is not available in the records reviewed.
Resident recordsR9-10-811.C.17
Cited requirement:C. A manager shall ensure that a resident's medical record contains: 17. Documentation of notification of the resident of the availability of vaccination for influenza and pneumonia, according to A.R.S. § 36-406(1)(d);
Correction information is not available in the records reviewed.
R9-10-815.B.1
Cited requirement:B. A manager of an assisted living facility authorized to provide directed care services shall not accept or retain a resident who, except as provided in R9-10-814(B)(2): 1. Is confined to a bed or chair because of an inability to ambulate even with assistance; or
Correction information is not available in the records reviewed.
R9-10-815.E.1
Cited requirement:E. A manager shall ensure that: 1. A bell, intercom, or other mechanical means to alert employees to a resident's needs or emergencies is available in a bedroom being used by a resident receiving directed care services; or
Correction information is not available in the records reviewed.
R9-10-819.A.1.b
Cited requirement:A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
Correction information is not available in the records reviewed.
R9-10-819.A.9
Cited requirement:A. A manager shall ensure that: 9. Soiled linen and soiled clothing stored by the assisted living facility are maintained separate from clean linen and clothing and stored in closed containers away from food storage, kitchen, and dining areas;
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
Brookdale Baywood offers assisted living, memory care. Confirm which services can meet your needs directly with the community.
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