Gentle Care Assisted Living is an assisted living home in Surprise, Arizona, at 15240 West Doll Lane. This residential setting is an option for families comparing smaller assisted living homes in the area. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living home
Surprise
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Community reviews
4.9/ 5
23 ratings · Google Maps
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Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Lori Voie · 5 / 5 ·
I cannot write a review high enough that would accurately describe the blessing Gentle Care Home has been to me and my husband. My husband spent his last years with Alzheimers here. This home is God sent. The house is immaculate, safe, and homey. The staff, well they are angels! They worked hand in hand with me and Hospice. Adjusted to my husband's needs as he transitioned in his journey. He was clean, safe, fed well, cared for as a human being as was I. The owner made the holidays festive with gifts and dinners and still invites us as alumni!! It was not always like this during our journey with homes. To sleep at night and go to work knowing my husband was in good care gave me the peace I needed. I wished I had found Gentle Care Assisted Living sooner! If you have a loved one that needs care, please give them a call. They are absolutely the best Care you will find ❤️
My mom currently resides at Gentle Care Assisted living. She has stayed in other homes but this one is the best by far. It’s clean, staff is very friendly, patient with residents and my mom always tells me she loves living here. Staff is knowledgeable, organized and mom says the food is great!
Mom has been residing at Gentle Care fr over a year now and her care there is still exceptional! Clean, good food, lots of patience and they provide entertainment and exercise weekly. The other residents are nice so I know mom is safe. So glad we found Gentle Care!
My mother needed care after her dementia worsened. Our hospice nurse recommended this facility and we were more than welcomed and more than pleased that Gentle Care gave such personalized care for Mom. I felt that she became part of a family, and that her needs were passionately provided. I will forever remember that the owner, Sef, gave us a beautiful experience and memorable time as our Mother spent her last days in comfort and was surrounded with love.
My mom is currently still residing at Gentle Care Assisted Living. She has been a resident for almost 2 years. As mom’s disease(Alzheimer’s)progressed, I knew additional help was needed that I wasn’t able to provide. This very homey and very clean group home provided everything that I was looking for to make mom comfortable. She is well-cared for, has good meals and lives in an atmosphere, that feels like a family home. As her health deteriorates, Anthony and Sef are knowledgeable and helpful with my concerns.
This decision to put mom in a home was one of the most difficult ones, I have ever had to make. The support and reassurance I feel everyday that mom is here, allows me to visit and enjoy the time that I have left with her.
I am so very grateful for this wonderful group home, especially for Sef and Anthony that have welcomed all their residents like new members of the family.
Gentle Care is the absolute best! Excellent care has been given to my mother. She had been to other homes and this is by far the best one! My mom is given by far the best personal care. Great atmosphere, excellent food and entertainment. This place has it all! If you want the best for your loved one, then you must go to Gentle Care!
The agency cited 7 deficiencies concerning Opioid Prescribing and Treatment, Administration, Directed Care Services, Medication Services, Hazardous-material storage. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Opioid Prescribing and TreatmentR9-10-120.F.4.a-c
Cited requirement:R9-10-120.F.4.a-c. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid may be prescribed or ordered as part of treatment, a medical director, a manager as defined in R9-10-801, or a provider, as applicable to the health care institution, shall: 4. Except as provided in subsection (H), ensure that an individual authorized by policies and procedures to administer an opioid in treating a patient or to provide assistance in the self-administration of medication for a prescribed opioid: a. Before administering an opioid or providing assistance in the self-administration of medication for a prescribed opioid in compliance with an order as part of the treatment for a patient, identifies the patient's need for the opioid; b. Monitors the patient's response to the opioid; and c. Documents in the patient's medical record: i. An identification of the patient ' s need for the opioid before the opioid was administered or assistance in the self-administration of medicat…
Provider-listed correction date: Jun 27, 2025. A provider’s plan does not establish agency-confirmed correction.
AdministrationR9-10-803.A.7
Cited requirement:R9-10-803.A.7. Administration A. A governing authority shall: 7. Except as provided in subsection (A)(6), notify the Department according to A.R.S. § 36-425(I) when there is a change in the manager and identify the name and qualifications of the new manager;
Provider-listed correction date: May 14, 2025. A provider’s plan does not establish agency-confirmed correction.
Directed Care ServicesR9-10-815.B.1
Cited requirement:R9-10-815.B.1. Directed Care Services B. A manager of an assisted living facility authorized to provide directed care services shall not accept or retain a resident who, except as provided in R9-10-814(B)(2): 1. Is confined to a bed or chair because of an inability to ambulate even with assistance; or
Provider-listed correction date: May 19, 2025. A provider’s plan does not establish agency-confirmed correction.
Directed Care ServicesR9-10-815.F.2.a-c
Cited requirement:R9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the following: a. Provides access to an outside area that: i. Allows the resident to be at least 30 feet away from the facility, and ii. Controls or alerts employees of the egress of a resident from the facility; b. Provides access to an outside area: i. From which a resident may exit to a location at least 30 feet away from the facility, and ii. Controls or alerts employees of the egress of a resident from the facility; or c. Uses a mechanism that meets the Special Egress-Control Devices provisions in the International Building Code incorporated by reference in R9-10-104.01; and
Provider-listed correction date: May 19, 2025. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-816.B.3.c
Cited requirement:R9-10-816.B.3.c. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: c. Is documented in the resident's medical record.
Provider-listed correction date: May 19, 2025. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-816.F.3.d
Cited requirement:R9-10-816.F.3.d. Medication Services F. When medication is stored by an assisted living facility, a manager shall ensure that: 3. Policies and procedures are established, documented, and implemented for: d. Storing, inventorying, and dispensing controlled substances.
Provider-listed correction date: May 14, 2025. A provider’s plan does not establish agency-confirmed correction.
Hazardous-material storageR9-10-819.A.11
Cited requirement:R9-10-819.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does Gentle Care Assisted Living offer?
Gentle Care Assisted Living offers assisted living. Confirm which services can meet your needs directly with the community.
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