Freedom Care At Bella Vista LLC is an assisted living home in Surprise, Arizona, at 17898 North Bell Pointe Boulevard. This residential setting is an option for families comparing smaller assisted living homes in the area. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living home
Surprise
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
4.3/ 5
4 ratings · Google Maps
Checked
Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Karissa Boos · 2 / 5 ·
We chose Freedom Care assisted living facility for my father after touring it with a social worker who recommended it along with a few other facilities. The home manager, Ben, said all of the right things to us so that we would choose his facility. Unfortunately, once my father was in their care, the things that Ben had promised would occur did not. Those things being that they would work on getting my father up and out of bed and help him gain his strength back so that he could go back home to be with my mom. Also, he said that they would have no problem making sure he could sit on the toilet to go to the bathroom instead of wearing briefs which were so degrading to my father. One positive thing that occurred while he was there was that Ben and his caregivers were able to get a bedsore to heal that my father had arrived with from the rehabilitation facility where he had been prior to Freedom Care. We were very thankful for that! Unfortunately, when my father’s health worsened, he ended up needing hospice and passed away in the care of Ben and his caregivers. We were extremely disappointed that my mother was informed of my father’s passing through a text message that Ben sent to her on the morning of his passing. This was very shocking and unprofessional. That type of thing should be communicated through a phone call or face to face. Also, Ben was nowhere to be found when we arrived at the assisted living facility to say goodbye to my father before he was taken to a funeral home to be cremated. We reached out to Ben, and he said he was at another one of the homes he manages and was admitting new patients. My father was already in his care, and it would have been respectful to pay his condolences to us instead of worrying about new patients and more money. It was hurtful, and we don’t recommend this facility for anyone else’s loved one!
A visit is the best way to get a feel for Freedom Care At Bella Vista LLC. Share your visit preferences with GlenOak. We'll follow up about next steps.
Arizona time. These are preferences, not available appointments. The community must confirm.
THE DETAILS OF EVERYDAY LIFE
Amenities & services
Dining & household services
Mealsunspecified frequency; care-category assumption, not an observed fact
Housekeepingunspecified frequency; care-category assumption, not an observed fact
Laundry serviceunspecified frequency; care-category assumption, not an observed fact
Activities & transportation
Organized activitiesunspecified frequency; care-category assumption, not an observed fact
AROUND THE NEIGHBORHOOD
Location
17898 North Bell Pointe Boulevard, Surprise, AZ 85374
The agency cited 4 deficiencies concerning Administration, Medical Records, Medication Services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
AdministrationR9-10-803.A.9
Cited requirement:R9-10-803.A.9. Administration A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411 and
Provider-listed correction date: Feb 5, 2026. A provider’s plan does not establish agency-confirmed correction.
Medical RecordsR9-10-811.C.12
Cited requirement:R9-10-811.C.12. Medical Records C. A manager shall ensure that a resident’s medical record contains: 12. A medication order from a medical practitioner for each medication that is administered to the resident or for which the resident receives assistance in the self-administration of the medication;
Provider-listed correction date: Feb 20, 2026. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-817.B.3.c
Cited requirement:R9-10-817.B.3.c. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: c. Is documented in the resident’s medical record.
Provider-listed correction date: Feb 4, 2026. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-817.F.1
Cited requirement:R9-10-817.F.1. Medication Services F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
The agency cited 10 deficiencies concerning Administration, Tuberculosis clearance, Personnel, Residency and Residency Agreements, Service Plans, Medication Services and other requirements. Read the official report for the inspector’s evidence and scope.
Findings and correction information
AdministrationR9-10-803.A.9
Cited requirement:R9-10-803.A.9. Administration A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
Provider-listed correction date: Mar 11, 2025. A provider’s plan does not establish agency-confirmed correction.
Tuberculosis clearanceR9-10-806.A.8.a-b
Cited requirement:R9-10-806.A.8.a-b. Personnel A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date the individual begins providing services at or on behalf of the assisted living facility, and b. As specified in R9-10-113;
Provider-listed correction date: Mar 11, 2025. A provider’s plan does not establish agency-confirmed correction.
PersonnelR9-10-806.A.10
Cited requirement:R9-10-806.A.10. Personnel A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
Provider-listed correction date: Mar 11, 2025. A provider’s plan does not establish agency-confirmed correction.
Residency and Residency AgreementsR9-10-807.B.1.a-b
Cited requirement:R9-10-807.B.1.a-b. Residency and Residency Agreements B. A manager shall ensure that before or at the time of acceptance of an individual, the individual submits documentation that is dated within 90 calendar days before the individual is accepted by an assisted living facility and: 1. If an individual is requesting or is expected to receive supervisory care services, personal care services, or directed care services: a. Includes whether the individual requires: i. Continuous medical services, ii. Continuous or intermittent nursing services, or iii. Restraints; and b. Is dated and signed by a: i. Physician, ii. Registered nurse practitioner, iii. Registered nurse, or iv. Physician assistant; and
Provider-listed correction date: Mar 11, 2025. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.A.4.b.ii
Cited requirement:R9-10-808.A.4.b.ii. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: ii. At least once every six months for a resident receiving personal care services, and
Provider-listed correction date: Mar 11, 2025. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.C.1.g
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
Provider-listed correction date: Mar 11, 2025. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-816.B.3.c
Cited requirement:R9-10-816.B.3.c. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: c. Is documented in the resident's medical record.
Provider-listed correction date: Mar 11, 2025. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-816.F.1
Cited requirement:R9-10-816.F.1. Medication Services F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
Provider-listed correction date: Mar 11, 2025. A provider’s plan does not establish agency-confirmed correction.
Hazardous-material storageR9-10-819.A.11
Cited requirement:R9-10-819.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
Provider-listed correction date: Mar 11, 2025. A provider’s plan does not establish agency-confirmed correction.
Fall-prevention trainingA.R.S. § 36-420.01.A
Cited requirement:A.R.S. § 36-420.01.A. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and continued competency training in fall prevention and fall recovery. A health care institution may use information and training materials from the department's Arizona falls prevention coalition in developing the training program.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does Freedom Care At Bella Vista LLC offer?
Freedom Care At Bella Vista LLC offers assisted living. Confirm which services can meet your needs directly with the community.
Can I book a tour here?
A local advisor can help with tour questions and next steps. Tour preferences are requests; appointments need community confirmation. Call the community directly at (928) 252-1037 for appointments. The community must confirm any booking.
What does the review count include?
The total includes ratings with and without written comments. A written summary appears when available. Reviews reflect personal experiences and should be considered alongside a visit and a conversation with the community.
Represent this community?
Claim this profile to propose updates for staff review.
About this listing
Community information is provided for research. Confirm current prices, services and openings with the community. GlenOak connects families with local advisor partners. Claiming a listing does not verify every fact.
GlenOak may receive a fee or a share of a placement fee from a local advisor partner after a completed move-in. There is no charge from GlenOak to browse or submit a request.