Kierland Care Assisted Living, LLC is an assisted living home in Scottsdale, Arizona, at 7044 East Thunderbird Road. This residential setting is an option for families comparing smaller assisted living homes in the area. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living home
Scottsdale
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
4.4/ 5
7 ratings · Google Maps
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Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Mary Lou Aranas · 5 / 5 ·
My brother is a resident here for two years now and based on his development, I can say that they're doing a great job, thanks to husband and wife team Winston and Claire. My brother looks so happy in this facility. His contentment is shown in his face. He's now smiling and feels so much at home. I read about one comment here about food and I wonder if she's referring to this particular facility because the food prepared here are well planned and to the delight of the residents. Run by caring caregivers, this facility has definitely a family environment. I give them five stars.
Under new management. Winston and Claire are the new owners of the facility. We visited them a few months ago while touring AZ. We were able to visit the facility several times. The place is clean and well organized. We observed that the staff are well trained and very professional. The residents seem to be happy and well taken cared for. The location is very ideal. Very near establishments.
Visited recently! I noticed how residents feel at ease with a sense of community inside the facility. The staff gladly provides your loved ones assistance with personal care, mobility, and other needs. This is the best place for long-term care! You’ll truly feel at home :)
My mother lived here for a short time before passing, but it was a constant revolving door of staff. Clearly turnover is a major issue.
Terrible, cheap, over-processed food (mostly frozen food) that she wouldn't even eat, so I had to bring in a small fridge and bring her dinner as often as I could.
And when she passed, they texted me the notification. TEXTED!! It wasn't even worth a phone call??? Unbelievable.
She had lain in her bed all night with nobody noticing she passed away after dinner, which tells me there is little attention given to residents during the night since it was extremely obvious she was dead. Or they noticed and just let her body lay there all night, waiting until morning? She was in full rigor when I got there that morning, so she had been dead for a long time (according to hospice).
Adding fuel to my anger, they were so eager to clear out the room that they were carrying stuff to my car before her body was even taken away, including carrying her minifridge sideways with such haste that nothing was taken out of it, liquid spilling all over the place. Seriously ridiculous. The staff was obviously terrified of her body, so I'm guessing inexperience was an issue? Who knows.
This place keeps the last month's payment in full, no prorating, even if the resident passes away a few days after payment. Her stuff could have stayed there for a week or two, since the room was paid for another few weeks, instead of having me take it away immediately, before I'd even had a chance to react to her passing away.
This place is SO NOT PROFESSIONAL.
The owners seemed awesome during the initial tour, but I never saw them again. Until I got a text.
This happened over a year ago, but I'm still so angry I finally had to post this review to just let it go. Maybe it's improved since my mother's passing, but Kierland "Care" Assisted Living has a LOT of room for improvement.
Decent food with less sugar and sodium, better treatment of staff to keep the good ones from leaving, and staff training to show a little sensitivity to families of the deceased and improve their own internal processes would be great.
My father was admitted in this home care place .I was so amaze because aside from friendly and good caregivers the owner are also helping their workers to serve the patients. Very satisfying home care .it's just like home keep it up kierland care assisted ling
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THE DETAILS OF EVERYDAY LIFE
Amenities & services
Dining & household services
Mealsunspecified frequency; care-category assumption, not an observed fact
Housekeepingunspecified frequency; care-category assumption, not an observed fact
Laundry serviceunspecified frequency; care-category assumption, not an observed fact
Activities & transportation
Organized activitiesunspecified frequency; care-category assumption, not an observed fact
The agency cited 11 deficiencies concerning Administration, Personnel, Medical Records, Medication Services, Environmental Standards. Read the official report for the inspector’s evidence and scope.
Findings and correction information
AdministrationR9-10-803.A.10
Cited requirement:R9-10-803.A.10. Administration A. A governing authority shall: 10. Ensure the health, safety, or welfare of a resident is not placed at risk of harm.
Provider-listed correction date: Jul 22, 2026. A provider’s plan does not establish agency-confirmed correction.
PersonnelR9-10-806.A.1.a-b
Cited requirement:R9-10-806.A.1.a-b. Personnel A. A manager shall ensure that: 1. A caregiver: a. Is 18 years of age or older; and b. Provides documentation of: i. Completion of a caregiver training program approved by the Department or the Board of Examiners for Nursing Care Institution Administrators and Assisted Living Facility Managers; ii. For supervisory care services, employment as a manager or caregiver of a supervisory care home before November 1, 1998; iii. For supervisory care services or personal care services, employment as a manager or caregiver of a supportive residential living center before November 1, 1998; or iv. For supervisory care services, personal care services, or directed services, one of the following: (1) A nursing care institution administrator’s license issued by the Board of Examiners; (2) A nurse’s license issued to the individual under A.R.S. Title 32, Chapter 15; (3) Documentation of employment as a manager or caregiver of an unclassified residential care institution before November 1, 1998; or (4) Documentation of sponsorship of or employment as a caregiver in an adult foster care home before November 1, 1998;
Provider-listed correction date: Jul 22, 2026. A provider’s plan does not establish agency-confirmed correction.
PersonnelR9-10-806.A.2.a-b
Cited requirement:R9-10-806.A.2.a-b. Personnel A. A manager shall ensure that: 2. An assistant caregiver: a. Is 16 years of age or older, and b. Interacts with residents under the supervision of a manager or caregiver;
Provider-listed correction date: Jul 22, 2026. A provider’s plan does not establish agency-confirmed correction.
Medical RecordsR9-10-811.A.1
Cited requirement:R9-10-811.A.1. Medical Records A. A manager shall ensure that: 1. A medical record is established and maintained for each resident according to A.R.S. Title 12, Chapter 13, Article 7.1;
Provider-listed correction date: Jul 22, 2026. A provider’s plan does not establish agency-confirmed correction.
Medical RecordsR9-10-811.A.5
Cited requirement:R9-10-811.A.5. Medical Records A. A manager shall ensure that: 5. A resident’s medical record is protected from loss, damage, or unauthorized use.
Provider-listed correction date: Feb 20, 2026. A provider’s plan does not establish agency-confirmed correction.
Medical RecordsR9-10-811.C.12
Cited requirement:R9-10-811.C.12. Medical Records C. A manager shall ensure that a resident’s medical record contains: 12. A medication order from a medical practitioner for each medication that is administered to the resident or for which the resident receives assistance in the self-administration of the medication;
A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-817.A.2.a-c
Cited requirement:R9-10-817.A.2.a-c. Medication Services A. A manager shall ensure that: 2. If a verbal order for a resident’s medication is received from a medical practitioner by the assisted living facility: a. The manager or a caregiver takes the verbal order from the medical practitioner, b. The verbal order is documented in the resident’s medical record, and c. A written order verifying the verbal order is obtained from the medical practitioner within 14 calendar days after receiving the verbal order.
Provider-listed correction date: Feb 20, 2026. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-817.B.3.b
Cited requirement:R9-10-817.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-817.F.1
Cited requirement:R9-10-817.F.1. Medication Services F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
Provider-listed correction date: Jul 22, 2026. A provider’s plan does not establish agency-confirmed correction.
Environmental StandardsR9-10-820.A.1.b
Cited requirement:R9-10-820.A.1.b. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
Provider-listed correction date: Feb 20, 2026. A provider’s plan does not establish agency-confirmed correction.
Environmental StandardsR9-10-820.A.6
Cited requirement:R9-10-820.A.6. Environmental Standards A. A manager shall ensure that: 6. Hot water temperatures are maintained between 95º F and 120º F in areas of an assisted living facility used by residents;
The agency cited 6 deficiencies concerning Tuberculosis clearance, Resident records, Food refrigeration. Read the official report for the inspector’s evidence and scope.
Findings and correction information
A.R.S. § 36-420.04.C
Cited requirement:36-420.04. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document C. Each assisted living center and assisted living home must maintain a standardized form for each resident that includes the information prescribed in subsection A of this section, except for the information prescribed in subsection A, paragraph 1 of this section, which shall be provided at the time the emergency responder is contacted. Each assisted living center and assisted living home shall periodically update this form for each resident as necessary.
Correction information is not available in the records reviewed.
R9-10-806.A.7
Cited requirement:A. A manager shall ensure that: 7. Documentation is maintained for at least 12 months after the last date on the documentation of the caregivers and assistant caregivers working each day, including the hours worked by each;
Correction information is not available in the records reviewed.
Tuberculosis clearanceR9-10-806.C.1.a-c
Cited requirement:C. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: a. The individual's name, date of birth, and contact telephone number; b. The individual's starting date of employment or volunteer service and, if applicable, the ending date; and c. Documentation of: i. The individual's qualifications, including skills and knowledge applicable to the individual's job duties; ii. The individual's education and experience applicable to the individual's job duties; iii. The individual's completed orientation and in-service education required by policies and procedures; iv. The individual's license or certification, if the individual is required to be licensed or certified in this Article or in policies and procedures; v. If the individual is a behavioral health technician, clinical oversight required in R9-10-115; vi. Evidence of freedom from infectious tuberculosis, if required for the individual according to subsection (A)(8); vii. Cardiopulmonary resuscitation training, if required for the individual in this Article or policies and procedures; viii First aid training, if required for the individual in this Article or policies and procedures; and ix. Do…
Correction information is not available in the records reviewed.
Resident recordsR9-10-808.C.1.g
Cited requirement:C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
Correction information is not available in the records reviewed.
Resident recordsR9-10-811.C.4
Cited requirement:C. A manager shall ensure that a resident's medical record contains: 4. The date of acceptance and, if applicable, date of termination of residency;
Correction information is not available in the records reviewed.
Food refrigerationR9-10-817.C.4.a
Cited requirement:C. A manager shall ensure that food is obtained, prepared, served, and stored as follows: 4. Potentially hazardous food is maintained as follows: a. Foods requiring refrigeration are maintained at 41° F or below; and
Correction information is not available in the records reviewed.
The agency cited 6 deficiencies concerning Staff qualifications and training, Resident service plans, Resident records. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Staff qualifications and trainingR9-10-806.C.1.c.i
Cited requirement:C. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: i. The individual's qualifications, including skills and knowledge applicable to the individual's job duties;
Correction information is not available in the records reviewed.
R9-10-806.C.1.c.ii
Cited requirement:C. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: ii. The individual's education and experience applicable to the individual's job duties;
Correction information is not available in the records reviewed.
R9-10-806.C.1.c.ix
Cited requirement:C. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: ix. Documentation of compliance with the requirements in A.R.S. § 36-411(A) and (C);
Correction information is not available in the records reviewed.
Resident service plansR9-10-808.A.5.a-d
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative; b. The manager; c. If a review is required in subsection (A)(3)(d), the nurse or medical practitioner who reviewed the service plan; and d. If a review is required in subsection (A)(3)(e)(ii), the medical practitioner or behavioral health professional who reviewed the service plan.
Correction information is not available in the records reviewed.
Resident recordsR9-10-811.C.17
Cited requirement:C. A manager shall ensure that a resident's medical record contains: 17. Documentation of notification of the resident of the availability of vaccination for influenza and pneumonia, according to A.R.S. § 36-406(1)(d);
Correction information is not available in the records reviewed.
R9-10-814.B.2.b.i-iii
Cited requirement:B. A manager of an assisted living facility authorized to provide personal care services may accept or retain a resident who is confined to a bed or chair because of an inability to ambulate even with assistance if: 2. The following requirements are met at the onset of the condition or when the resident is accepted by the assisted living facility: b. The resident's primary care provider or other medical practitioner: i. Examines the resident at the onset of the condition, or within 30 calendar days before acceptance, and at least once every six months throughout the duration of the resident's condition; ii. Reviews the assisted living facility's scope of services; and iii. Signs and dates a determination stating that the resident's needs can be met by the assisted living facility within the assisted living facility's scope of services and, for retention of a resident, are being met by the assisted living facility;
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does Kierland Care Assisted Living, LLC offer?
Kierland Care Assisted Living, LLC offers assisted living. Confirm which services can meet your needs directly with the community.
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