No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)Assisted living home
A GlenOak Living community guide
15821 North 20th Street, Phoenix, AZ 85022
GET TO KNOW THE COMMUNITY
North Valley Care Home is an assisted living home in Phoenix, Arizona, at 15821 North 20th Street. This residential setting is an option for families comparing smaller assisted living homes in the area. Ask about current room availability, the daily routine, and support for your individual care needs.
EXPERIENCES THAT HELP YOU CHOOSE
Google review information is not available for this community.
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No cost or obligation to request current pricing.
Room types and layouts have not been confirmed for this profile.
Assisted living · Phoenix-area reference
About $5,050 per monthA regional starting-cost reference, not a quote from North Valley Care Home. Care, room choices, and fees can change your total.
Home-based care costs may differ from this regional reference.
Prices are estimates and may vary.
Estimate checked September 25, 2026.
Prices are estimates and may vary.
Get help evaluating this community and compare other options if you'd like. Ask about total costs, current openings, move-in offers and tours.
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GlenOak Senior Advisors
COME TAKE A LOOK
A visit is the best way to get a feel for North Valley Care Home. Share your visit preferences with GlenOak. We'll follow up about next steps.
Arizona time. These are preferences, not available appointments. The community must confirm.
THE DETAILS OF EVERYDAY LIFE
AROUND THE NEIGHBORHOOD
15821 North 20th Street, Phoenix, AZ 85022
Phoenix · Maricopa County
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GLENOAK SENIOR ADVISORS
Ask GlenOak about care options, total costs and current openings at North Valley Care Home.
OFFICIAL ARIZONA RECORDS
Arizona Department of Health Services records help explain licensing, inspection findings and enforcement history.
Licensed services: Directed care services (licensed maximum 10); Personal care services; Supervisory care services.
Capacity is the licensed maximum, not available rooms. Status and dates reflect the records checked on Sep 27, 2026.
Records checked Sep 27, 2026 · Requested history: Sep 27, 2023–Sep 27, 2026
No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)4 deficiencies cited
The agency cited 4 deficiencies concerning Residency and Residency Agreements, Service Plans, Directed Care Services, Hazardous-material storage. Read the official report for the inspector’s evidence and scope.
Cited requirement:R9-10-807.B.1.a-b. Residency and Residency Agreements B. A manager shall ensure that before or at the time of acceptance of an individual, the individual submits documentation that is dated within 90 calendar days before the individual is accepted by an assisted living facility and: 1. If an individual is requesting or is expected to receive supervisory care services, personal care services, or directed care services: a. Includes whether the individual requires: i. Continuous medical services, ii. Continuous or intermittent nursing services, or iii. Restraints; and b. Is dated and signed by a: i. Physician, ii. Registered nurse practitioner, iii. Registered nurse, or iv. Physician assistant; and
Correction information is not available in the records reviewed.
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; and
Correction information is not available in the records reviewed.
Cited requirement:R9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 1. Policies and procedures are established, documented, and implemented that ensure the safety of a resident who may wander; 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the following: a. Provides access to an outside area that: i. Allows the resident to be at least 30 feet away from the facility that is secure, and ii. Monitors or alerts employees of the egress of a resident from the facility; b. Provides access to an outside area: i. From which a resident may exit to a location at least 30 feet away from the facility that is secure, and ii. Monitors or alerts employees of the egress of a resident from the facility; or c. Uses a mechanism that meets the Special Egress-Control Devices provisions in the International Building Code incorporated by reference in R9-10-104.01; and
Correction information is not available in the records reviewed.
Cited requirement:R9-10-820.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
Correction information is not available in the records reviewed.
1 deficiency cited
The agency cited 1 deficiency concerning Personnel. Read the official report for the inspector’s evidence and scope.
Cited requirement:R9-10-806.A.1.a-b. Personnel A. A manager shall ensure that: 1. A caregiver: a. Is 18 years of age or older; and b. Provides documentation of:View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Sep 10, 2025. A provider’s plan does not establish agency-confirmed correction.
No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)4 deficiencies cited
The agency cited 4 deficiencies concerning Medication services. Read the official report for the inspector’s evidence and scope.
Cited requirement:E. A manager shall ensure that a bell, intercom, or other mechanical means to alert employees to a resident's needs or emergencies is available and accessible in a bedroom or residential unit being used by a resident receiving personal care services.
Correction information is not available in the records reviewed.
Cited requirement:B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
Correction information is not available in the records reviewed.
Cited requirement:B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: c. Is documented in the resident's medical record.
Correction information is not available in the records reviewed.
Cited requirement:F. A manager of an assisted living home shall ensure that: 4. Except as provided in subsection (G): a. A smoke detector is: i. Installed in each bedroom, hallway that adjoins a bedroom, storage room, laundry room, attached garage, and room or hallway adjacent to the kitchen, and other places recommended by the manufacturer; ii. Either battery operated or, if hard-wired into the electrical system of the assisted living home, has a back-up battery; iii. In working order; and iv. Tested at least once a month; and
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
North Valley Care Home offers assisted living. Confirm which services can meet your needs directly with the community.
A local advisor can help with tour questions and next steps. Tour preferences are requests; appointments need community confirmation. Call the community directly at (602) 971-6479 for appointments. The community must confirm any booking.
The total includes ratings with and without written comments. A written summary appears when available. Reviews reflect personal experiences and should be considered alongside a visit and a conversation with the community.
Community information is provided for research. Confirm current prices, services and openings with the community. GlenOak connects families with local advisor partners. Claiming a listing does not verify every fact.
GlenOak may receive a fee or a share of a placement fee from a local advisor partner after a completed move-in. There is no charge from GlenOak to browse or submit a request.
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