Best OF Heart LLC is an assisted living home in Maricopa, Arizona, at 41605 West Cathedral Rock Pass. This residential setting is an option for families comparing smaller assisted living homes in the area. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living home
Maricopa
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
4.7/ 5
12 ratings · Google Maps
Checked
Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Roland Pare · 5 / 5 ·
My mother broke her hip the day after she turned one hundred and three .They repaired her hip at the hospital, sent her to a rehab center. It was a terrible place! My mother did not have a good experience in rehab. We then found best of heart assisted living. My mother had nothing but praise for the care she received and the people who helped her. I can't say enough positive things about this facility. Rose and Val made my mother feel right at home. Someone in our family visited it or called my mother every day that she was in best of heart. Not one single time did any of us see anything that gave us concern for how she was being treated, how she was being cared for or how she was being fed. I cannot honestly think of one criticism for how my mother was treated while she was there. If you need assisted living care for a loved one, this is the place to go!
I can not thank them enough for their amazing care of our family member. These ladies have such a heart of service! They went above and beyond for our family. I can not recommend them higher,. If I could give 10 stars, I would. Thank you to Valorine, Rose and other staff members for their love and devotion towards the members of this home. It really is a home.
My dad had been staying at a large assisted living facility since 2017. Earlier this year, 2024, his health began to decline to where he needed more one-on-one attention than the facility could provide. Best of Heart was recommended by a caregiver and I am very thankful for this. Speaking with Valorine on the phone she was very patient with my questions and willing to move my dad in immediately. Moving him into Best of Heart was such a blessing for him and peace of mind for me. He was more relaxed than he has been for months. He loved Valorine and Rose. He passed away quietly in his sleep this month. The entire situation was handled with grace and dignity by Best of Heart. I would recommend Best of Heart without hesitation.
Also I want to take this opportunity to say Thank You to Valorine and Rose. You are very special people who have huge hearts for the elderly.
Absolutely do not be admitted if Noone knows about your equipment. They give you 2 seconds attention and do not read or listen to instructions. Only a few staff go above and beyond, very short staffed Waiting now forcompany to come out to explain.
I don’t usually do well with unfamiliar places. But since day 1 of my admittance Mrs. Val and Rose have treated me just like family. Their approach was kind, caring and understanding to my personal situation which made me immediately feel comfortable about being here. Being an individual who is use to doing for himself unfortunately due to some of my medical issues a lot of my independence has been jeopardized. So I have had to depend on Mrs. Val and Ms. Rose. One of the things I appreciate the most about the both of them is that although they have had to help me a lot with just about everything I do they haven’t complained once. As a matter of fact each day we talk they always reassure me not to forget to ask for help. Wether they are giving me information on preventing falls or I’m asking for assistance when I’m in pain. They always make me feel I’m right at home. I’m so thankful for my Case Worker Mrs. Kiersten Patrick’s for finding me this assisted living accommodation and I’m even more thankful for Mrs. Val accepting me into her home. I wish I could give them 10 stars because they deserve it.
The agency cited 5 deficiencies concerning Medication services, Directed Care Services, a. Memory Care Services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Medication servicesA.R.S. § 36-420.04.A.1-9
Cited requirement:A.R.S. § 36-420.04.A.1-9. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document that includes all of the following: 1. The reason or reasons the emergency responder was requested on behalf of the resident. 2. Whether the resident receives medication services and, if the resident has provided this information to the assisted living center or assisted living home, a list of all the resident's prescription and over-the-counter medications, their dosages and how frequently they are administered. 3. The name, address and telephone number of the resident's current pharmacy. 4. A list of any known allergies to any medications, additives, preservatives or materials like latex or adhesive. 5. The name and contact information for the resident's primary care physician and power of attorney or authorized representative. 6. Basic information about the resident's physical and mental conditions and basic medical history, such as having diabetes or a pacemaker or expe…
Provider-listed correction date: May 20, 2026. A provider’s plan does not establish agency-confirmed correction.
A.R.S. § 36-420.04.C
Cited requirement:A.R.S. § 36-420.04.C. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document C. Each assisted living center and assisted living home must maintain a standardized form for each resident that includes the information prescribed in subsection A of this section, except for the information prescribed in subsection A, paragraph 1 of this section, which shall be provided at the time the emergency responder is contacted. Each assisted living center and assisted living home shall periodically update this form for each resident as necessary.
Provider-listed correction date: May 20, 2026. A provider’s plan does not establish agency-confirmed correction.
R9-10-804.2.a-b
Cited requirement:R9-10-804.2.a-b. Quality Management A manager shall ensure that: 2. A documented report is submitted to the governing authority that includes: a. An identification of each concern about the delivery of services related to resident care, and b. Any change made or action taken as a result of the identification of a concern about the delivery of services related to resident care; and
Provider-listed correction date: May 21, 2026. A provider’s plan does not establish agency-confirmed correction.
Directed Care ServicesR9-10-815.C.6.a-b
Cited requirement:R9-10-815.C.6.a-b. Directed Care Services C. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes: 6. Documentation: a. Of the resident’s weight, or b. From a medical practitioner stating that weighing the resident is contraindicated;
Provider-listed correction date: May 21, 2026. A provider’s plan does not establish agency-confirmed correction.
a. Memory Care ServicesR9-10-816.A.1
Cited requirement:R9-10-816.A.1.a. Memory Care Services A. If an assisted living facility is authorized to provide directed care services, a manager shall ensure that: 1. Policies and procedures for memory care services are established, documented, and implemented to cover the following: a. Skills and knowledge necessary for the personnel member to provide the expected memory care services; b. Interventions used for behavior management; c. Systems to accommodate visitors, staff, and residents who do not need controlled egress; d. The requirements in R9-10-815(C)(8) regarding the prevention of unsafe wandering or exit seeking, which may include the use of tracking systems; e. Promotion of nutrition and hydration care; f. Evacuation and emergency procedures specific to residents receiving memory care services, that include the requirements in R9-10-819(A)(5); g. Prevention techniques of elopement and responding to elopement incidents promptly and effectively; h. Monitoring residents receiving memory care services in outdoor areas on the premises; i. Specialized environmental features to support memory care that include: i. Secure areas to prevent wandering and spaces designed for cognitive stimulatio…
The agency cited 12 deficiencies concerning Fall-prevention training, Residency and Residency Agreements, Service Plans, Medical Records, Directed Care Services, Medication Services and other requirements. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Fall-prevention trainingA.R.S. § 36-420.01.A
Cited requirement:A.R.S. § 36-420.01.A. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and continued competency training in fall prevention and fall recovery. A health care institution may use information and training materials from the department's Arizona falls prevention coalition in developing the training program.
Provider-listed correction date: Jul 28, 2025. A provider’s plan does not establish agency-confirmed correction.
Residency and Residency AgreementsR9-10-807.D.2.a-c
Cited requirement:R9-10-807.D.2.a-c. Residency and Residency Agreements D. Before or at the time of an individual’s acceptance by an assisted living facility, a manager shall ensure that there is a documented residency agreement with the assisted living facility that includes: 2. Terms of occupancy, including: a. Date of occupancy or expected date of occupancy, b. Resident responsibilities, and c. Responsibilities of the assisted living facility;
Provider-listed correction date: Jul 28, 2025. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.A.3.c
Cited requirement:R9-10-808.A.3.c. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: c The amount, type, and frequency of assisted living services and ancillary services being provided to the resident, including medication administration or assistance in the self-administration of medication;
Provider-listed correction date: Aug 5, 2025. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.C.1.a
Cited requirement:R9-10-808.C.1.a. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: a. Provides a resident with the assisted living services in the resident’s service plan;
Provider-listed correction date: Aug 20, 2025. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.C.1.g
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; and
Provider-listed correction date: Aug 20, 2025. A provider’s plan does not establish agency-confirmed correction.
Medical RecordsR9-10-811.A.2.a-c
Cited requirement:R9-10-811.A.2.a-c. Medical Records A. A manager shall ensure that: 2. An entry in a resident’s medical record is: a. Only recorded by an individual authorized by policies and procedures to make the entry; b. Dated, legible, and authenticated; and c. Not changed to make the initial entry illegible;
Provider-listed correction date: Aug 18, 2025. A provider’s plan does not establish agency-confirmed correction.
Medical RecordsR9-10-811.A.5
Cited requirement:R9-10-811.A.5. Medical Records A. A manager shall ensure that: 5. A resident’s medical record is protected from loss, damage, or unauthorized use.
Provider-listed correction date: Aug 17, 2025. A provider’s plan does not establish agency-confirmed correction.
Medical RecordsR9-10-811.C.12
Cited requirement:R9-10-811.C.12. Medical Records C. A manager shall ensure that a resident’s medical record contains: 12. A medication order from a medical practitioner for each medication that is administered to the resident or for which the resident receives assistance in the self-administration of the medication;
Provider-listed correction date: Aug 4, 2025. A provider’s plan does not establish agency-confirmed correction.
Directed Care ServicesR9-10-815.F.2.a-c
Cited requirement:R9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 1. Policies and procedures are established, documented, and implemented that ensure the safety of a resident who may wander; 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the following: a. Provides access to an outside area that: i. Allows the resident to be at least 30 feet away from the facility that is secure, and ii. Monitors or alerts employees of the egress of a resident from the facility; b. Provides access to an outside area: i. From which a resident may exit to a location at least 30 feet away from the facility that is secure, and ii. Monitors or alerts employees of the egress of a resident from the facility; or c. Uses a mechanism that meets the Special Egress-Control Devices provisions in the International Building Code incorporated by reference in R9-10-104.01; and
Provider-listed correction date: Jul 18, 2025. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-817.B.3.b
Cited requirement:R9-10-817.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
Provider-listed correction date: Aug 4, 2025. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-817.F.1
Cited requirement:R9-10-817.F.1. Medication Services F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
Provider-listed correction date: Aug 4, 2025. A provider’s plan does not establish agency-confirmed correction.
Hazardous-material storageR9-10-820.A.11
Cited requirement:R9-10-820.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
Best OF Heart LLC offers assisted living. Confirm which services can meet your needs directly with the community.
Can I book a tour here?
A local advisor can help with tour questions and next steps. Tour preferences are requests; appointments need community confirmation. Call the community directly at (480) 760-3649 for appointments. The community must confirm any booking.
What does the review count include?
The total includes ratings with and without written comments. A written summary appears when available. Reviews reflect personal experiences and should be considered alongside a visit and a conversation with the community.
Represent this community?
Claim this profile to propose updates for staff review.
About this listing
Community information is provided for research. Confirm current prices, services and openings with the community. GlenOak connects families with local advisor partners. Claiming a listing does not verify every fact.
GlenOak may receive a fee or a share of a placement fee from a local advisor partner after a completed move-in. There is no charge from GlenOak to browse or submit a request.