Helping Hearts Assisted Living LLC is an assisted living home in Glendale, Arizona, at 5237 West Port Au Prince Lane. This residential setting is an option for families comparing smaller assisted living homes in the area. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living home
Glendale
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
5.0/ 5
9 ratings · Google Maps
Checked
Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Sharon Lee · 5 / 5 ·
Helping Hearts is such a good place for mom. I struggled to put her in an assisted living facility, feeling like I was giving up on her. But once I found Helping Hearts I know it was the right place for her. The staff are so nice and helpful. Mom's health has even improved since being there. They even coordinated Hopice to help with her care. The place is so clean, and there are many things to do, like music day and arts and crafts, and there are always pictures sent to see what she is doing. I can't say enough of the peace of mind they give me.
⭐⭐⭐⭐⭐
This facility provides truly exceptional care and hospitality. From the moment you walk in, you can feel the warmth, kindness, and dedication of the staff. They go above and beyond to make sure each client feels respected, valued, and cared for. The compassion they show toward residents is evident in the way they provide support, comfort, and attention to each individual’s needs.
The staff creates a welcoming and positive environment where clients are treated like family rather than just residents. Their patience, professionalism, and genuine concern for the well-being of everyone in their care truly stand out. It is clear that they put a lot of heart into what they do and take pride in providing a safe, comfortable, and enjoyable place for seniors.
I highly recommend this facility to anyone looking for a place where their loved ones will be treated with dignity, kindness, and the highest level of care.
I am so grateful for the care and kindness shown to my grandma at this assisted living facility. The staff has been so caring, patient, and attentive, and it is clear that they truly care about all the residents. Knowing that my grandma is in a safe and welcoming environment gives me so much peace of mind. I highly recommend this facility to anyone looking for a place where their loved one will be treated with genuine care and respect.
I would like to highly recommend Helping Hearts Assisted Living in Glendale to anyone seeking a safe, compassionate, and welcoming home for their loved one. If you are in the process of finding a place where your family member can truly live, thrive, and be cared for with dignity, I encourage you to schedule a tour.
As a full-time physical therapist with many years of experience in the home health setting, I have been in countless assisted living homes and facilities. Unfortunately, far too many of them fall short of providing the kind of environment I would want for my own family. Because of this, I spent a great deal of time researching and personally touring many homes before choosing a place for my elderly mother. Helping Hearts was exactly what I had been hoping and praying to find.
This home is owned and operated by a loving Christian couple who pour their hearts into caring for each resident. Their commitment is evident in every detail, from the warmth of the staff they employ to the individualized attention given each day. The caregivers are exceptional and whose compassion and attentiveness make all the difference.
My mother has now lived here for nearly a year, and I can confidently say that she is not only well cared for but also happy and truly at home. The atmosphere is uplifting and filled with activities—musicians and companions visit regularly, and even small animals are occasionally brought in to brighten the residents’ days. The home itself is always spotless, the meals are delicious, and the environment is both safe and nurturing.
I visit daily and have never once been disappointed or concerned with what I see. On the contrary, I continue to feel grateful that we found such a wonderful place. I believe anyone who tours Helping Hearts will quickly recognize the love, dedication, and peace of mind it offers. For families seeking a place where their loved one will be cherished, this home is a rare and special find.
My family and I are very happy to have found Helping Hearts to care for my Mother. Ana-Maria and the staff are kind and caring. My Mother is well taken care of. Mom has enjoyed exercise classes and decorating Christmas ornaments. Ana-Marie is excellent in keeping me informed of Mom's progress and any needs she has. If anyone is looking for a great place for a loved one this should be the first place you look.
A visit is the best way to get a feel for Helping Hearts Assisted Living LLC. Share your visit preferences with GlenOak. We'll follow up about next steps.
Arizona time. These are preferences, not available appointments. The community must confirm.
THE DETAILS OF EVERYDAY LIFE
Amenities & services
Dining & household services
Mealsunspecified frequency; care-category assumption, not an observed fact
Housekeepingunspecified frequency; care-category assumption, not an observed fact
Laundry serviceunspecified frequency; care-category assumption, not an observed fact
Activities & transportation
Organized activitiesunspecified frequency; care-category assumption, not an observed fact
The agency cited 4 deficiencies concerning Resident records, Medication services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Resident recordsR9-10-808.C.1.g
Cited requirement:C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
Correction information is not available in the records reviewed.
R9-10-815.F.2.a.i-ii
Cited requirement:F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the following: a. Provides access to an outside area that: i. Allows the resident to be at least 30 feet away from the facility, and ii. Controls or alerts employees of the egress of a resident from the facility;
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.B.3.c
Cited requirement:B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: c. Is documented in the resident's medical record.
Correction information is not available in the records reviewed.
R9-10-818.A.4
Cited requirement:A. A manager shall ensure that: 4. A disaster drill for employees is conducted on each shift at least once every three months and documented;
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does Helping Hearts Assisted Living LLC offer?
Helping Hearts Assisted Living LLC offers assisted living. Confirm which services can meet your needs directly with the community.
Can I book a tour here?
A local advisor can help with tour questions and next steps. Tour preferences are requests; appointments need community confirmation. Call the community directly at (602) 799-5531 for appointments. The community must confirm any booking.
What does the review count include?
The total includes ratings with and without written comments. A written summary appears when available. Reviews reflect personal experiences and should be considered alongside a visit and a conversation with the community.
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About this listing
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