Hartford Assisted Living is an assisted living home in Glendale, Arizona, at 3736 West Hartford Avenue. This residential setting is an option for families comparing smaller assisted living homes in the area. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living home
Glendale
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Community reviews
4.0/ 5
4 ratings · Google Maps
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Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Markus Totan · 5 / 5 ·
This assisted living home in Glendale is truly wonderful. The home itself is always clean, well-maintained, and has a warm, comfortable atmosphere that feels very welcoming. The staff is professional, caring, and attentive, always going above and beyond to make sure everyone feels supported. The owner is also very involved, compassionate, and clearly takes pride in providing excellent care and creating a positive environment. You can tell they genuinely care about the people they serve. I highly recommend this home to anyone looking for a trustworthy assisted living facility in Glendale.
Not assisted living, more like assisted death. We transfered my grandmother there from a rehab facility, who was a vibrant, independent woman until a fall and hip injury. Within days, they were sedating and starving her to death treating her as a hospice patient. Saying it wad normal for someone dying to not want to eat.
She wasn't dying naturally, she had no cognitive or physical ability to eat because of the heavy sedation. On top, to validate themselves, they would put stupid meals like ribs in her room, as if she was going to be able to eat them. Then act as of they made an effort to feed her by serving her such a meal.
If it were a true "care" facility, there would have been greater care in trying to help her regain her health and strength.
They also have some strange man working there administering drugs who I am pretty sure is not authorized to administer medications.
Remember they were treating her as a hospice patient, counting her last days... we took her out of that death trap, took her off the sedatives, and started feeding her foods she can take down, and she's doing quite well right now several months later.
Beware of this place and any care facility sedating your loved ones. They do this to make it easier for themselves to "care" for those individuals.
I’ve had my father in Hartford Assisted Living for 9 months now and I can’t praise this facility enough. It’s always clean, staff is extraordinary and very professional, not just with the residents but with us visitors as well. Meals are cooked from scratch which is something rare nowadays and the owner goes above and beyond to make sure residents are happy and taken care of. I couldn’t be more happy with the choice I made, I can’t recommend them enough.
The agency cited 7 deficiencies concerning Tuberculosis clearance, Residency and Residency Agreements, Service Plans, Directed Care Services, Hazardous-material storage. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Tuberculosis clearanceR9-10-807.A.1-2
Cited requirement:R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident’s date of occupancy, and 2. As specified in R9-10-113
Provider-listed correction date: May 22, 2026. A provider’s plan does not establish agency-confirmed correction.
Residency and Residency AgreementsR9-10-807.H.1-5
Cited requirement:R9-10-807.H.1-5. Residency and Residency Agreements H. A manager shall ensure that the written notice of termination of residency in subsection (G) includes: 1. The date of notice; 2. The reason for termination; 3. The policy for refunding fees, charges, or deposits; 4. The deposition of a resident’s fees, charges, and deposits; and 5. Contact information for the State Long-Term Care Ombudsman.
Provider-listed correction date: May 22, 2026. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.A.3.c
Cited requirement:R9-10-808.A.3.c. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: c The amount, type, and frequency of assisted living services and ancillary services being provided to the resident, including medication administration or assistance in the self-administration of medication;
Provider-listed correction date: May 26, 2026. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.A.4.a
Cited requirement:R9-10-808.A.4.a. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): a. No later than 14 calendar days after a significant change in the resident’s physical, cognitive, or functional condition; and
Provider-listed correction date: May 26, 2026. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.C.1.g
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; and
Provider-listed correction date: May 22, 2026. A provider’s plan does not establish agency-confirmed correction.
Directed Care ServicesR9-10-815.F.2.a-c
Cited requirement:R9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 1. Policies and procedures are established, documented, and implemented that ensure the safety of a resident who may wander; 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the following: a. Provides access to an outside area that: i. Allows the resident to be at least 30 feet away from the facility that is secure, and ii. Monitors or alerts employees of the egress of a resident from the facility; b. Provides access to an outside area: i. From which a resident may exit to a location at least 30 feet away from the facility that is secure, and ii. Monitors or alerts employees of the egress of a resident from the facility; or c. Uses a mechanism that meets the Special Egress-Control Devices provisions in the International Building Code incorporated by reference in R9-10-104.01; and
Provider-listed correction date: May 22, 2026. A provider’s plan does not establish agency-confirmed correction.
Hazardous-material storageR9-10-820.A.11
Cited requirement:R9-10-820.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
The agency cited 6 deficiencies concerning Tuberculosis clearance, Resident records, Medication services, Hazardous-material storage. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Tuberculosis clearanceR9-10-806.A.8.a-b
Cited requirement:A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date the individual begins providing services at or on behalf of the assisted living facility, and b. As specified in R9-10-113;
Correction information is not available in the records reviewed.
Resident recordsR9-10-811.C.17
Cited requirement:C. A manager shall ensure that a resident's medical record contains: 17. Documentation of notification of the resident of the availability of vaccination for influenza and pneumonia, according to A.R.S. § 36-406(1)(d);
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.B.3.b
Cited requirement:B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
Correction information is not available in the records reviewed.
R9-10-818.D.1
Cited requirement:D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident's emergency contact and primary care provider; and
Correction information is not available in the records reviewed.
R9-10-818.D.2.a-f
Cited requirement:D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident, emergency, or injury; c. The names of individuals who observed the accident, emergency, or injury; d. The actions taken by the caregiver or assistant caregiver; e. The individuals notified by the caregiver or assistant caregiver; and f. Any action taken to prevent the accident, emergency, or injury from occurring in the future.
Correction information is not available in the records reviewed.
Hazardous-material storageR9-10-819.A.11
Cited requirement:A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does Hartford Assisted Living offer?
Hartford Assisted Living offers assisted living. Confirm which services can meet your needs directly with the community.
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A local advisor can help with tour questions and next steps. Tour preferences are requests; appointments need community confirmation. Call the community directly at (602) 603-2734 for appointments. The community must confirm any booking.
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