About Immaculate Heart Of Mary Assisted Living Home LLC
Immaculate Heart Of Mary Assisted Living Home LLC is an assisted living home in Gilbert, Arizona, at 3678 East Thornton Avenue. This residential setting is an option for families comparing smaller assisted living homes in the area. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living home
Gilbert
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
3.0/ 5
8 ratings · Google Maps
Checked
Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Carefree Christian · 5 / 5 ·
Immaculate Heart of Mary Assisted Living has been a true blessing for my grandfather's care. As someone who requires support for dementia and the unique challenges that come with it--like sundowning issues and mood swings--I'm deeply grateful for their expertise and compassion. The staff handles these complex situations with incredible patience, skill, and ease, making it evident that they truly understand the needs of the aging population.
Seeing how they care for my grandfather and the other residents, I'm reminded of God's work in action. Immaculate Heart of Mary's team brings such peace and stability to each day, which is priceless. They embody the verse, "Whatever you did for one of the least of these brothers and sisters of mine, you did for me." (Matthew 25:40). I couldn't be more thankful for the comfort they provide to both my grandfather and our entire family.
The home is very welcoming and friendly environment. The facility is,always kept clean and well maintained. Their staff are incredibly compassionate & very attentive to the residents needs. Very supportive environment with a variety of engaging activities & delicious meals that cater to the residents dietary needs. Residents are very pleasant to talk to. Its always a beautiful feeling to see them smiling and interacting to each other specialty when they gather in the living room and watch their favorite movie. Thank you for the wonderful care. ❤🙏
What looks good on the outside isn't what goes on on the inside. If you put your loved one in this home make sure you show up at different days and times to see what is really going on. The caregivers are substandard, will yell at the residents, ignore calls for help, and sell you a bill of goods. Also if you don't want your loved one's medical history and your financial issues talked about to everyone, do not have your loved one stay here. Anyone here needs an advocate in their corner to watch out for their well-being. They talk the talk, but don't walk the walk.
My friend was a resident of this facility, I've witnessed many acts of neglect with my friend and the residents at this facility. I have also witnessed so many HIPAA violation and many altercations with the Main caregiver and other caregivers.
In one occasion when I was visiting my friend their was big altercation between the main caregiver ( Ella ) and another caregiver, one of the resident had to call the police because they were screaming awful words insulting each other, the residents were all sacred.
They have no activities what so ever! they don't engage with any of the residents, the residents are left in their room for hours, some screaming, other's just sitting and or laying in their beds, meanwhile you have all these caregivers just sitting and on their phone hearing some of the residents calling for help and they don't get up to help them, they are to busy being on the cell phone!!
I do not recommend this place for your love ones!!
If you care about and love your family, do NOT place them here! I've witnessed many HIPAA violations, they lie, zero activities. I was a frequent visitor with my sister and witnessed police being called out for vulgar verbal confrontation
between caregivers, I've witnessed EMS being called out over injuries and was present when APS made visits. BECAREFUL your family member is at risk!! They will ask you questions, then tell you all you want to hear. Make sure all care givers are legal and can do the basics (like CPR, empty a Foley bag), ask if they are trained by people who are certified to train others. THEY DO NOT CARE!
Oh, and the reviews of 5 star, Lou Brillantes .. He's one of the caregivers writing the review below. I would suspect the other two are as well giving the business they work for a 5 star. I know Louie, "Lou". Shame on you Louie!
Room types and layouts have not been confirmed for this profile.
Regional starting-cost estimate
Assisted living · Phoenix-area reference
About $5,050 per month
A regional starting-cost reference, not a quote from Immaculate Heart Of Mary Assisted Living Home LLC. Care, room choices, and fees can change your total.
Home-based care costs may differ from this regional reference.
Prices are estimates and may vary.
Estimate checked September 25, 2026.
Prices are estimates and may vary.
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THE DETAILS OF EVERYDAY LIFE
Amenities & services
Dining & household services
Mealsunspecified frequency; care-category assumption, not an observed fact
Housekeepingunspecified frequency; care-category assumption, not an observed fact
Laundry serviceunspecified frequency; care-category assumption, not an observed fact
Activities & transportation
Organized activitiesunspecified frequency; care-category assumption, not an observed fact
The agency cited 7 deficiencies concerning Fall-prevention training, Administration, Tuberculosis clearance, Residency and Residency Agreements, Medical Records, Emergency and Safety Standards. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Fall-prevention trainingA.R.S. § 36-420.01.A
Cited requirement:A.R.S. § 36-420.01.A. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and continued competency training in fall prevention and fall recovery. A health care institution may use information and training materials from the department's Arizona falls prevention coalition in developing the training program.
Correction information is not available in the records reviewed.
AdministrationR9-10-803.C.1.w
Cited requirement:R9-10-803.C.1.w. Administration C. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: w. Cover a quality management program, including incident report and supporting documentation;
Correction information is not available in the records reviewed.
Tuberculosis clearanceR9-10-807.A.1-2
Cited requirement:R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident’s date of occupancy, and 2. As specified in R9-10-113
Correction information is not available in the records reviewed.
Residency and Residency AgreementsR9-10-807.B.1.a-b
Cited requirement:R9-10-807.B.1.a-b. Residency and Residency Agreements B. A manager shall ensure that before or at the time of acceptance of an individual, the individual submits documentation that is dated within 90 calendar days before the individual is accepted by an assisted living facility and: 1. If an individual is requesting or is expected to receive supervisory care services, personal care services, or directed care services: a. Includes whether the individual requires: i. Continuous medical services, ii. Continuous or intermittent nursing services, or iii. Restraints; and b. Is dated and signed by a: i. Physician, ii. Registered nurse practitioner, iii. Registered nurse, or iv. Physician assistant; and
Correction information is not available in the records reviewed.
Medical RecordsR9-10-811.A.1
Cited requirement:R9-10-811.A.1. Medical Records A. A manager shall ensure that: 1. A medical record is established and maintained for each resident according to A.R.S. Title 12, Chapter 13, Article 7.1;
Correction information is not available in the records reviewed.
Emergency and Safety StandardsR9-10-819.A.2
Cited requirement:R9-10-819.A.2. Emergency and Safety Standards A. A manager shall ensure that: 2. The disaster plan required in subsection (A)(1) is reviewed at least once every 12 months;
Correction information is not available in the records reviewed.
Emergency and Safety StandardsR9-10-819.A.4
Cited requirement:R9-10-819.A.4. Emergency and Safety Standards A. A manager shall ensure that: 4. A disaster drill for employees is conducted on each shift at least once every three months and documented;
Correction information is not available in the records reviewed.
The agency cited 1 deficiency. Read the official report for the inspector’s evidence and scope.
Findings and correction information
R9-10-803.A.3.b.i-ii
Cited requirement:A. A governing authority shall: 3. Designate, in writing, a manager who: b. Except for the manager of an adult foster care home, has either a: i. Certificate as an assisted living facility manager issued under A.R.S. § 36-446.04(C), or ii. A temporary certificate as an assisted living facility manager issued under A.R.S. § 36-446.06;
Correction information is not available in the records reviewed.
The agency cited 4 deficiencies concerning Medication services, Hazardous-material storage. Read the official report for the inspector’s evidence and scope.
Findings and correction information
R9-10-815.F.2.a.i-ii
Cited requirement:F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the following: a. Provides access to an outside area that: i. Allows the resident to be at least 30 feet away from the facility, and ii. Controls or alerts employees of the egress of a resident from the facility;
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.B.3.c
Cited requirement:B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: c. Is documented in the resident's medical record.
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.F.1
Cited requirement:F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
Correction information is not available in the records reviewed.
Hazardous-material storageR9-10-819.A.11
Cited requirement:A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
Correction information is not available in the records reviewed.
The agency cited 4 deficiencies concerning Tuberculosis clearance. Read the official report for the inspector’s evidence and scope.
Findings and correction information
R9-10-803.A.9
Cited requirement:A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
Correction information is not available in the records reviewed.
R9-10-806.B.4.b.i
Cited requirement:B. A manager of an assisted living home shall ensure that: 4. At least the manager or a caregiver is present at an assisted living home when a resident is present in the assisted living home and: b. If the manager or caregiver is not awake during nighttime hours: i. The manager or caregiver can hear and respond to a resident needing assistance; and
Correction information is not available in the records reviewed.
Tuberculosis clearanceR9-10-806.C.1.a-c
Cited requirement:C. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: a. The individual's name, date of birth, and contact telephone number; b. The individual's starting date of employment or volunteer service and, if applicable, the ending date; and c. Documentation of: i. The individual's qualifications, including skills and knowledge applicable to the individual's job duties; ii. The individual's education and experience applicable to the individual's job duties; iii. The individual's completed orientation and in-service education required by policies and procedures; iv. The individual's license or certification, if the individual is required to be licensed or certified in this Article or in policies and procedures; v. If the individual is a behavioral health technician, clinical oversight required in R9-10-115; vi. Evidence of freedom from infectious tuberculosis, if required for the individual according to subsection (A)(8); vii. Cardiopulmonary resuscitation training, if required for the individual in this Article or policies and procedures; viii First aid training, if required for the individual in this Article or policies and procedures; and ix. Do…
Correction information is not available in the records reviewed.
R9-10-819.A.1.b
Cited requirement:A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does Immaculate Heart Of Mary Assisted Living Home LLC offer?
Immaculate Heart Of Mary Assisted Living Home LLC offers assisted living. Confirm which services can meet your needs directly with the community.
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