Brookdale North Gilbert is an assisted living center in Gilbert, Arizona, at 845 North El Dorado Drive. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living center
Gilbert
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
4.1/ 5
36 ratings · Google Maps
Checked
Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Dennis Miner · 5 / 5 ·
My mom is now living at Brookdale North Gilbert and the staff is doing a great job of helping her settle into new routines and patterns as she gradually adapts to this new stage of her life. Bailee Delci the Executive Director has been extremely helpful guiding me threw this process with patience, expertise, and a much appreciated sense of humor.
We chose Brookdale North Gilbert for its bright, friendly atmosphere. The well trained staff work together to keep the residents happy and busy. As a proactive family we got to know the staff through the ups and downs of this heart wretching journey - the staff is amazing! Thank you to all the staff at Brookdale North Gilbert for all you do.
I love Brookdale North Gilbert! Candy Watts is amazing and very personable when it comes to working with families, as well as the whole staff. Everyone is friendly, the building is clean, and I would recommend this building to anyone who is looking for Memory Care! Thank you everyone at Brookdale North Gilbert for being so kind and friendly!
Brookdale North Gilbert is staffed by some of the kindest and hard working people I've ever met. They care about their residents and Kimberly is a fantastic resource for when it comes time to say goodbye to your loved one. My Mom was here for just a while, but she enjoyed the little time she was there and was comfortable. William the current Executive Director is one that gets down into the dirt to help out and isn't one to shirk his duties. Audrey stepped in as Clare Bridge Program Coordinator (Activities) and has had some of the most memorable family nights I've been a part of. Thank you for all that you've done for us and our Mother.
We recently placed my mother at Brookdale North Gilbert. She has a beautiful studio with fresh paint and a small kitchen. The staff, are efficient and very helpful. The nurses, CNA’s and caregivers are compassionate, friendly and treat my mother well. My mother has been at other assisted care facilities and none compare to the cleanliness, compassion and care that she has received at Brookdale North Gilbert.
The agency cited 2 deficiencies concerning Service Plans, Memory Care Services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Service PlansR9-10-808.A.3.c
Cited requirement:R9-10-808.A.3.c. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: c The amount, type, and frequency of assisted living services and ancillary services being provided to the resident, including medication administration or assistance in the self-administration of medication;
Provider-listed correction date: Sep 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Memory Care ServicesR9-10-816.A.3.a-c
Cited requirement:R9-10-816.A.3.a-c. Memory Care Services A. If an assisted living facility is authorized to provide directed care services, a manager shall ensure that: 3.For a resident who requests or receives memory care services from the assisted living facility, a medical practitioner: a. Evaluates the resident within 30 calendar days before acceptance of the resident and at least once every six months throughout the duration of the resident’s need for memory care services; b. Reviews the assisted living facility’s scope of services; and c. Signs and dates a determination stating that the resident’s needs can be met by the assisted living facility within the assisted living facility’s scope of services and, for retention of a resident, are being met by the assisted living facility;
The agency cited 1 deficiency concerning Medication services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Medication servicesA.R.S. § 36-420.04.A.1-9
Cited requirement:A.R.S. § 36-420.04.A.1-9. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document that includes all of the following: 1. The reason or reasons the emergency responder was requested on behalf of the resident. 2. Whether the resident receives medication services and, if the resident has provided this information to the assisted living center or assisted living home, a list of all the resident's prescription and over-the-counter medications, their dosages and how frequently they are administered. 3. The name, address and telephone number of the resident's current pharmacy. 4. A list of any known allergies to any medications, additives, preservatives or materials like latex or adhesive. 5. The name and contact information for the resident's primary care physician and power of attorney or authorized representative. 6. Basic information about the resident's physical and mental conditions and basic medical history, such as having diabetes or a pacemaker or expe…
The agency cited 1 deficiency concerning Service Plans. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Service PlansR9-10-808.C.1.g
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; and
The agency cited 6 deficiencies concerning Opioid Prescribing and Treatment, Administration, Personnel, Tuberculosis clearance, Service Plans, Memory Care Services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Opioid Prescribing and TreatmentR9-10-120.F.1.a-e
Cited requirement:R9-10-120.F.1.a-e. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid may be prescribed or ordered as part of treatment, a medical director, a manager as defined in R9-10-801, or a provider, as applicable to the health care institution, shall: 1. Establish, document, and implement policies and procedures for administering an opioid as part of treatment or providing assistance in the self-administration of medication for a prescribed opioid, to protect the health and safety of a patient, that: a. Cover which personnel members may administer an opioid in treating a patient and the required knowledge and qualifications of these personnel members; b. Cover which personnel members may provide assistance in the self administration of medication for a prescribed opioid and the required knowledge and qualifications of these personnel members; c. Include how, when, and by whom a patient's need for opioid administration is assessed; d. Include how, when, and by who…
Provider-listed correction date: Mar 31, 2026. A provider’s plan does not establish agency-confirmed correction.
PersonnelR9-10-806.A.4.a-b
Cited requirement:R9-10-806.A.4.a-b. Personnel A. A manager shall ensure that: A caregiver’s or assistant caregiver’s skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
Provider-listed correction date: Mar 31, 2026. A provider’s plan does not establish agency-confirmed correction.
Tuberculosis clearanceR9-10-807.A.1-2
Cited requirement:R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident’s date of occupancy, and 2. As specified in R9-10-113
Provider-listed correction date: Mar 31, 2026. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.C.1.g
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; and
Provider-listed correction date: Mar 9, 2026. A provider’s plan does not establish agency-confirmed correction.
Memory Care ServicesR9-10-816.B
Cited requirement:R9-10-816.B. Memory Care Services B. A manager shall ensure that staff obtain a certificate of completion, as specified in R9-10-126, including the minimum eight hours of initial memory care services training within the first 30 days of hire or provide a copy of a certificate of completion, as specified in R9-10-126, obtained within the preceding 12 months from the date of hire. If a staff member or contractor has not worked at an assisted living facility that is licensed to provide directed care services for a period of 12 months, the staff member or contractor must complete the minimum eight hours of initial memory care services training within 30 days after the date of hire, rehire, or returning to work.
The agency cited 4 deficiencies concerning Administration, Medical Records, Directed Care Services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
A.R.S. § 36-420.04.D
Cited requirement:A.R.S. § 36-420.04.D. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document D. An assisted living center or assisted living home shall maintain a copy of the document provided to the emergency responder and documentation of the actions required by subsection B of this section for a period of two years after the date of the emergency.
Provider-listed correction date: Nov 7, 2025. A provider’s plan does not establish agency-confirmed correction.
AdministrationR9-10-803.A.10
Cited requirement:R9-10-803.A.10. Administration A. A governing authority shall: 10. Ensure the health, safety, or welfare of a resident is not placed at risk of harm.
Provider-listed correction date: Nov 14, 2025. A provider’s plan does not establish agency-confirmed correction.
Medical RecordsR9-10-811.B.1-2
Cited requirement:R9-10-811.B.1-2. Medical Records B. If an assisted living facility maintains residents’ medical records electronically, a manager shall ensure that: 1. Safeguards exist to prevent unauthorized access, and 2. The date and time of an entry in a resident’s medical record is recorded by the computer’s internal clock.
Provider-listed correction date: Nov 14, 2025. A provider’s plan does not establish agency-confirmed correction.
Directed Care ServicesR9-10-815.F.2.a-c
Cited requirement:R9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 1. Policies and procedures are established, documented, and implemented that ensure the safety of a resident who may wander; 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the following: a. Provides access to an outside area that: i. Allows the resident to be at least 30 feet away from the facility that is secure, and ii. Monitors or alerts employees of the egress of a resident from the facility; b. Provides access to an outside area: i. From which a resident may exit to a location at least 30 feet away from the facility that is secure, and ii. Monitors or alerts employees of the egress of a resident from the facility; or c. Uses a mechanism that meets the Special Egress-Control Devices provisions in the International Building Code incorporated by reference in R9-10-104.01; and
The agency cited 2 deficiencies concerning Medication services, Administration. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Medication servicesA.R.S. § 36-420.04.A.1-9
Cited requirement:A.R.S. § 36-420.04.A.1-9. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document that includes all of the following: 1. The reason or reasons the emergency responder was requested on behalf of the resident. 2. Whether the resident receives medication services and, if the resident has provided this information to the assisted living center or assisted living home, a list of all the resident's prescription and over-the-counter medications, their dosages and how frequently they are administered. 3. The name, address and telephone number of the resident's current pharmacy. 4. A list of any known allergies to any medications, additives, preservatives or materials like latex or adhesive. 5. The name and contact information for the resident's primary care physician and power of attorney or authorized representative. 6. Basic information about the resident's physical and mental conditions and basic medical history, such as having diabetes or a pacemaker or expe…
Provider-listed correction date: Jun 18, 2025. A provider’s plan does not establish agency-confirmed correction.
AdministrationR9-10-803.J.1-6
Cited requirement:R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident's physical, …
The agency cited 1 deficiency concerning Staff qualifications and training. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Staff qualifications and trainingR9-10-806.C.1.c.iii
Cited requirement:C. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: iii. The individual's completed orientation and in-service education required by policies and procedures;
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does Brookdale North Gilbert offer?
Brookdale North Gilbert offers memory care, assisted living. Confirm which services can meet your needs directly with the community.
Can I book a tour here?
A local advisor can help with tour questions and next steps. Tour preferences are requests; appointments need community confirmation. Call the community directly at (480) 539-0801 for appointments. The community must confirm any booking.
What does the review count include?
The total includes ratings with and without written comments. A written summary appears when available. Reviews reflect personal experiences and should be considered alongside a visit and a conversation with the community.
Represent this community?
Claim this profile to propose updates for staff review.
About this listing
Community information is provided for research. Confirm current prices, services and openings with the community. GlenOak connects families with local advisor partners. Claiming a listing does not verify every fact.
GlenOak may receive a fee or a share of a placement fee from a local advisor partner after a completed move-in. There is no charge from GlenOak to browse or submit a request.