The Enclave at Chandler Senior Living’s operator website identifies the West Chandler Boulevard address and describes independent living, assisted living and memory care. It presents dining, activities, wellness programming and a choice of floor plans as parts of community life.
During a tour, compare the actual room and care neighborhood with the person’s daily routine. Ask which activities and dining arrangements are included, how support changes after reassessment and whether a move within or outside the community could be required. Room accessibility and current vacancies still need confirmation for the specific accommodation offered.
Assisted living center
Chandler
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
3.9/ 5
53 ratings · Google Maps
Checked
Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Mary Ziebell · 1 / 5 ·
My friend started living here in Feb.26' and it has not been a very pleasant situation. They fired the general manager on March 1st so there has not been anyone in charge until May 18th and the place has run a muck! I hope the new management can get a handle on the issues but I'm sure it will take a lot of changes and is this new person ready to do that, especially where the dining experience is involved. The amount of money these people pay to live there is astronomical and the food and dining is a large part of that and they CANNNOT seem to do it well. Time will tell but I do know that I do NOT want to have to move him again anytime soon, so fingers crossed.
My parents were residents of Enclave of Chandler from 06/24/2018 to 02/07/2025. I would NOT recommend this place. Please do NOT place yourself or loved ones here—or at any facility owned by this corporation. Corporate ownership changed since 2018, and when it did the quality declined rapidly. I was an active on-site advocate five or more days a week.
Dining: The food is beyond poor—often sloppy and barely edible. Chicken tenders were served raw 3 times. Wait times are excessive. Dessert options are limited, and drink glasses are tiny. Alternative meal choices are low quality and often unavailable. If you’re given a tour, you’ll likely receive a decent meal. But ask residents what they’re really served, and speak to them privately.
Billing: Expect to visit the billing office frequently. My parents account was wrongly charged nearly every month for guest meals at $15 each—despite no guests. Check every charge on your monthly statement.
Care: Staff are overworked and extremely understaffed. There's no ongoing training. Nurses are rarely present; at one point, there was no nurse for over 3 months. Call button response at times can be lengthy. You must be hands-on, especially regarding medications. PRN pain meds you need to request for your pre-approval—my father was given an extra dose of morphine without my approval. It took two days to stabilize him. I have documentation. Sundays often had only one caregiver for the entire assisted living unit. Be prepared to handle oversight yourself.
Maintenance & Housekeeping: Residents are expected to handle their own TV issues with Cox—despite TV service being included in rent. My father’s ice maker broke, and maintenance said maybe in two days they can repair it. I repaired it myself. On another occasion, staff expected my 85- and 87-year-old parents to plunge their own toilet and insisted that all residents were to own plungers. Cleaning was often delayed or skipped due to staff shortages. The former business manager had to step in to clean rooms.
Management: Management is unresponsive once they’ve collected your move-in fee. The director avoided my father’s table in the dining room because I had raised concerns. I spoke up for my parents—and was ignored. Staff even questioned my privately hired companions about their roles.
Move-Out: My father passed. While moving out both the director and the nursing director avoided me and offered no condolences. I had business Manager Katy sign a document I created, confirming return of keys and alert button. I asked, “Is there anything else I need to do?” and was told no. Weeks later, I received a reimbursement check with no detail. After requesting an itemized invoice several times, I received a list with “damages” and a 15% “move-out administration fee.” Apparently there was a walk through that should have occurred with the Director. Since that did not occur I was not able to dispute damages that they reported.
After calling corporate, I finally got a call back about my last statement over billing on meals. That same day, Director Marcia contacted me. I shared all these concerns. She expressed empathy, but it was too late—my father was gone. Many of these issues were raised prior while he was still a resident. It’s now over 3 months since his passing, and I’m still waiting on a $30 credit for guest meals that were never consumed. A sympathy card finally arrived—3.6 months after his passing and only after reaching to corporate and director Marcia calling me—and it wasn’t even addressed to me in the correct name. The $30 was finally received more than 3 1/2 months after my father passing.
I honored my father's wish to remain there because it was where his wife had passed and what was familiar to him. The facility was blessed with a few caring employees, but please—spend your money elsewhere. There are far better communities with caring staff and leadership. The word “because of Corporate” will be used as a excuse consistently for their poor services. Spectrum is a profit-driven company where residents are clearly not the priority.
Did a tour of the place, and like everything about it. the location was particularly important to me, in order to be close to family. Chas did an excellent job. At this time I am not ready to make the move, but when I am I will most certainly reach out to the team there.
today was a fabulous day here at Enclave Chandler! We had a wonderful afternoon of entertainment, starting with the piano and violin duet and concluding with the saxophone Quartet. They were absolutely wonderful and I loved the Christmas songs they played. this has been a very good holiday week because Sunday evening we had musical entertainment from an elementary school, a middle school, and a high school. I really appreciate the holiday entertainment that we have been provided this week. Thank you.
Anytime I’ve visited The Enclave at Chandler, I’ve had a great experience! The community is clean, well-maintained, and peaceful, and the apartments are comfortable and well designed. The location is also very convenient, close to shopping and dining while still feeling quiet.
I especially want to recognize Marcia, the Executive Director, who is professional, approachable, and genuinely cares about the residents. Her leadership really shows in how smoothly the community is run and how responsive the staff is. Overall, this is a wonderful place to live and I would highly recommend it.
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THE DETAILS OF EVERYDAY LIFE
Amenities & services
Rooms & living spaces
In-unit laundryOnly in select apartments.For Memory care
Dining & household services
Meals
Multiple dining venues
HousekeepingIncludedIncluded for memory care; inclusion in other care plans is unverified.For Memory care
Community features
On-site salonExtra chargeProvided by a third-party vendor and billed separately.For Memory care
Theater
Arts studio
Activities & transportation
Organized activities
Outings
Policies & conveniences
Resident Wi-FiIncludedComplimentary in common areas; personal apartment internet may cost extra.For Memory care
The agency cited 1 deficiency concerning Personal Care Services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Personal Care ServicesR9-10-814.F.1-4
Cited requirement:R9-10-814.F.1-4. Personal Care Services F. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving personal care services includes: 1. Skin maintenance to prevent and treat bruises, injuries, pressure sores, and infections; 2. Offering sufficient fluids to maintain hydration; 3. Incontinence care that ensures that a resident maintains the highest practicable level of independence when toileting; and 4. If applicable, the determination in subsection (B)(2)(b)(iii).
The agency cited 1 deficiency concerning Administration. Read the official report for the inspector’s evidence and scope.
Findings and correction information
AdministrationR9-10-803.J.1-6
Cited requirement:R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46- 454, to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility’s manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident’s physical, …
The agency cited 1 deficiency concerning Medication services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Medication servicesA.R.S. § 36-420.04.A.1-9
Cited requirement:36-420.04. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document that includes all of the following: 1. The reason or reasons the emergency responder was requested on behalf of the resident. 2. Whether the resident receives medication services and, if the resident has provided this information to the assisted living center or assisted living home, a list of all the resident's prescription and over-the-counter medications, their dosages and how frequently they are administered. 3. The name, address and telephone number of the resident's current pharmacy. 4. A list of any known allergies to any medications, additives, preservatives or materials like latex or adhesive. 5. The name and contact information for the resident's primary care physician and power of attorney or authorized representative. 6. Basic information about the resident's physical and mental conditions and basic medical history, such as having diabetes or a pacemaker or experiencing freque…
Correction information is not available in the records reviewed.
The agency cited 7 deficiencies concerning Medication services, Hazardous-material storage. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Medication servicesR9-10-808.A.3.f
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: f. For a resident who will be storing medication in the resident's bedroom or residential unit, how the medication will be stored and controlled;
Correction information is not available in the records reviewed.
R9-10-818.A.3.a-d
Cited requirement:A. A manager shall ensure that: 3. Documentation of the disaster plan review required in subsection (A)(2) includes: a. The date and time of the disaster plan review; b. The name of each employee or volunteer participating in the disaster plan review; c. A critique of the disaster plan review; and d. If applicable, recommendations for improvement;
Correction information is not available in the records reviewed.
R9-10-818.A.5.a
Cited requirement:A. A manager shall ensure that: 5. An evacuation drill for employees and residents: a. Is conducted at least once every six months; and
Correction information is not available in the records reviewed.
R9-10-819.A.3.a
Cited requirement:A. A manager shall ensure that: 3. Garbage and refuse are: a. Stored in covered containers lined with plastic bags, and
Correction information is not available in the records reviewed.
R9-10-819.A.6
Cited requirement:A. A manager shall ensure that: 6. Hot water temperatures are maintained between 95º F and 120º F in areas of an assisted living facility used by residents;
Correction information is not available in the records reviewed.
R9-10-819.A.9
Cited requirement:A. A manager shall ensure that: 9. Soiled linen and soiled clothing stored by the assisted living facility are maintained separate from clean linen and clothing and stored in closed containers away from food storage, kitchen, and dining areas;
Correction information is not available in the records reviewed.
Hazardous-material storageR9-10-819.A.11
Cited requirement:A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
Correction information is not available in the records reviewed.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does The Enclave at Chandler Senior Living offer?
The Enclave at Chandler Senior Living offers independent living, assisted living, memory care. Confirm which services can meet your needs directly with the community.
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