Assisted living center
A GlenOak Living community guide
350 South Alma School Road, Chandler, AZ 85224
GET TO KNOW THE COMMUNITY
Solterra Senior Living is an assisted living center in Chandler, Arizona, at 350 South Alma School Road. Ask about current room availability, the daily routine, and support for your individual care needs.
EXPERIENCES THAT HELP YOU CHOOSE
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These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Patrick Klingman · 2 / 5 ·
Solterra assisted living was recently purchased by another company. Since that time they have reduced staff and the quality of their services has declined. They also have had a difficult time passing state inspections. If you are looking to place a loved one in an assisted living facility, please use due diligence when inquiring at this facility.
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James Cooper · 5 / 5 ·
We may have a slightly different’ take’ on our home here at Solterra. For twenty-five years we lived within a stone’s throw of here. We watched these building being built. As the building went up it was obvious that this was a substantial project and not some shoddy ‘fill in this corner lot’ effort. Shortly after it was opened, we took a tour and were impressed by the layout of the whole facility. We did look at a large number of other opportunities in the area but I think Solterra had become the standard by which we measured each of them. It was not yet our time to move into assisted living but when that time did come some years later there was little question as to what our decision would be. We have been happily living here now for almost three years and have not been disappointed; indeed, we have watched in awe at the management team execute continuous improvement. What was good is now even better. We could probably produce an extensive list of examples but we offer two: - 1. As a retired manager I have taken great pleasure in watching our wellness team take employees, who were already working at an acceptable level, and lead them to personal growth and professional excellence through mentoring and the provision of resources. 2. Last year we had a well presented and reverential observation of Veterans Day. This year the whole management team mounted an observation of Veterans Day that both honored our Veterans, several of whom we are privileged to have here in our community, and demonstrated the intimate relationship we at Solterra share with our local and national representatives. We had the honor of having our Congressman Greg Stanton, the Mayor of Chandler, and other dignitaries join us for the celebration and it was clear that they were happy to be able be with us. In conclusion, we are happy to be here at Solterra of Chandler, we can choose from a huge range of activities daily or just chill out in our comfortable apartment. We have made many friends and this community is filled with interesting people all of whom have interesting stories. This is a tiny part of ours.
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Contact EVCOA · 5 / 5 ·
The transformation at Solterra at Chandler is AMAZING! There is a “new” team doing magical things for the residents. For a year I have watched the culture, the care, and love for the residents refined by the staff led by Dr Charles. The residents, family members, and visitors all have noticed and commented on the changes. There have been tremendous improvements made in care provided, the food that is served, accuracy of billing, compassion, and activities available. As a result, there have been over 50 residents who have moved INTO Solterra Senior Living at Chandler since May 1, 2023 who are thrilled that they found the NICEST, MOST GENEROUS ALTCS PROVIDER in the east valley. What does that mean? That means people tour, they see the welcoming happy residents who talk with them during the tours, and they move in. This also means that Solterra is almost at capacity and if you want the best experience you should RUN not WALK to Solterra and get an apartment before they are all gone!!
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L Mooney · 5 / 5 ·
My parents have been here for over a year now and there have been some changes all for the better. I can not overstate how kind and attentive the staff is. Since the new Director Dr Charles Seal-Villafranca has taken over the staffing has increased, they are better trained, and the overall feeling has improved. It is nurturing and kind. I have to acknowledge some exceptional caregivers here Twyla, Carlo, Fermin, Debbie, Shone, Carlos, and Winnie all have been exemplary in their care and concern for my parents. I would highly recommend Solterra of Chandler it is a safe well run facility and my parents are very happy here.
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Michael Ranta · 1 / 5 ·
I am sad to have to write such a poor review because Solterra started as such a nice facility. The truth is that the care for my father declined drastically and we were forced to move him to a new facility in the end stages of his life. It became apparent that Solterra was no longer able or willing to provide the care he needed to even remain comfortable. Administration turnover has been significant in the last year with many positions, including a head nurse, remaining vacant for long periods. In the last week my father was at the facility, I visited every night just to ensure that he was being taken care of properly, that is the level of trust I was left with. We eventually moved him to a group home where the staff to resident ratio was much better and the quality of care was greatly improved, it was also more affordable.
Google Maps · View review on Google
PLAN WITH A CLEARER BUDGET
No cost or obligation to request current pricing.
Room types and layouts have not been confirmed for this profile.
Assisted living · Phoenix-area reference
About $5,050 per monthA regional starting-cost reference, not a quote from Solterra Senior Living. Care, room choices, and fees can change your total.
Prices are estimates and may vary.
Estimate checked September 25, 2026.
Prices are estimates and may vary.
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GlenOak Senior Advisors
COME TAKE A LOOK
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Arizona time. These are preferences, not available appointments. The community must confirm.
THE DETAILS OF EVERYDAY LIFE
AROUND THE NEIGHBORHOOD
350 South Alma School Road, Chandler, AZ 85224
Chandler · Maricopa County
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GLENOAK SENIOR ADVISORS
Ask GlenOak about care options, total costs and current openings at Solterra Senior Living.
OFFICIAL ARIZONA RECORDS
Arizona Department of Health Services records help explain licensing, inspection findings and enforcement history.
Licensed services: Directed care services (licensed maximum 22); Personal care services (licensed maximum 88); Supervisory care services.
Capacity is the licensed maximum, not available rooms. Status and dates reflect the records checked on Sep 27, 2026.
Records checked Sep 27, 2026 · Requested history: Sep 27, 2023–Sep 27, 2026
No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)2 deficiencies cited
The agency cited 2 deficiencies concerning Service Plans, Environmental Standards. Read the official report for the inspector’s evidence and scope.
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; andView provider’s plan of correction (opens a new tab)
Provider-listed correction date: Aug 31, 2026. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-820.A.6. Environmental Standards A. A manager shall ensure that: 6. Hot water temperatures are maintained between 95º F and 120º F in areas of an assisted living facility used by residents;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 20, 2026. A provider’s plan does not establish agency-confirmed correction.
No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)4 deficiencies cited
The agency cited 4 deficiencies concerning Administration, Emergency and Safety Standards. Read the official report for the inspector’s evidence and scope.
Cited requirement:R9-10-803.C.2. Administration C. A manager shall ensure that policies and procedures are: 2. Available to employees and volunteers of the assisted living facility; andView provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 8, 2026. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-819.A.4. Emergency and Safety Standards A. A manager shall ensure that: 4. A disaster drill for employees is conducted on each shift at least once every three months and documented;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jun 15, 2026. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-819.A.5.a. Emergency and Safety Standards A. A manager shall ensure that: 5. An evacuation drill for employees and residents: a. Is conducted at least once every six months; andView provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jun 15, 2026. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-819.A.7.a. Emergency and Safety Standards A. A manager shall ensure that: 7. If the assisted living facility is authorized to provide directed care services, an elopement drill for employees: a. Conduct an elopement drill every six months on each shift and document the date, time, and description of each drill; andView provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jun 15, 2026. A provider’s plan does not establish agency-confirmed correction.
1 deficiency cited
The agency cited 1 deficiency concerning Physical Plant Standards. Read the official report for the inspector’s evidence and scope.
Cited requirement:R9-10-821.D.6.c.i-viii. Physical Plant Standards D. A manager shall ensure that: 6. If a resident’s sleeping area is in a residential unit, the residential unit has: c. A bathroom that provides privacy when in use and contains: i. A working toilet that flushes and has a seat; ii. A working sink with running water; iii. A working bathtub or shower; iv. Lighting; v. A mirror; vi. A window that opens or another means of ventilation; vii. Grab bars for the toilet and, if applicable, the bathtub or shower and other assistive devices, if required to provide for resident safety; and viii.Nonporous surfaces for shower enclosures and slip-resistant surfaces in bathtubs and showers;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 28, 2026. A provider’s plan does not establish agency-confirmed correction.
No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)4 deficiencies cited
The agency cited 4 deficiencies concerning Administration, Service Plans. Read the official report for the inspector’s evidence and scope.
Cited requirement:R9-10-803.A.10. Administration A. A governing authority shall: 10. Ensure the health, safety, or welfare of a resident is not placed at risk of harm.View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jan 20, 2026. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46- 454, to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility’s manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident’s physical, …View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Dec 9, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-808.A.3.a. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: a. A description of the resident’s medical or health problems, including physical, behavioral, cognitive, or functional conditions or impairments;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Dec 31, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; andView provider’s plan of correction (opens a new tab)
Provider-listed correction date: Dec 31, 2025. A provider’s plan does not establish agency-confirmed correction.
No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)1 deficiency cited
The agency cited 1 deficiency concerning Medication Services. Read the official report for the inspector’s evidence and scope.
Cited requirement:R9-10-817.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, andView provider’s plan of correction (opens a new tab)
Provider-listed correction date: Oct 8, 2025. A provider’s plan does not establish agency-confirmed correction.
1 deficiency cited
The agency cited 1 deficiency concerning Environmental Standards. Read the official report for the inspector’s evidence and scope.
Cited requirement:R9-10-820.A.4. Environmental Standards A. A manager shall ensure that: 4. Heating and cooling systems maintain the assisted living facility at a temperature between 70° F and 84° F at all times, unless individually controlled by a resident;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Dec 9, 2025. A provider’s plan does not establish agency-confirmed correction.
No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)4 deficiencies cited
The agency cited 4 deficiencies concerning Resident Rights, Directed Care Services, Environmental Standards. Read the official report for the inspector’s evidence and scope.
Cited requirement:R9-10-810.B.1. Resident Rights B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Dec 5, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-815.F.1. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 1. Policies and procedures are established, documented, and implemented that ensure the safety of a resident who may wander;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Dec 1, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the following: a. Provides access to an outside area that: i. Allows the resident to be at least 30 feet away from the facility, and ii. Controls or alerts employees of the egress of a resident from the facility; b. Provides access to an outside area: i. From which a resident may exit to a location at least 30 feet away from the facility, and ii. Controls or alerts employees of the egress of a resident from the facility; or c. Uses a mechanism that meets the Special Egress-Control Devices provisions in the International Building Code incorporated by reference in R9-10-104.01; andView provider’s plan of correction (opens a new tab)
Provider-listed correction date: Nov 19, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-819.A.1.b. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 9, 2025. A provider’s plan does not establish agency-confirmed correction.
4 deficiencies cited
The agency cited 4 deficiencies concerning Administration, Personnel, Directed Care Services, Environmental Standards. Read the official report for the inspector’s evidence and scope.
Cited requirement:R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident's physical, …View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jun 6, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-806.A.10. Personnel A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Aug 4, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the following: a. Provides access to an outside area that: i. Allows the resident to be at least 30 feet away from the facility, and ii. Controls or alerts employees of the egress of a resident from the facility; b. Provides access to an outside area: i. From which a resident may exit to a location at least 30 feet away from the facility, and ii. Controls or alerts employees of the egress of a resident from the facility; or c. Uses a mechanism that meets the Special Egress-Control Devices provisions in the International Building Code incorporated by reference in R9-10-104.01; andView provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jun 4, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-819.A.1.b. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jun 6, 2025. A provider’s plan does not establish agency-confirmed correction.
23 deficiencies cited
The agency cited 23 deficiencies concerning Fall-prevention training, Tuberculosis clearance, Opioid Prescribing and Treatment, Administration, Personnel, Service Plans and other requirements. Read the official report for the inspector’s evidence and scope.
Cited requirement:A.R.S. § 36-420.01.A. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and continued competency training in fall prevention and fall recovery. A health care institution may use information and training materials from the department's Arizona falls prevention coalition in developing the training program.View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 31, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-113.A.2.a-f. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implements tuberculosis infection control activities that: 2. Include: a. For each individual who is employed by the health care institution, provides volunteer services for the health care institution, or is admitted to the health care institution and who is subject to the requirements of this Section, baseline screening, on or before the date specified in the applicable Article of this Chapter, that consists of: i. Assessing risks of prior exposure to infectious tuberculosis, ii. Determining if the individual has signs or symptoms of tuberculosis, and iii. Obtaining documentation of the individual's freedom from infectious tuberculosis according to subsection (B)(1); b. If an individual may have a latent tuberculosis infection, as defined in A.A.C. R9-6-1201: i. Referring the individual for assessment or treatment; and ii. Annually obtaining documentation of the individual's freedom fr…View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jun 30, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-120.F.4.a-c. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid may be prescribed or ordered as part of treatment, a medical director, a manager as defined in R9-10-801, or a provider, as applicable to the health care institution, shall: 4. Except as provided in subsection (H), ensure that an individual authorized by policies and procedures to administer an opioid in treating a patient or to provide assistance in the self-administration of medication for a prescribed opioid: a. Before administering an opioid or providing assistance in the self-administration of medication for a prescribed opioid in compliance with an order as part of the treatment for a patient, identifies the patient's need for the opioid; b. Monitors the patient's response to the opioid; and c. Documents in the patient's medical record: i. An identification of the patient ' s need for the opioid before the opioid was administered or assistance in the self-administration of medicat…View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 31, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-803.A.9. Administration A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Aug 8, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-806.A.10. Personnel A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 30, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-806.A.4.a-b. Personnel A. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 31, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-806.A.8.a-b. Personnel A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date the individual begins providing services at or on behalf of the assisted living facility, and b. As specified in R9-10-113;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jun 2, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-806.A.9. Personnel A. A manager shall ensure that: 9. Before providing assisted living services to a resident, a caregiver or an assistant caregiver receives orientation that is specific to the duties to be performed by the caregiver or assistant caregiver; andView provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 21, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident's date of occupancy, and 2. As specified in R9-10-113.View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 14, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-808.A.3.a-f. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: a. A description of the resident's medical or health problems, including physical, behavioral, cognitive, or functional conditions or impairments; b. The level of service the resident is expected to receive; c. The amount, type, and frequency of assisted living services being provided to the resident, including medication administration or assistance in the self-administration of medication; d. For a resident who requires intermittent nursing services or medication administration, review by a nurse or medical practitioner; e. For a resident who requires behavioral care: i. Any of the following that is necessary to provide assistance with the resident's psychosocial interactions to manage the resident's behavior: (1) The psychosocial interactions or behaviors for which the resident requires assistance, (2) Psychotropic medications ordered for the resident, (3) Planned strategies and actions for changing the resident's psychosocial interactions or behaviors, and (4) Goals for changes in the resident's psychosocia…View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Aug 4, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; andView provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 22, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-810.B.1. Resident Rights B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Oct 24, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-811.C.12. Medical Records C. A manager shall ensure that a resident's medical record contains: 12. A medication order from a medical practitioner for each medication that is administered to the resident or for which the resident receives assistance in the self-administration of the medication;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 30, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-815.C.1-7. Directed Care Services C. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes: 1. The requirements in R9-10-814(F)(1) through (3); 2. If applicable, the determination in R9-10-814(B)(2)(b)(iii); 3. Cognitive stimulation and activities to maximize functioning; 4. Strategies to ensure a resident's personal safety; 5. Encouragement to eat meals and snacks; 6. Documentation: a. Of the resident's weight, or b. From a medical practitioner stating that weighing the resident is contraindicated; and 7. Coordination of communications with the resident's representative, family members, and, if applicable, other individuals identified in the resident's service plan.View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Aug 6, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the following: a. Provides access to an outside area that: i. Allows the resident to be at least 30 feet away from the facility, and ii. Controls or alerts employees of the egress of a resident from the facility; b. Provides access to an outside area: i. From which a resident may exit to a location at least 30 feet away from the facility, and ii. Controls or alerts employees of the egress of a resident from the facility; or c. Uses a mechanism that meets the Special Egress-Control Devices provisions in the International Building Code incorporated by reference in R9-10-104.01; andView provider’s plan of correction (opens a new tab)
Provider-listed correction date: Oct 31, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-816.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, andView provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 15, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-816.F.1. Medication Services F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 1, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-817.C.7. Food Services C. A manager shall ensure that food is obtained, prepared, served, and stored as follows: 7. Tableware, utensils, equipment, and food-contact surfaces are clean and in good repair.View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Sep 1, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-819.A.1.a. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: a. Cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection; andView provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 16, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-819.A.1.b. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 28, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-819.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Jul 25, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-819.A.14.a-c. Environmental Standards A. A manager shall ensure that: 14. If pets or animals are allowed in the assisted living facility, pets or animals are: a. Controlled to prevent endangering the residents and to maintain sanitation; b. Licensed consistent with local ordinances; and c. For a dog or cat, vaccinated against rabies;View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Aug 11, 2025. A provider’s plan does not establish agency-confirmed correction.
Cited requirement:R9-10-820.C.3.a-g. Physical Plant Standards C. A manager shall ensure that: 3. A resident bathroom provides privacy when in use and contains: a. A mirror; b. Toilet tissue for each toilet; c. Soap accessible from each sink; d. Paper towels in a dispenser or a mechanical air hand dryer for a bathroom that is not in a residential unit and used by more than one resident; e. A window that opens or another means of ventilation; f. Grab bars for the toilet and, if applicable, the bathtub or shower and other assistive devices, if required to provide for resident safety; and g. Nonporous surfaces for shower enclosures and slip-resistant surfaces in tubs and showers.View provider’s plan of correction (opens a new tab)
Provider-listed correction date: Dec 31, 2025. A provider’s plan does not establish agency-confirmed correction.
No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)1 deficiency cited
The agency cited 1 deficiency concerning Medication services. Read the official report for the inspector’s evidence and scope.
Cited requirement:B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: a. Is administered by an individual under direction of a medical practitioner, b. Is administered in compliance with a medication order, and c. Is documented in the resident's medical record.
Correction information is not available in the records reviewed.
No deficiencies cited in this inspection
The agency recorded no deficiencies in this inspection. This result applies to the matters examined on that visit.
Read official report (opens a new tab)See official inspection findings
The published entry does not provide a definitive deficiency outcome in the records retrieved. Read the official report for details.
Read official report (opens a new tab)1 deficiency cited
The agency cited 1 deficiency. Read the official report for the inspector’s evidence and scope.
Cited requirement:A. A manager shall ensure that: 5. An assisted living facility has a manager, caregivers, and assistant caregivers with the qualifications, experience, skills, and knowledge necessary to: a. Provide the assisted living services, behavioral health services, behavioral care, and ancillary services in the assisted living facility's scope of services; b. Meet the needs of a resident; and c. Ensure the health and safety of a resident;
Correction information is not available in the records reviewed.
4 deficiencies cited
The agency cited 4 deficiencies concerning Medication services. Read the official report for the inspector’s evidence and scope.
Cited requirement:36-420.04. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document that includes all of the following: 1. The reason or reasons the emergency responder was requested on behalf of the resident. 2. Whether the resident receives medication services and, if the resident has provided this information to the assisted living center or assisted living home, a list of all the resident's prescription and over-the-counter medications, their dosages and how frequently they are administered. 3. The name, address and telephone number of the resident's current pharmacy. 4. A list of any known allergies to any medications, additives, preservatives or materials like latex or adhesive. 5. The name and contact information for the resident's primary care physician and power of attorney or authorized representative. 6. Basic information about the resident's physical and mental conditions and basic medical history, such as having diabetes or a pacemaker or experiencing freque…
Correction information is not available in the records reviewed.
Cited requirement:36-420.04. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document D. An assisted living center or assisted living home shall maintain a copy of the document provided to the emergency responder and documentation of the actions required by subsection B of this section for a period of two years after the date of the emergency.
Correction information is not available in the records reviewed.
Cited requirement:B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
Correction information is not available in the records reviewed.
Cited requirement:D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident, emergency, or injury; c. The names of individuals who observed the accident, emergency, or injury; d. The actions taken by the caregiver or assistant caregiver; e. The individuals notified by the caregiver or assistant caregiver; and f. Any action taken to prevent the accident, emergency, or injury from occurring in the future.
Correction information is not available in the records reviewed.
See official inspection findings
The published entry does not provide a definitive deficiency outcome in the records retrieved. Read the official report for details.
Read official report (opens a new tab)An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
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