Mosaic Gardens Memory Care At Chandler is an assisted living center in Chandler, Arizona, at 850 South Pennington Drive. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living center
Chandler
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
4.2/ 5
33 ratings · Google Maps
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Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Liana F · 5 / 5 ·
Love Mosaic Gardens but was so sad when the tree from the lobby was gone. It was a nice source of conversation and place to gather and enjoy. Not to mention our granddaughter used to look forward to seeing the new decorations when we visit mom. Please reconsider and bring it back!! Looks so bare!
I greatly appreciate the Team of Directors and The Care Staff here at Mosaic Gardens. We greatly appreciate all the Families for the great feedback to all of our new Changes and New Ideas.
My wife of 46 years has Alzheimer's . I looked at a lot of places for memory care . This was the best choice I thought and prayed . And I was right . The whole staff has been great . I go everyday , they allow visitors 24 hours a day . I have been there during the day and into the night and have met and seen all of the staff . I have seen how they treat the residents and how they work , how they clean , how they feed them and what they feed them . I am so happy with my decision. I believe my beautiful wife will someday know I loved her so much to have her in a caring place as Mosaic Gardens Chandler . I posted this over a year ago and I feel even stronger in my feelings about Mosaic Gardens. My wife is very happy there and I continue to be very happy with my decision. Mosaic has not only cared and supported my wife but I as well. And I want to thank each and every staff member for their hard work and compassion.
My Gorgeous Wife had been at Mosaic for 2 and half years. She just passed in Jan. of 26. She was ill and declined quickly. I visited her everyday and loved her up and she loved me up back. The love the Care staff, the Management, the Corporate, the Kitchen, Housekeeping, the Maintenance all showed my Wife , myself and our 2 adult kids was so overwhelming!! I will never forget how great they made us feel over the time she was there. I love each and every one of you and the past staff as well. You will forever be in our hearts and prayers. You are our family. We love all of you and thank you !!
In Feb of 2024 we found we were needing a memory care unit for my brother. We heard about Mosaic Gardens thru a family member. We toured the facility and was very impressed with the facility and the personnel with whom we talked with. Emma Martinez handled all the arrangements over the phone.I went and flew with my brother to the Phoenix airport and we then went straight to Mosaic Gardens. The staff new we were coming and wow were they ready for us. There was a group of residents and staff waiting at the front door. We were received like we were long lost family. The room was ready along with the TV, we had sent eariler, was installed.
Since that day we have been there numerous times and all the staff have been very courteous and helpful.
This experience has been an eye awakening for my wife and myself along with my brother. We are totally overwhelmed and pleased with Mosaic Garden at Chandler. We especially would like to thank Emma, Wendy, Debi, Sandy, Stacha , Traci, Amanda, Karen, Cheri and Terry for their help and concern for our brother.
The Staff is very friendly, helpful and knowledgeable. The y have a terrific network of people that they work with to help take the burden of appointment making, and taking too, off those of us with a loved in an assisted living facility. The Mosaic is absolutely the cleanest place I have toured. Very well organized and managed.
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THE DETAILS OF EVERYDAY LIFE
Amenities & services
Dining & household services
Mealsunspecified frequency; care-category assumption, not an observed fact
Housekeepingunspecified frequency; care-category assumption, not an observed fact
Laundry serviceunspecified frequency; care-category assumption, not an observed fact
Activities & transportation
Organized activitiesunspecified frequency; care-category assumption, not an observed fact
The agency cited 2 deficiencies concerning Administration, Emergency and Safety Standards. Read the official report for the inspector’s evidence and scope.
Findings and correction information
AdministrationR9-10-803.J.1-6
Cited requirement:R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46- 454, to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility’s manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident’s physical, …
Provider-listed correction date: Aug 27, 2026. A provider’s plan does not establish agency-confirmed correction.
Emergency and Safety StandardsR9-10-819.D.2.a-f
Cited requirement:R9-10-819.D.2.a-f. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident, emergency, or injury; c. The names of individuals who observed the accident, emergency, or injury; d. The actions taken by the caregiver or assistant caregiver; e. The individuals notified by the caregiver or assistant caregiver; and f. Any action taken to prevent the accident, emergency, or injury from occurring in the future.
The agency cited 1 deficiency concerning Administration. Read the official report for the inspector’s evidence and scope.
Findings and correction information
AdministrationR9-10-803.J.1-6
Cited requirement:R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46- 454, to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility’s manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident’s physical, …
The agency cited 25 deficiencies concerning Fall-prevention training, Tuberculosis clearance, Opioid Prescribing and Treatment, Administration, Personnel, Service Plans and other requirements. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Fall-prevention trainingA.R.S. § 36-420.01.A
Cited requirement:A.R.S. § 36-420.01.A. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and continued competency training in fall prevention and fall recovery. A health care institution may use information and training materials from the department's Arizona falls prevention coalition in developing the training program.
Provider-listed correction date: Apr 30, 2026. A provider’s plan does not establish agency-confirmed correction.
A.R.S. § 36-420.04.C
Cited requirement:A.R.S. § 36-420.04.C. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document C. Each assisted living center and assisted living home must maintain a standardized form for each resident that includes the information prescribed in subsection A of this section, except for the information prescribed in subsection A, paragraph 1 of this section, which shall be provided at the time the emergency responder is contacted. Each assisted living center and assisted living home shall periodically update this form for each resident as necessary.
Provider-listed correction date: Aug 21, 2026. A provider’s plan does not establish agency-confirmed correction.
A.R.S. § 36-420.04.D
Cited requirement:A.R.S. § 36-420.04.D. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document D. An assisted living center or assisted living home shall maintain a copy of the document provided to the emergency responder and documentation of the actions required by subsection B of this section for a period of two years after the date of the emergency.
Provider-listed correction date: Sep 4, 2026. A provider’s plan does not establish agency-confirmed correction.
Tuberculosis clearanceR9-10-113.A.2.a-f
Cited requirement:R9-10-113.A.2.a-f. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implements tuberculosis infection control activities that: 2. Include: a. For each individual who is employed by the health care institution, provides volunteer services for the health care institution, or is admitted to the health care institution and who is subject to the requirements of this Section, baseline screening, on or before the date specified in the applicable Article of this Chapter, that consists of: i. Assessing risks of prior exposure to infectious tuberculosis, ii. Determining if the individual has signs or symptoms of tuberculosis, and iii. Obtaining documentation of the individual's freedom from infectious tuberculosis according to subsection (B)(1); b. If an individual may have a latent tuberculosis infection, as defined in A.A.C. R9-6-1201: i. Referring the individual for assessment or treatment; and ii. Annually obtaining documentation of the individual's freedom fr…
Provider-listed correction date: Aug 14, 2026. A provider’s plan does not establish agency-confirmed correction.
Opioid Prescribing and TreatmentR9-10-120.F.4.a-c
Cited requirement:R9-10-120.F.4.a-c. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid may be prescribed or ordered as part of treatment, a medical director, a manager as defined in R9-10-801, or a provider, as applicable to the health care institution, shall: 4. Except as provided in subsection (H), ensure that an individual authorized by policies and procedures to administer an opioid in treating a patient or to provide assistance in the self-administration of medication for a prescribed opioid: a. Before administering an opioid or providing assistance in the self-administration of medication for a prescribed opioid in compliance with an order as part of the treatment for a patient, identifies the patient's need for the opioid; b. Monitors the patient's response to the opioid; and c. Documents in the patient's medical record: i. An identification of the patient ' s need for the opioid before the opioid was administered or assistance in the self-administration of medicat…
Provider-listed correction date: Jun 30, 2026. A provider’s plan does not establish agency-confirmed correction.
AdministrationR9-10-803.C.1.e.i-iv
Cited requirement:R9-10-803.C.1.e.i-iv. Administration C. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: Except as provided in subsection (M), cover cardiopulmonary resuscitation training for applicable employees and volunteers, including: i. The method and content of cardiopulmonary resuscitation training, which includes a demonstration of the employee’s or volunteer’s ability to perform cardiopulmonary resuscitation; ii. The qualifications or an individual to provide cardiopulmonary resuscitation training; iii. The time-frame for renewal of cardiopulmonary resuscitation training; and iv. The documentation that verifies that the employee or volunteer has received cardiopulmonary resuscitation training;
Provider-listed correction date: Apr 30, 2026. A provider’s plan does not establish agency-confirmed correction.
AdministrationR9-10-803.C.1.m
Cited requirement:R9-10-803.C.1.m. Administration C. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: m. Cover methods by which the assisted living facility is aware of the general or specific hereabouts of a resident, based on the level of assisted living services provided to the resident and the assisted living services the assisted living facility is authorized to provide;
Provider-listed correction date: Sep 4, 2026. A provider’s plan does not establish agency-confirmed correction.
AdministrationR9-10-803.J.1-6
Cited requirement:R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46- 454, to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility’s manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident’s physical, …
Provider-listed correction date: Aug 14, 2026. A provider’s plan does not establish agency-confirmed correction.
PersonnelR9-10-806.A.7
Cited requirement:R9-10-806.A.7. Personnel A. A manager shall ensure that: 7. Documentation is maintained for at least 12 months after the last date on the documentation of the caregivers and assistant caregivers working each day, including the hours worked by each;
Provider-listed correction date: Jun 1, 2026. A provider’s plan does not establish agency-confirmed correction.
Tuberculosis clearanceR9-10-806.C.1.a-c
Cited requirement:R9-10-806.C.1.a-c. Personnel C. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: a. The individual’s name, date of birth, and contact telephone number; b. The individual’s starting date of employment or volunteer service and, if applicable, the ending date; and c. Documentation of: i. The individual’s qualifications, including skills and knowledge applicable to the individual’s job duties; ii. The individual’s education and experience applicable to the individual’s job duties; iii. The individual’s completed orientation and in-service education required by policies and procedures; iv. The individual’s license or certification, if the individual is required to be licensed or certified in this Article or in policies and procedures; v. If the individual is a behavioral health technician, clinical oversight required in R9-10-115; vi. Evidence of freedom from infectious tuberculosis, if required for the individual according to subsection (A)(8); vii. Cardiopulmonary resuscitation training, if required for the individual in this Article or policies and procedures; viii First aid training, if required for the individual in this Article or polici…
Provider-listed correction date: Apr 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.A.5.a
Cited requirement:R9-10-808.A.5.a. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident’s representative;
Provider-listed correction date: Apr 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Residency and Residency AgreementsR9-10-807.D.1-10
Cited requirement:R9-10-807.D.1-10. Residency and Residency Agreements D. Before or at the time of an individual’s acceptance by an assisted living facility, a manager shall ensure that there is a documented residency agreement with the assisted living facility that includes: 1. The individual’s name; 2. Terms of occupancy, including: a. Date of occupancy or expected date of occupancy, b. Resident responsibilities, and c. Responsibilities of the assisted living facility; 3. A list of the services to be provided by the assisted living facility to the resident; 4. A list of the services available from the assisted living facility at an additional fee or charge; 5. For an assisted living home, whether the manager or a caregiver is awake during nighttime hours; 6. The policy for refunding fees, charges, or deposits; 7. The policy and procedure for a resident to terminate residency, including terminating residency because services were not provided to the resident according to the resident’s service plan; 8. The policy and procedure for an assisted living facility to terminate residency; 9. The complaint process; and 10. The manager’s signature and date signed.
Provider-listed correction date: Jul 31, 2026. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.C.1.g
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; and
Provider-listed correction date: Apr 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.A.3.a
Cited requirement:R9-10-808.A.3.a. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: a. A description of the resident’s medical or health problems, including physical, behavioral, cognitive, or functional conditions or impairments;
Provider-listed correction date: Apr 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.A.3.c
Cited requirement:R9-10-808.A.3.c. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: c The amount, type, and frequency of assisted living services and ancillary services being provided to the resident, including medication administration or assistance in the self-administration of medication;
Provider-listed correction date: Jun 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Resident RightsR9-10-810.A
Cited requirement:R9-10-810.A. Resident Rights A. A manager shall ensure that, at the time of acceptance, a resident or the resident’s representative receives a written copy of the requirements in subsection (B) and the resident rights in subsection (C)
Provider-listed correction date: Apr 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Medical RecordsR9-10-811.A.5
Cited requirement:R9-10-811.A.5. Medical Records A. A manager shall ensure that: 5. A resident’s medical record is protected from loss, damage, or unauthorized use.
Provider-listed correction date: Aug 21, 2026. A provider’s plan does not establish agency-confirmed correction.
Directed Care ServicesR9-10-815.B.1
Cited requirement:R9-10-815.B.1. Directed Care Services B. A manager of an assisted living facility authorized to provide directed care services shall not accept or retain a resident who, except as provided in R9-10-814(B)(2): 1. Is confined to a bed or chair because of an inability to ambulate even with assistance; or
Provider-listed correction date: Apr 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Medical RecordsR9-10-811.C.17
Cited requirement:R9-10-811.C.17. Medical Records C. A manager shall ensure that a resident’s medical record contains: 17. Documentation of notification of the resident of the availability of vaccination for influenza and pneumonia, according to A.R.S. § 36-406(1)(d);
Provider-listed correction date: Aug 20, 2026. A provider’s plan does not establish agency-confirmed correction.
Medical RecordsR9-10-811.C.18
Cited requirement:R9-10-811.C.18. Medical Records C. A manager shall ensure that a resident’s medical record contains: Documentation of the resident’s orientation to exits from the assisted living facility required in R9-10-819(B);
Provider-listed correction date: Jul 31, 2026. A provider’s plan does not establish agency-confirmed correction.
Emergency and Safety StandardsR9-10-819.A.6.a-e
Cited requirement:R9-10-819.A.6.a-e. Emergency and Safety Standards A. A manager shall ensure that: 6. Documentation of each evacuation drill is created, is maintained for at least 12 months after the date of the evacuation drill, and includes: a. The date and time of the evacuation drill; b. The amount of time taken for employees and residents to evacuate the assisted living facility; c. If applicable: i. An identification of residents needing assistance for evacuation, and ii. An identification of residents who were not evacuated; d. Any problems encountered in conducting the evacuation drill; and e. Recommendations for improvement, if applicable; and
Provider-listed correction date: Apr 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Environmental StandardsR9-10-820.A.3.a-b
Cited requirement:R9-10-820.A.3.a-b. Environmental Standards A. A manager shall ensure that: 3. Garbage and refuse are: a. Stored in covered containers lined with plastic bags, and b. Removed from the premises at least once a week;
Provider-listed correction date: Apr 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Emergency and Safety StandardsR9-10-819.D.2.a-f
Cited requirement:R9-10-819.D.2.a-f. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident, emergency, or injury; c. The names of individuals who observed the accident, emergency, or injury; d. The actions taken by the caregiver or assistant caregiver; e. The individuals notified by the caregiver or assistant caregiver; and f. Any action taken to prevent the accident, emergency, or injury from occurring in the future.
Provider-listed correction date: Jul 15, 2026. A provider’s plan does not establish agency-confirmed correction.
Environmental StandardsR9-10-820.A.1.a
Cited requirement:R9-10-820.A.1.a. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: a. Cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection; and
Provider-listed correction date: Apr 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Hazardous-material storageR9-10-820.A.11
Cited requirement:R9-10-820.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
The agency cited 2 deficiencies concerning Fall-prevention training, Personnel. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Fall-prevention trainingA.R.S. § 36-420.01.A
Cited requirement:A.R.S. § 36-420.01.A. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and continued competency training in fall prevention and fall recovery. A health care institution may use information and training materials from the department's Arizona falls prevention coalition in developing the training program.
Provider-listed correction date: Jul 31, 2025. A provider’s plan does not establish agency-confirmed correction.
PersonnelR9-10-806.A.4.a-b
Cited requirement:R9-10-806.A.4.a-b. Personnel A. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
The agency cited 4 deficiencies concerning Fall-prevention training, Administration, Service Plans. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Fall-prevention trainingA.R.S. § 36-420.01.A
Cited requirement:A.R.S. § 36-420.01.A. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and continued competency training in fall prevention and fall recovery. A health care institution may use information and training materials from the department's Arizona falls prevention coalition in developing the training program.
Provider-listed correction date: Jul 31, 2025. A provider’s plan does not establish agency-confirmed correction.
AdministrationR9-10-803.C.1.m
Cited requirement:R9-10-803.C.1.m. Administration C. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: m. Cover methods by which the assisted living facility is aware of the general or specific whereabouts of a resident, based on the level of assisted living services provided to the resident and the assisted living services the assisted living facility is authorized to provide;
Provider-listed correction date: Jul 30, 2026. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.A.5.a
Cited requirement:R9-10-808.A.5.a. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative;
Provider-listed correction date: Oct 31, 2025. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.C.1.g
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
The agency cited 1 deficiency concerning Resident service plans. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Resident service plansR9-10-808.A.4.b.iii
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: iii. At least once every three months for a resident receiving directed care services; and
Correction information is not available in the records reviewed.
The agency cited 2 deficiencies concerning Abuse, neglect and exploitation safeguards. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Abuse, neglect and exploitation safeguardsR9-10-803.J.1-6
Cited requirement:J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident's physical, cognitive, functional, or emotio…
Correction information is not available in the records reviewed.
R9-10-810.B.1
Cited requirement:B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
Correction information is not available in the records reviewed.
The agency cited 2 deficiencies concerning Resident service plans. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Resident service plansR9-10-808.A.4.a
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): a. No later than 14 calendar days after a significant change in the resident's physical, cognitive, or functional condition; and
Correction information is not available in the records reviewed.
Resident service plansR9-10-808.A.4.b.iii
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: iii. At least once every three months for a resident receiving directed care services; and
Correction information is not available in the records reviewed.
The agency cited 2 deficiencies concerning Abuse, neglect and exploitation safeguards. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Abuse, neglect and exploitation safeguardsR9-10-803.J.1-6
Cited requirement:J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident's physical, cognitive, functional, or emotio…
Correction information is not available in the records reviewed.
R9-10-810.B.1
Cited requirement:B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
Correction information is not available in the records reviewed.
The agency cited 12 deficiencies concerning Abuse, neglect and exploitation safeguards, Staff qualifications and training, Resident service plans, Medication services, Tuberculosis clearance. Read the official report for the inspector’s evidence and scope.
Findings and correction information
R9-10-803.A.9
Cited requirement:A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
Correction information is not available in the records reviewed.
R9-10-803.D.1
Cited requirement:D. A manager shall ensure that the following are conspicuously posted: 1. A list of resident rights;
Correction information is not available in the records reviewed.
Abuse, neglect and exploitation safeguardsR9-10-803.J.1-6
Cited requirement:J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident's physical, cognitive, functional, or emotio…
Correction information is not available in the records reviewed.
Staff qualifications and trainingR9-10-806.A.1.b.i
Cited requirement:A. A manager shall ensure that: 1. A caregiver: b. Provides documentation of: i. Completion of a caregiver training program approved by the Department or the Board of Examiners for Nursing Care Institution Administrators and Assisted Living Facility Managers;
Correction information is not available in the records reviewed.
Staff qualifications and trainingR9-10-806.A.4.a-b
Cited requirement:A. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
Correction information is not available in the records reviewed.
Staff qualifications and trainingR9-10-806.A.10
Cited requirement:A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
Correction information is not available in the records reviewed.
R9-10-807.B.1.a-b
Cited requirement:B. A manager shall ensure that before or at the time of acceptance of an individual, the individual submits documentation that is dated within 90 calendar days before the individual is accepted by an assisted living facility and: 1. If an individual is requesting or is expected to receive supervisory care services, personal care services, or directed care services: a. Includes whether the individual requires: i. Continuous medical services, ii. Continuous or intermittent nursing services, or iii. Restraints; and b. Is dated and signed by a: i. Physician, ii. Registered nurse practitioner, iii. Registered nurse, or iv. Physician assistant; and
Correction information is not available in the records reviewed.
Resident service plansR9-10-807.D.7
Cited requirement:D. Before or at the time of an individual's acceptance by an assisted living facility, a manager shall ensure that there is a documented residency agreement with the assisted living facility that includes: 7. The policy and procedure for a resident to terminate residency, including terminating residency because services were not provided to the resident according to the resident's service plan;
Correction information is not available in the records reviewed.
Resident service plansR9-10-808.A.5.a
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative;
Correction information is not available in the records reviewed.
Medication servicesR9-10-816.B.3.c
Cited requirement:B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: c. Is documented in the resident's medical record.
Correction information is not available in the records reviewed.
Tuberculosis clearanceR9-10-113.A.1
Cited requirement:R9-10-113. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implements tuberculosis infection control activities that: 1. Are consistent with recommendations in Tuberculosis Screening, Testing, and Treatment of U.S. Health Care Personnel: Recommendations from the National Tuberculosis Controllers Association and CDC, 2019, published by the U.S. Department of Health and Human Services, Atlanta, GA 30333, available at https://www.cdc.gov/mmwr/volumes/68/wr/mm6819a3.htm, incorporated by reference, on file with the Department, and including no future editions or amendments; and
Correction information is not available in the records reviewed.
Tuberculosis clearanceR9-10-113.A.2.a.i-iii
Cited requirement:R9-10-113. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implements tuberculosis infection control activities that: 2. Include: a. For each individual who is employed by the health care institution, provides volunteer services for the health care institution, or is admitted to the health care institution and who is subject to the requirements of this Section, baseline screening, on or before the date specified in the applicable Article of this Chapter, that consists of: i. Assessing risks of prior exposure to infectious tuberculosis, ii. Determining if the individual has signs or symptoms of tuberculosis, and iii. Obtaining documentation of the individual's freedom from infectious tuberculosis according to subsection (B)(1);
Correction information is not available in the records reviewed.
The agency cited 5 deficiencies concerning Abuse, neglect and exploitation safeguards, Resident service plans, Resident records. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Abuse, neglect and exploitation safeguardsR9-10-803.J.1-6
Cited requirement:J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident's physical, cognitive, functional, or emotio…
Correction information is not available in the records reviewed.
R9-10-807.B
Cited requirement:B. A manager shall ensure that before or at the time of acceptance of an individual, the individual submits documentation that is dated within 90 calendar days before the individual is accepted by an assisted living facility and: 1. If an individual is requesting or is expected to receive supervisory care services, personal care services, or directed care services: a. Includes whether the individual requires: i. Continuous medical services, ii. Continuous or intermittent nursing services, or iii. Restraints; and b. Is dated and signed by a: i. Physician, ii. Registered nurse practitioner, iii. Registered nurse, or iv. Physician assistant; and 2. If an individual is requesting or is expected to receive behavioral health services, other than behavioral care, in addition to supervisory care services, personal care services, or directed care services from an assisted living facility: a. Includes whether the individual requires continuous behavioral health services, and b. Is signed and dated by a behavioral health professional.
Correction information is not available in the records reviewed.
Resident service plansR9-10-808.A.3.a
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: a. A description of the resident's medical or health problems, including physical, behavioral, cognitive, or functional conditions or impairments;
Correction information is not available in the records reviewed.
Resident service plansR9-10-808.A.5.a
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative;
Correction information is not available in the records reviewed.
Resident recordsR9-10-811.C.3.b.i-ii
Cited requirement:C. A manager shall ensure that a resident's medical record contains: 3. If applicable, the name and contact information of the resident's representative and: b. If the resident's representative: i. Has a health care power of attorney established under A.R.S. § 36-3221 or a mental health care power of attorney executed under A.R.S. § 36-3282, a copy of the health care power of attorney or mental health care power of attorney; or ii. Is a legal guardian, a copy of the court order establishing guardianship;
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
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