Silver Birch of Avondale is an assisted living center in Avondale, Arizona, at 295 East Van Buren Street. Ask about current room availability, the daily routine, and support for your individual care needs.
Assisted living center
Avondale
EXPERIENCES THAT HELP YOU CHOOSE
Community reviews
4.5/ 5
59 ratings · Google Maps
Checked
Selected Google reviews
These are the reviews returned by Google, not the complete review history. Reviewer opinions are not independently verified by GlenOak.
Nancy Hernandez · 5 / 5 ·
I highly recommend this community The staff is compassionate, attentive, and truly treats each resident with dignity, respect, and kindness. It’s clear they genuinely care about the well-being of every resident and work hard to create a safe, welcoming, and supportive environment.
The community is clean, well-maintained, and offers engaging activities that help residents stay active and connected. The communication with families is excellent, providing peace of mind knowing their loved ones are receiving quality care.
If you’re looking for a place where your loved one will be treated like family, this is an outstanding choice.
Our Rain Networking Event is here every month - 2nd Thursday Morning at 9:00am. Silver Burch is a BEAUTIFUL place. I could certainly live here when the time comes!
Paulette Davis
Realty ONE Group
I had a wonderful experience with Silver Birch of Avondale assisted living community. The staff was caring, welcoming, and truly attentive to the residents and their families. The community was clean, organized, and had such a warm atmosphere.
A special thank you to the Marketing Director, Yvett, who was absolutely amazing throughout the entire process. She was compassionate, knowledgeable, patient, and went above and beyond to make everything smooth and stress-free. Her communication and support made such a difference, and you can tell she genuinely cares about helping families find the right fit for their loved ones.
I highly recommend this community to anyone looking for a caring and supportive environment for seniors.
I love the Silverbirch Avondale community. I get to visit monthly for work, sometimes more and am always welcomed with a friendly smile. Anytime I have needed help or had a question, the employees have been helpful and courteous. The residents appear happy, there is always an activity or event going on. I have some good friendships with some residents and always happy to meet more. The facility is clean, organized, and engaged employees.
Silver Birch of Avondale is a gorgeous assisted living community. With lots of activities for the residents. The sales and marketing director was very attentive and explained the entire process for move in with great detail. We are highly considering for our loved one.
The agency cited 1 deficiency concerning Service Plans. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Service PlansR9-10-808.C.1.g
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; and
Correction information is not available in the records reviewed.
The agency cited 2 deficiencies concerning Service Plans, Medication Services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Service PlansR9-10-808.C.1.g
Cited requirement:R9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; and
Provider-listed correction date: Jul 2, 2026. A provider’s plan does not establish agency-confirmed correction.
Medication ServicesR9-10-817.B.3.c
Cited requirement:R9-10-817.B.3.c. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: c. Is documented in the resident’s medical record.
The agency cited 4 deficiencies concerning Administration, Service Plans, Directed Care Services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
AdministrationR9-10-803.A.10
Cited requirement:R9-10-803.A.10. Administration A. A governing authority shall: 10. Ensure the health, safety, or welfare of a resident is not placed at risk of harm.
Provider-listed correction date: Dec 31, 2025. A provider’s plan does not establish agency-confirmed correction.
AdministrationR9-10-803.C.1.a-w
Cited requirement:R9-10-803.C.1.a-w. Administration C. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: a. Cover job descriptions, duties, and qualifications, including required skills and knowledge, education, and experience for employees and volunteers; b. Cover orientation and in-service education for employees and volunteers; c. Include how an employee may submit a complaint related to resident care; d. Cover the requirements in A.R.S. Title 36, Chapter 4, Article 11; e. Except as provided in subsection (M), cover cardiopulmonary resuscitation training for applicable employees and volunteers, including: i. The method and content of cardiopulmonary resuscitation training, which includes a demonstration of the employee’s or volunteer’s ability to perform cardiopulmonary resuscitation; ii. The qualifications for an individual to provide cardiopulmonary resuscitation training; iii. The time-frame for renewal of cardiopulmonary resuscitation training; and iv. The documentation that verifies that the employee or volunteer has received cardiopulmonary resuscitation training; f. Cover first aid trai…
Provider-listed correction date: Sep 30, 2025. A provider’s plan does not establish agency-confirmed correction.
Service PlansR9-10-808.A.3.c
Cited requirement:R9-10-808.A.3.c. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: c The amount, type, and frequency of assisted living services and ancillary services being provided to the resident, including medication administration or assistance in the self-administration of medication;
Provider-listed correction date: Feb 28, 2026. A provider’s plan does not establish agency-confirmed correction.
Directed Care ServicesR9-10-815.F.2.a-c
Cited requirement:R9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 1. Policies and procedures are established, documented, and implemented that ensure the safety of a resident who may wander; 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the following: a. Provides access to an outside area that: i. Allows the resident to be at least 30 feet away from the facility that is secure, and ii. Monitors or alerts employees of the egress of a resident from the facility; b. Provides access to an outside area: i. From which a resident may exit to a location at least 30 feet away from the facility that is secure, and ii. Monitors or alerts employees of the egress of a resident from the facility; or c. Uses a mechanism that meets the Special Egress-Control Devices provisions in the International Building Code incorporated by reference in R9-10-104.01; and
The agency cited 2 deficiencies concerning Tuberculosis clearance, Medical Records. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Tuberculosis clearanceR9-10-807.A.1-2
Cited requirement:R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident's date of occupancy, and 2. As specified in R9-10-113.
Provider-listed correction date: Mar 31, 2025. A provider’s plan does not establish agency-confirmed correction.
Medical RecordsR9-10-811.C.17
Cited requirement:R9-10-811.C.17. Medical Records C. A manager shall ensure that a resident's medical record contains: 17. Documentation of notification of the resident of the availability of vaccination for influenza and pneumonia, according to A.R.S. § 36-406(1)(d);
The agency cited 1 deficiency concerning Abuse, neglect and exploitation safeguards. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Abuse, neglect and exploitation safeguardsR9-10-803.J.1-6
Cited requirement:J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident's physical, cognitive, functional, or emotio…
Correction information is not available in the records reviewed.
The agency cited 1 deficiency concerning Medication services. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Medication servicesR9-10-816.F.1
Cited requirement:F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
Correction information is not available in the records reviewed.
The agency cited 11 deficiencies concerning Staff qualifications and training, Resident service plans, Resident records, Tuberculosis clearance. Read the official report for the inspector’s evidence and scope.
Findings and correction information
Staff qualifications and trainingR9-10-806.A.4.a-b
Cited requirement:A. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
Correction information is not available in the records reviewed.
Staff qualifications and trainingR9-10-806.A.9
Cited requirement:A. A manager shall ensure that: 9. Before providing assisted living services to a resident, a caregiver or an assistant caregiver receives orientation that is specific to the duties to be performed by the caregiver or assistant caregiver; and
Correction information is not available in the records reviewed.
R9-10-807.G.1-3
Cited requirement:G. A manager may terminate residency of a resident as follows: 1. Without notice, if the resident exhibits behavior that is an immediate threat to the health and safety of the resident or other individuals in an assisted living facility; 2. With a 14-calendar-day written notice of termination of residency: a. For nonpayment of fees, charges, or deposit; or b. Under any of the conditions in subsection (C); or 3. With a 30-calendar-day written notice of termination of residency, for any other reason.
Correction information is not available in the records reviewed.
Resident service plansR9-10-808.A.4.a
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): a. No later than 14 calendar days after a significant change in the resident's physical, cognitive, or functional condition; and
Correction information is not available in the records reviewed.
Resident service plansR9-10-808.A.4.b.iii
Cited requirement:A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: iii. At least once every three months for a resident receiving directed care services; and
Correction information is not available in the records reviewed.
Resident recordsR9-10-811.C.17
Cited requirement:C. A manager shall ensure that a resident's medical record contains: 17. Documentation of notification of the resident of the availability of vaccination for influenza and pneumonia, according to A.R.S. § 36-406(1)(d);
Correction information is not available in the records reviewed.
R9-10-815.B.1
Cited requirement:B. A manager of an assisted living facility authorized to provide directed care services shall not accept or retain a resident who, except as provided in R9-10-814(B)(2): 1. Is confined to a bed or chair because of an inability to ambulate even with assistance; or
Correction information is not available in the records reviewed.
R9-10-819.A.6
Cited requirement:A. A manager shall ensure that: 6. Hot water temperatures are maintained between 95º F and 120º F in areas of an assisted living facility used by residents;
Correction information is not available in the records reviewed.
R9-10-819.A.14.b
Cited requirement:A. A manager shall ensure that: 14. If pets or animals are allowed in the assisted living facility, pets or animals are: b. Licensed consistent with local ordinances; and
Correction information is not available in the records reviewed.
R9-10-819.A.14.c
Cited requirement:A. A manager shall ensure that: 14. If pets or animals are allowed in the assisted living facility, pets or animals are: c. For a dog or cat, vaccinated against rabies;
Correction information is not available in the records reviewed.
Tuberculosis clearanceR9-10-113.A.1-2
Cited requirement:R9-10-113. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implements tuberculosis infection control activities that: 1. Are consistent with recommendations in Tuberculosis Screening, Testing, and Treatment of U.S. Health Care Personnel: Recommendations from the National Tuberculosis Controllers Association and CDC, 2019, published by the U.S. Department of Health and Human Services, Atlanta, GA 30333, available at https://www.cdc.gov/mmwr/volumes/68/wr/mm6819a3.htm, incorporated by reference, on file with the Department, and including no future editions or amendments; and 2. Include: a. For each individual who is employed by the health care institution, provides volunteer services for the health care institution, or is admitted to the health care institution and who is subject to the requirements of this Section, screening, on or before the date specified in the applicable Article of this Chapter, that consists of: i. Assessing risks of prior exposure …
Correction information is not available in the records reviewed.
An enforcement case’s status does not independently confirm correction of every inspection finding.
These are dated public records, not a safety rating or a guarantee of current conditions. Complaint investigations may conclude without deficiencies. Follow-up information and older records may be held separately.
What kinds of care does Silver Birch of Avondale offer?
Silver Birch of Avondale offers assisted living. Confirm which services can meet your needs directly with the community.
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